Experience

Gucci

• Italy
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Senior Client Advisor

  • Jan 2017 - Present

  Senior Client advisor specialising within the Menswear Department and in store support for the U.K press office when required. Work including but not limited to assisting press clients (Both local and international) during any visits in store and preparing products when required by the Press office for projects.Daily Administration support to management where required such as organising the daily team planner, daily store performance reports and weekly product reports.Team training and advising fellow colleagues on product knowledge, custom design service's , client service and company policy's.Working alongside department managers and the wider management team to ensure the team is supported and the shop floor is covered.Supporting the stockroom and VM team to display and educate staff on new collection arrivals.Making my immediate team aware of category performance and company/individual KPI targets where relevant.Fulfilling the position of Department manager when requiredSetting a leading example of UPT and cross-selling KPIs within the storeSetting a example on precious skin sales and been a top performer in this categoryBooking Client appointments and maintaining monthly and seasonal Client conversion KPIs which has made me a leading example on client retention and how to build upon potential clients within the U.KProviding feedback to the buying teams in ITALY in managers place when requiredAchievements:Achieving top performing department on several occasions for daily sales when being the daily manager in chargeRecognition for achievements within the menswear department- November 2019Participated in a Gucci experience trip to Italy with my client - December 2019Constant recognition of providing star customer service- July 2020, December 2020 , January 2021



Brooks Brothers

• United States
• Retail
• 700 & Above Employee

• Supervisor

  • Jan 2015 - Dec 2015

  Store Supervisor for the main boutique in Regent Street, London reporting to the ASM or SM.Responsible for the daily running of the Mens formal wear and MTM sections along with any daily administration to be completedAssisting media and P.R companies with any editorial and movie costume requests Store Key holder - opening and closing the Flagship regularlyEnsuring business decisions are seen through and communicating any store management changes with fellow team members where requiredParticipating in monthly performance reviews with team membersManaging the shop floor during retail hours assisting with till operations, client complaints/enquiries



JKD Imagery

• United States

• Fashion Stylist

  • Jul 2011 - Jun 2014

  Assisting and collaborating with JKD Imagery on their photo-shoots and fashion events as well as my personal creative ideas. This involved, outfit creations, hair styling as well as make-up and location scouting.