Experience

British International Investment

• United Kingdom
• Financial Services
• 300 - 400 Employee

• Learning & Development Business Partner

  • Jan 2018 - Present



GP Strategies Corporation

• United States
• Business Consulting and Services
• 700 & Above Employee

• Regional Account Manager

  • Dec 2014 - Jun 2017

  • HSBC outsourced their Learning and Development function globally to GP Strategies. Formerly responsible for providing high quality and responsive service to the banks Learning and Development team to help achieve its strategic goals across MENA. • Work with HSBC Head of Learning to identify any risks and issues with appropriate mitigations. • Manage and oversee a team of 7, in a very demanding environment, to ensure smooth operation and delivery of courses across the region. • Engage with key internal and external stakeholders as key support for clients learning solutions. • Interact daily with management and relevant teams in the UK to ensure processes are inline with global policy and procedures across the bank. • Managing and capturing team utilisation in line with monthly targets. • Streamline practices and identify process improvements in daily transactions across the team. • Work with performance consultants to ensure projects are completed within given milestones. • Responsible for implementing an efficient and streamlined system for processing invoices for all courses across the region. Show less



TOA Corporation

• Construction
• 200 - 300 Employee

• HR Assistant

  • Mar 2014 - Jul 2014

  • Responsible for the management of adminstration office and a team of 5, based on construction site in Jebel Ali Free Zone. • Assist with the accounts and payroll for all staff, inputting data and preparing schedules to ensure that information is accurately collated and entered into systems. • Sourcing candidates from online portals, arranging interviews with management and ensuring the onboarding process is executed smoothly. • Main contact between Toa and client for all shipments and logisitcs, ensuring all the relevant documentation has been processed. • Managing the shipment schedule of materials and recording financial transactions to ensure correct payment is made. • Delegate tasks to ensure timely completion. • Draft and manage contracts for all staff accommodation, car rentals and office logisitcs. • Negotiate with suppliers to ensure we receive the most competitve rates. • Receive and review invoices and prepare purchase orders to make sure all payments are correct and paid in a timely manner. • Supervised team to deliver large scale site relocation within a 6 week time frame that saved 50,000 AED for the company. Show less



Morgan Stanley

• United States
• Financial Services
• 700 & Above Employee

• Learning and Development Co Ordinator

  • Feb 2011 - Feb 2014

  - Manage training programs (3-7/week) and training budgets. Expertise in training courses and content. - Schedule courses with internal clients/ external vendors. Requires flexibility and constant communication. - Manage relationships with clients at all levels and vendors to ensure 100% accuracy. - Delegate responsibility of arranging logistics for events, including preparation of materials, visitor passes, meet and greet, closing of a course. - Use of Learning Management Systems for course enrolments, attendance and reports. - Analysis of feedback and present conclusions/ common themes. - Ability to work in a fast paced environment and anticipate issues before they arise. - Advising clients as to the best training opportunities to meet their progression needs. - Arrange logisitics from beginning to end of courses to ensure they run smoothly. Show less



Homerton Healthcare NHS Foundation Trust

• Hospitals and Health Care
• 700 & Above Employee

• EPR Helpdesk Trainer and Support Officer

  • Aug 2009 - Feb 2011

  • Managing the hospital helpdesk dealing with queries and providing solutions for employees using the EPR (Electronic Patient Record) computer system via phone and email. • Involves fast response problem solving in sometimes pressured situations whilst being able to prioritise workload. ont line training of staff & new employees to use EPR tailored to their specific role e.g. Nurses, doctors and admin staff. • Directly responsible for updating manuals given to new employees to provide a step-by-step guide to using EPR. Show less