Experience

Human Focus International

• United Kingdom
• E-Learning Providers
• 1 - 100 Employee

• Technical Support and Development Coordinator

  • Jun 2023 - Present

  Provision of planning/testing of e-learning system developments and creation and maintenance of customer online help media for the content onto the company's e-learning system to ensure an effective and smooth running customer service. - Liaising with sales/development teams to plan new developments ensuring that implementation and feedback is kept to minimum levels - Testing all developments, new features/upgrades/fixes and provide feedback to appropriate teams - Informing… Show more Provision of planning/testing of e-learning system developments and creation and maintenance of customer online help media for the content onto the company's e-learning system to ensure an effective and smooth running customer service. - Liaising with sales/development teams to plan new developments ensuring that implementation and feedback is kept to minimum levels - Testing all developments, new features/upgrades/fixes and provide feedback to appropriate teams - Informing customers and team personnel of significant developments/upgrades/fixes providing briefing sessions and webinars where necessary - Providing final approval before items are posted to Live Site - Checking items have successfully been posted to Live Site - Trouble shooting any customer reported issues, laising with IT teams and providing assistance to end user through to resolution - Producing and maintaining customer online help media

• Sales Support Associate

  • Jan 2016 - Jun 2023

  Supporting the sales team with administration and liaise with customers to ensure best customer service for a Health and Safety company supplying simple and easy to use e-learning courses for all. - Creating and developing computer systems and instructions to ensure companywide consistency. - Compiling and analysing reports to ensure increasing value. - Contacting customers directly by telephone, email and live webchat whilst implementing strong customer service skills. -… Show more Supporting the sales team with administration and liaise with customers to ensure best customer service for a Health and Safety company supplying simple and easy to use e-learning courses for all. - Creating and developing computer systems and instructions to ensure companywide consistency. - Compiling and analysing reports to ensure increasing value. - Contacting customers directly by telephone, email and live webchat whilst implementing strong customer service skills. - Compiling reports for the Enquiries Process; analysing the data and present findings to directors. - Presenting system webinars to clients on behalf of the sales team. - Managing time effectively to ensure highest efficiency. - Use of Smartsheets and Backpack. - Following procedures and processes already put in place. - Editing and uploading customers’ information on the database. - Creating and updating spreadsheets. - Other administrative duties.



Mitie Client Services on behalf of RBS

• Receptionist/Administrator

  • Jul 2014 - Dec 2015

  Crawley, West Sussex Front of house Receptionist on behalf of Royal Bank of Scotland, ensuring exceptional customer focused service to all building occupants. Reception duties: - Respond to all client operational requests; communicating effectively through face to face, telephone and email facilities, in a timely and efficient manner. - Correspond with internal and external contractors, maintenance, cleaners, suppliers, clients, management, directors and VIPs. - Be the first point of contact for all… Show more Front of house Receptionist on behalf of Royal Bank of Scotland, ensuring exceptional customer focused service to all building occupants. Reception duties: - Respond to all client operational requests; communicating effectively through face to face, telephone and email facilities, in a timely and efficient manner. - Correspond with internal and external contractors, maintenance, cleaners, suppliers, clients, management, directors and VIPs. - Be the first point of contact for all building visitors, meet and greet, advising clients of their arrival and directly hosting as required. - Full awareness of all events and meetings taking place within the building to enable expected visitors through the sign in process efficiently. Administration duties: - Standard Operating Procedure Champion for the South Region. Responsible for collating all building information and procedures over 4 RBS buildings, liaising with building staff to ensure precise information and diagrams. - Successful completion of projects both initiated by management and myself; create spread sheets to monitor meeting room usage, inputting data weekly and share findings with management. - Log maintenance and housekeeping issues on Property Helpdesk. Taking responsibility for logged jobs; seeing through each one until completion. - Maintain all displays throughout the building, keeping all information updated and professional. - Manage the buildings car parks, visitor bays and meeting room bookings, liaising with clients, resolving discrepancies quickly; facilitate last minute requests/cancellations, offering alternative solutions when required. - Collate and complete Weekly Overview Report for management. - Engage in monthly Team Meetings with internal contractors, taking and distributing minutes accordingly. - Daily use of Microsoft packages including PowerPoint to create building signage. Show less



Haulfryn

• United Kingdom
• Travel Arrangements
• 100 - 200 Employee

• Park Assistant - Receptionist/Administrator

  • Oct 2012 - Jul 2014

  Edgeley Country Park, Surrey Reception: Meet and Greet clients, members of the public, contractors, maintenance staff, colleagues and management. Be the first point of contact for all telephone and email enquiries, covering the switchboard and directing the call/email to the correct department. Check in and out visitors. Handle and organise all incoming and outgoing post, franking as required. Daily use of ParcVu, Navision and Microsoft packages. Sales Administration: Place a clients order for… Show more Reception: Meet and Greet clients, members of the public, contractors, maintenance staff, colleagues and management. Be the first point of contact for all telephone and email enquiries, covering the switchboard and directing the call/email to the correct department. Check in and out visitors. Handle and organise all incoming and outgoing post, franking as required. Daily use of ParcVu, Navision and Microsoft packages. Sales Administration: Place a clients order for a short holiday, or a holiday home. Take payment and cash handling. Telesales to increase sales. Collate information packs to post to enquiring clients. Support sales staff with ad-hoc administration duties. After Sales Administration: Take care of clients after sales issues. Liaise with suppliers and ensure works are carried out within a timely manner. Ensure client satisfaction after work has been completed. Other Administration: Handle confidential information. File, fax and photocopy. Write weekly reports. Minute taking for weekly meetings. Create Purchase Orders, place orders, liaise with suppliers, take deliveries and correlate delivery notes with original purchase orders. Show less



Whibleys the Jewellers

• Sales Advisor

  • Nov 2008 - Sep 2012

  Relief key holder, insuring that the highest level of secruity was upheld at all times Rearranging jewellery displays and create seasonal displays to attract customers Communicating between customers, suppliers and other branches Highly experienced with handling large amounts of cash on a daily basis Responsible for delivering messages accurately and in a timely manner Following strict security procedures at all times Administrative duties including filing, faxing and… Show more Relief key holder, insuring that the highest level of secruity was upheld at all times Rearranging jewellery displays and create seasonal displays to attract customers Communicating between customers, suppliers and other branches Highly experienced with handling large amounts of cash on a daily basis Responsible for delivering messages accurately and in a timely manner Following strict security procedures at all times Administrative duties including filing, faxing and photocopying Use of internal computer system Competent use of Microsoft packages Show less



elevate dance company

• Dancer and Teacher

  • Sep 2011 - Jul 2012

  Took daily technique dance classes, such as Ballet, Contemporary and Hip hop High organisational skills expected and encouraged due to extreme flexibility in schedule Worked closely with 10 other dancers and teachers to create choreography, teach workshops to all ages and group sizes and travel together on a 2 month tour around UK and Canada