Experience

All Ways Caring HomeCare

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Senior Customer Service Manager

  • Nov 2021 - Present



PEDIATRIC DENTISTRY OF CENTRAL GEORGIA, P.C.

• United States
• Wellness and Fitness Services
• 1 - 100 Employee

• Patient Care Coordinator

  • Oct 2018 - Oct 2021



Pier 1

• United States
• Retail
• 700 & Above Employee

• Operations Supervisor

  • Sep 2011 - Oct 2013

  •Coach, develop, and lead a team of hourly associates to achieve goals and objectives in order to meet business demand without sacrificing integrity, quality or service •Manage the financial performance of department within Distribution Center, to include monitoring appropriate staffing levels, reducing damages and controlling supply costs •Lead and support an effective Safety program •Maintain company equipment in an effort to control costs and ensure safety •Provide verbal and written recognition and feedback to associates •Mentor and motivate team to maintain employee retention and develop a tenured team •Ensure all policies and procedures are adhered to and effectively managed



Grainger

• United States
• Retail Office Equipment
• 700 & Above Employee

• Territory Sales Manager

  • Apr 2009 - Feb 2010

  As a Territory Sales Manager I launched 1of the first 16 outside business-to-business territory sales markets nationwide. The Territory Sales Management position empowered me to lead a sales team to drive revenue and make key decisions impacting sales for existing and potential customers throughout the SC/NC market. Specific responsibilities include: • Managed 8 Territory Sales Representatives (TSRs) to grow sales and profits by penetrating existing customers and acquiring new business throughout their individual territories. • Attracting, screening, hiring, training and developing top sales talent for assigned areas. • Monitoring real-time opportunities as new businesses and/or business expansion within market. • Identifying highest potential targets and guiding TSRs to pursue them. • Calling on existing and/or prospective accounts to capture real-time opportunities. • Working proactively to identify sales and profit growth opportunities through both existing and prospective businesses and guiding TSRs to pursue them. • Managing performance: revenue and profit growth customer retention, and account acquisition • Sharing market-specific information with cross-functional partners (e.g. Sales Operations, Brand, Product Management, Supply Chain) • Identifying, evaluating, and executing local marketing activities to enhance local presence and grow sales. • Possess strong strategic planning, problem solving, quantitative analysis, time management and organizational skills. • Result oriented and possess a history of proven success in leading sales teams. • Familiarity with financial reporting and ability to manage a budget.



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Branch Manager

  • Aug 2004 - Sep 2008

  Promoted four times in less than three years. Positions held include; All promotions are based exclusively on personal and branch performance. Develop rapport and credibility with diverse customer base of over 600 rentals per month and ensuring one-on-one quality service. Oversee all marketing and sales to over 20 local business accounts. Initiate and implement innovative marketing strategies to increase revenue while maintaining and growing client base. Responsible for all branch operational and financial aspects such as employee payroll, cost/expense analysis reports, and maintaining financial statements. Provide all human resource functions for branch. Participate in the recruitment, selection, and daily training and development of newly hired employees. Initiated and implemented an "open door" policy for employees to come and address concerns and championed the work/life balance program. Resulting in over 80% employee retention in 2006-2007. Responsible for scheduling and repair/maintenance of 170 car fleet. Negotiate, grow and maintain relationships with auto repair shops, dealerships, insurance agents and corporate accounts.