Experience

Community Rail Network
• United Kingdom
• Truck Transportation
• 1 - 100 Employee
• Head of people and funding

  • Mar 2021 - Present


Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Senior Charity Consultant

  • Sep 2017 - Present

  Occassional senior freelancer for national two charities (Brake and Sudden). Work has included: - Grant reports: For a range of funders including the Ministry of Justice; Foreign and Commonwealth Office; and various Police and Crime Commissioners. Resulted in ongoing funding. - Quality Assurance: Successful completion of the Helplines Partnership ‘Helpline Standard’ submission, accrediting best practice in helpline work. - Systems and procedures: Development of project systems and protocols to support a new services; - Staff training and temporary line management



KIRKLEES CITIZENS ADVICE AND LAW CENTRE

• United Kingdom
• Information Services
• 1 - 100 Employee

• Senior Advice Supervisor

  • Mar 2018 - Mar 2021

  Kirklees Citizens Advice & Law Centre offers assistance to members of the public via its contact centres and telephone advice line. Clients have the opportunity to access information to help them to resolve their issues, with staff and volunteers available to help and guide people through their options. Further advice is available via a range of options including a face to face appointment with an adviser, a telephone call back or a referral to another service. Duties include: - Providing supervision and support to a team of Telephone and Digital Assessors providing general information and advice to members of the public calling Kirklees Citizens Advice and Law Centre's telephone advice line or requesting assistance by email or webchat. - Providing support a small team of volunteers giving face to face advice. - Supporting management with training and development of staff as well as development of internal procedures. - Direct support to clients, both face to face and via the telephone.



Brake, the road safety charity

• United Kingdom
• Public Safety
• 1 - 100 Employee

• Director of victim support services / General Manager

  • Aug 2002 - Jul 2017

  Having held leadership role at Brake for more than 10 years, I managed and lead a variety of teams during my 15 years employment and developed a range of services/projects with direct responsibility for securing and growing funding for these. Duties included: - General management (including, all aspects of HR management, organisational H&S and administration functions. Development of internal policies and procedures and some financial management duties) - Leading and managing the Victim Services teams (Ie. Brake’s national road crash victim helpline; training for professionals working with road crash victims; and victim service support literature). This included strategy development and implementation; management of victim service staff; service delivery management and development; external leadership duties (eg. stakeholder liaison, speaking at events etc); system management and performance reporting; external partnership development; staff and volunteers training and development; grant development work and corporate fundraising and management and development of all victim service budgets. - Corporate and community fundraising team management - Events management - Media spokesperson



GREAT NORTH EASTERN RAILWAY COMPANY LIMITED

• United Kingdom
• Truck Transportation

• Junior press officer

  • Aug 2000 - Jul 2001

  Internship at Great North Eastern Railways - carrying out junior press officer duties including writing copy/press releases; general administration in support of the team; fielding incoming media enquiries etc. Internship at Great North Eastern Railways - carrying out junior press officer duties including writing copy/press releases; general administration in support of the team; fielding incoming media enquiries etc.