Experience

END.

• United Kingdom
• Retail
• 300 - 400 Employee

• Head of Talent

  • Jul 2021 - Present

• Talent Manager

  • Sep 2019 - Present



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• National Recruitment Business Partner

  • Nov 2015 - Apr 2019

  I am responsible for the recruitment of frontline employees (advisor to operations managers) across the EE Contact Centres in the UK. I engage with Directors and Heads of Sites to create sustainable hiring plans that meet their resourcing needs and deliver high calibre candidates who put the customer at the heart of what they do. I am an integral part of the operational and HR team, ensuring that our company values are embedded throughout an applicants journey; I also work closely with creative agencies to create attraction strategies that enhance EE's reputation as an employer of choice. Mange a team of on-site recruiters and develop their skills through feedback, coaching and performance management. Show less



EE

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Senior Manager - Leadership Development

  • Jul 2011 - Nov 2015

  Responsible for the Leadership development needs of the frontline leadership teams across the EE UK contact centres. Skills and experience include: Senior stakeholder management Succession planning and development model design Extensive experience of the learning cycle across all media Professional and engaging facilitation skills Team building and event management Responsible for the Leadership development needs of the frontline leadership teams across the EE UK contact centres. Skills and experience include: Senior stakeholder management Succession planning and development model design Extensive experience of the learning cycle across all media Professional and engaging facilitation skills Team building and event management