Experience

Warrigal

• Australia
• Individual and Family Services
• 200 - 300 Employee

• Community Relations Coordinator

  • Aug 2021 - Present

  Working within Warrigal's marketing team, my primary responsibilities include: - Supporting and coordinating Warrigal's marketing activities across NSW and the ACT - Developing strategic advertising for both digital and traditional mediums - Maintenance of Warrigal's website and social media channels - Writing and distributing media releases - Creating engaging internal communications content (including posters and intranet posts) - Providing support to the Warrigal Events Coordinator - Supporting the Community Relations Manager with Warrigal's overall marketing strategy - Assisting and collaborating with the wider Warrigal team to provide positive outcomes for all residents, customers, and staff, in the form of targeted marketing campaigns and ad-hoc requests Show less



Interchange Illawarra

• Australia
• Individual and Family Services
• 1 - 100 Employee

• Communication and Engagement/Administration Officer

  • May 2019 - Aug 2021

  My role at Interchange was shared amongst the administration team, as well as creating and distributing our internal & external communications. During my time at Interchange, I developed a strong understanding of the NDIS, as well as the role our workforce plays in facilitating freedom of choice in people with disability’s daily lives, and the importance of this for our community. My main responsibilities at Interchange included; assisting in implementing our new CMS, data entry, managing & constant maintaining of rosters (across both our 1:1 support work & social support groups), event planning, assisting in payroll/invoicing NDIS line items, creating & distributing communication content (via newsletters, social media, media releases, entertaining graphics, and videos), social media management, and answering public enquires (via phone and email). Show less



Ruapehu Alpine Lifts (RAL Ltd)

• New Zealand
• Travel Arrangements
• 1 - 100 Employee

• Customer Service Specialist

  • Jun 2018 - Oct 2018

  In this position I was responsible for coordinating the administration tasks at a popular ski resort in New Zealand (Turoa on Mt. Ruapehu). This position, while challenging, was very rewarding as it allowed me to apply skills from my field of study to an industry I hadn’t previously been exposed to. My responsibilities included: - Responding to all customer enquiries both in person and on our online platform (Zendesk) - Processing transactions of snow passes - Opening & closing the office (including the closing out of registers and daily paperwork) - Handling customer complaints and building positive relationships with visitors Show less



Lagardère Travel Retail

• France
• Retail
• 700 & Above Employee

• Communication & Business Development Coordinator

  • Jan 2016 - Jan 2018

  Acting as the initial touchpoint in the head office for over 160 retail stores across the Pacific, I developed efficient problem solving skills and a flexible professional demeanour. Reporting to two managers demanded that I maintain high level time-management and organisational skills, as well as the ability to act quickly on any feedback I received. In this position I was responsible for: - Developing both internal and external formal communications - Maintaining our brand portfolio - Coordinating reports, meetings, and office events (including the annual Pacific conference) - Writing/distributing media releases and newsletters - Assisting in business tenders to our external partners - Updating our internal corporate blog - Coordinating our Corporate Social Responsibility efforts (raising over $150,000 for our charity partners) - Submitting copywriting to promotional magazines Show less



Harcourts Real Estate

• Australia
• Real Estate
• 700 & Above Employee

• Administration

  • Jan 2013 - Dec 2015

  Working in a part-time administration role, my focus was primarily in customer relations. My tasks were based around working and communicating with the public, while functioning as a liaison between customers and sales agents. I was also responsible for taking house deposits, arranging house viewings, assisting in event planning (auctions), and confidently answering customer enquiries on the phone. Working in a part-time administration role, my focus was primarily in customer relations. My tasks were based around working and communicating with the public, while functioning as a liaison between customers and sales agents. I was also responsible for taking house deposits, arranging house viewings, assisting in event planning (auctions), and confidently answering customer enquiries on the phone.



University of Wollongong

• Australia
• Higher Education
• 700 & Above Employee

• Media & Communications Student

  • Jan 2013 - Nov 2015

  Double major in Marketing Communication/Advertising and Professional Writing/Journalism. Double major in Marketing Communication/Advertising and Professional Writing/Journalism.