Experience

Sydney FC

• Australia
• Spectator Sports
• 1 - 100 Employee

• Fan Development Officer

  • Jul 2020 - Present

• Football

  • Jan 2020 - Jul 2020

  - Organise and deliver skill games to young children aged between 6-12.- Assist with the development of the basic footballing skills during fun activities.- Ensure a fun, positive environment is continuously in place.



Eastern Suburbs Football Association (ESFA)

• Australia
• Spectator Sports
• 1 - 100 Employee

• Assistant Football Coach

  • Oct 2019 - Present

  - Assisting the Head Coach with the development of the fundamental principles associated with football during training sessions and match days. - Assisting the Head Coach with organisation and coordination of training sessions based on the 4 main core skills required for individual performance - Assisting the Head Coach with the development of the fundamental principles associated with football during training sessions and match days. - Assisting the Head Coach with organisation and coordination of training sessions based on the 4 main core skills required for individual performance



Cambridge Hotel Sydney

• Australia
• Hospitality
• 1 - 100 Employee

• Front Office Manager (Secondment)

  • Jul 2019 - Oct 2019

  Responsibilities Included:- Day to day management and training of a team of 20 staff across two hotel locations, this included guest relation officers, porters and assistant/night managers.- Management of all “Human Resource” issues through to resolution.- Management of the relevant working roster to ensure all necessary operational functions were covered.- Ensured all procedures were documented and implemented for the front desk activities.- Management of guest expectation and ensuring their experience was positive, this involved dealing with any complaint raised as a priority, these complaints could be both “face to face” or written.- Attended regular meetings with the “General Manager” to provide constant updates on front office events/dealings.- Liaised with other departments to ensure that any issue raised by an external party, such as customer, contractor etc… was resolved in a timely manner.- Managed the process with external parties, such as tour providers, tourism board etc… to ensure the hotel was aware of all necessary events occurring in Sydney.- Management of a “daily log” which captured any issue that the “General Manager” & “Heads of Department” needed to be aware of, this was managed through to a resolution.- Management of staff through change, a recent example of this is the hotel has recently closed for refurbishment. - Managed the daily banking process and any debt recovery required.- Provided monthly reports to the “Financial Controller”.- Constant analysis of operational processes to ensure process was “Lean”. If an improvement was identified, then I managed this change with necessary parties.- Provided relevant documentation at request to assist with external financial audit.

• Sales and Online Distribution Manager

  • Jul 2014 - Oct 2019

  Responsibilities Included:- Management of the hotel’s brand website ensuring all information and images were up to date.- Attendance at monthly meetings with our Digital Marketing Company and evaluating results using Google Analytics. - Managed all online travel agents ensuring information is up to date along with uploading promotions, offers and campaigns. This included liaising with account managers on a monthly basis to ensure we utilised the sites to get the best results. - Managed all social media platforms including Facebook, Instagram, Twitter, Google Business and LinkedIn.- Managed online reviews that included Trip Advisor, Google and all other online travel agents. This included responding to reviews via the platform or directly with the guest. - I created campaigns and monthly newsletters which were sent out to a database of 35,000 customers. - I worked closely with corporate and wholesale clients and assisted with the management of their accounts, this included looking after bookings, invoicing and regular communication to continue to maintain strong relationships.- Assisted with the management of events and conference bookings, working alongside the “Food & Beverage Manager”. This also included the management of contracts and invoicing.- Attended weekly/monthly budget meetings with the General Manager, Assistant General Manager, Revenue Manager and Financial Controller. - Provided monthly reports to the Financial Controller.- Designed and organised the printing for hotel collateral used in the hotel including accommodation rooms.

• Assistant Manager

  • Jul 2011 - Mar 2015

  Responsibilities Included:- Management of the shift team including Guest Relation Officers & Porters.- Ensured all procedures were documented and implemented for the front desk activities.- Dealt with guest enquiries including check-in & check-out procedures.- Management of incoming phone calls and directing to necessary departments.- Management of guest expectation and ensuring their experience was positive.- Constantly liaised with other departments to ensure that any issue raised was addressed and resolved.- Dealt with external parties, such as tour providers, tourism board etc… to ensure the hotel captured all events occurring in Sydney so guests were aware.- Management of “daily log” which captured any issue that the “General Manager” & “Heads of Department” need to be aware of, this was managed through to resolution.- Management of the daily banking process and any debt recovery required.



LA fitness UK

• United Kingdom
• Health, Wellness & Fitness
• 1 - 100 Employee

• Deputy Club Manager

  • Jul 2010 - Jun 2011

  Responsibilities Included: - Managed and developed a team of 8 LA Coaches and front desk staff. - Managed the overall operations of the fitness centre. - Management of the relevant working roster to ensure all operational functions were covered. - Lead & motivated the sales team with achieving monthly targets. - Managed revenue streams including F&B, merchandise & studio hire and constantly reviewed figures to look for opportunities to improve in all aspects. - Ensured the fitness club met “Health & Safety” requirements at all times. - Management of member expectation to ensure a positive visit. - Liaising with contractors on a regular basis. This included technical equipment, gym equipment, cleaning services and pool operations. - Attended meetings with the Club Manager & Regional Club Manager on a daily basis, often via conference call. - Assisted with providing members with fitness programmes and inductions to the gym along with leading studio classes.