Sarah Gan

Customer Service Manager at PRADOTEC Corporation
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Contact Information
us****@****om
(386) 825-5501
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, MY
Skills

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Credentials

  • Completed Cabin Crew training in Singapore Airlines
    -
  • Diploma in Interior Design
    Nanyang Academy of Fine Arts

Experience

  • PRADOTEC Corporation
    • Malaysia
    • Security and Investigations
    • 1 - 100 Employee
    • Customer Service Manager
      • 2014 - Present

      Liase with client and resolve clients issues on hardwares.Work with Support Team to meet ensure fast and prompt respond.Ensure customer satisfaction while managing company expectations.Prepare detailed reports to Management.Supervise support team

    • Project Manager
      • Jan 2013 - May 2014

      Calculate costing for projects and prepare proposal to client Ensure customer requirement and satisfaction towards project needs.To complete the project within the timeframe

    • Manager Sales
      • Jan 2012 - Dec 2012

      Manage and expand client list

  • Agency Pekerjaan Citimaid Sdn Bhd
    • Director of Business Development and Traning
      • Jan 2006 - Dec 2011

      Prepare training material in soft skill and execute the Training Program successfully for Malaysian, Indonesia and Cambodian. Managed the daily running of business with a team of employee and closure of business venture. Dealing with Immigration, Human Resource and many Government department. Prepare training material in soft skill and execute the Training Program successfully for Malaysian, Indonesia and Cambodian. Managed the daily running of business with a team of employee and closure of business venture. Dealing with Immigration, Human Resource and many Government department.

  • SCICOM
    • KL
    • Product Specialist/Validation Team (Nokia Project)
      • Jan 2002 - 2006

      Customer Service, Training in product training and validation of device Customer Service, Training in product training and validation of device

  • STV Sales and Marketing
    • KL
    • Head of Business Development
      • 1998 - 2002

      Monitor local operations of retail outlet Supervised and managed a team of personnel to running daily business. Supervised in the assembling of computers system, networking and software applications Explored, expanded managed successful and profitable cyber cafes as new business ventures. Monitor local operations of retail outlet Supervised and managed a team of personnel to running daily business. Supervised in the assembling of computers system, networking and software applications Explored, expanded managed successful and profitable cyber cafes as new business ventures.

  • Singapore Airlines
    • Singapore
    • Airlines and Aviation
    • 700 & Above Employee
    • Flight Stewardess
      • May 1989 - 1994

      Management and assiatance in team building within the fleet Provided the highest customer service to passagers according to company, trained in SEP.and first aid for Airbus and Boeing aircraft Management and assiatance in team building within the fleet Provided the highest customer service to passagers according to company, trained in SEP.and first aid for Airbus and Boeing aircraft

Education

  • Nanyang Academy of Fine Arts
    Diploma, Interior Design
    1995 - 1998
  • Tunku Abdul Rahman University College
    High School, STPM
    1986 - 1988

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