Experience

London Computer Systems

• United States
• Software Development
• 300 - 400 Employee

• Technical Writer II

  • Feb 2023 - Present

  Loveland, Ohio, United States

• Technical Writer

  • Sep 2019 - Feb 2023

  Loveland, OH

• Product Support Specialist

  • Apr 2019 - Sep 2019

  Loveland, Ohio, United States



CDK Global

• United States
• Software Development
• 700 & Above Employee

• Client Technical Analyst II

  • Mar 2016 - Apr 2019

  4600 Montgomery Rd, Norwood, OH 45212 Provide IT Support over phone, email or online chats for the application "CDK Service" by CDK Global, as well as assist with the Service Pricing Application by troubleshooting complex issues, working with clients towards resolutions, and assisting Higher Tier support with submission of Data Challenges.



Pomeroy

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• IT Analyst for Cintas

  • May 2014 - Mar 2016

  1180 Elijah Creek Rd, Hebron KY 41042 Provided assistance to Cintas Employees over the phone with Technical issues regarding Printers, AS400s, Windows, Outlook, Portable Remote Computers (PRCs), and password resets.



Trippy Tran Films

• Sound Design Intern

  • Jun 2013 - May 2014

  Cincinnati, Ohio Area Clean and edit audio files Record sounds and voice overs as needed Match voice overs and sound effects to video



Panera Bread

• United States
• Restaurants
• 700 & Above Employee

• Associate Trainer

  • Apr 2012 - Apr 2014

  Crestview Hills, Kentucky Promoted to Associate Trainer after only five months and trained on average 3 new associates per month. Was trained in and actively worked in various positions including Cashier, Food Prep, Barista, Dish Washing, and Dining Room. Prepared food early in the morning for line associates to assemble during the day Operated cash register and handled cash and credit transactions Assist customers with menu and bakery choices and make recommendations Prepared and serve a wide variety of… Show more Promoted to Associate Trainer after only five months and trained on average 3 new associates per month. Was trained in and actively worked in various positions including Cashier, Food Prep, Barista, Dish Washing, and Dining Room. Prepared food early in the morning for line associates to assemble during the day Operated cash register and handled cash and credit transactions Assist customers with menu and bakery choices and make recommendations Prepared and serve a wide variety of specialty beverages Clean, stock, and maintain dining and kitchen areas Show less



Chartwells, Northern Kentucky University Student Union

• Cashier and Food Preparation Assistant

  • Aug 2011 - May 2012

  Highland Heights, Kentucky Operated various cash registers at high-speed while retaining a high-level of accuracy Cleaned and closed the convenience store location every Friday evening Traveled to various stations as needed Helped prepare food quickly and according to specifications



Remke Markets

• United States
• Retail
• 100 - 200 Employee

• Cashier and Packaging Assistant

  • Nov 2007 - Aug 2011

  Fort Mitchell, Kentucky Packaged fragile items for transport Operated register and managed cash and credit transactions Assisted customers with groceries and in locating specific items Organized and cleaned work areas and aisles