Information Technology Operations Manager

• Apr 2022 - Present

Senior Information Technology Project Manager

• Nov 2021 - Apr 2022

Software Development Project Manager

• Jul 2021 - Nov 2021

IT Project Manager/ Business Analyst

• Oct 2017 - Jul 2021

*Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget *Document requirements, define scope and objectives and formulate systems to meet business strategies. *Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions *Make recommendations on operational objectives by analyzing business functions; gathering information; evaluating output requirements and formats *Ensure high levels of service delivery, systems availability, security controls and recoverability. Drive cost savings through innovation and critical thinking *Troubleshoot production support issues post-deployment and come up with solutions as needed. *Develop internal documentation for key systems and services Show less

Sales Consultant

• Jun 2017 - Oct 2017

*Guided customers through vehicle purchase and credit application process and partnered with senior sales consultants, sales managers and finance manager *Diplomatic and friendly especially while handling objections *Honed customer service, relationship building and negotiation skills while in this role *Guided customers through vehicle purchase and credit application process and partnered with senior sales consultants, sales managers and finance manager *Diplomatic and friendly especially while handling objections *Honed customer service, relationship building and negotiation skills while in this role

Sr. Business Analyst

• Oct 2011 - Apr 2017

• Translated business processes and compliance requirements into technical documentation as part of a system modernization project to move tax and fee calculations from a legacy PowerBuilder system to a web based rules engine. • Gathered requirements from business users for tactical software projects and supported end-to-end development and post-release monitoring. • Participated in daily scrums and triage meetings and biweekly agile ceremonies including backlog refinement, sprint planning, and retrospectives. • Identified and addressed gaps in communication and processes to ensure requirements and timelines were clear. • Educated business users on system and resource abilities and constraints, and, similarly, educated technical associates on business processes to ensure expectations were effectively managed on both sides of software development projects. • Consistently submitted deliverables ahead of schedule. • Re-engineered change request process to ensure business users provide all data points and ROI to ensure tactical project requirements and business value were clear and complete at initial submission. Show less

Sr. Tax Accountant

• May 2010 - Oct 2011

 Reduced tax return filing process from weeks to days by redesigning spreadsheets, eliminating duplicate procedures and utilizing electronic filing and payment options  Analyzed and reconciled multiple general ledger tax accounts quarterly and prepared annual budgets for assigned cost centers; Consistently submitted deliverables well in advance of deadlines  Researched customer inquiries by examining product tax regulations, tracing transactions through various internal systems, and/or querying sales/product data  Created a desk manual to document all processes and procedures for my position Show less

Sr. Tax & Licensing Accountant

• May 2009 - May 2010

 Developed Access database for tracking violation expenses and reporting quarterly to senior management  Documented new procedures and made revisions to existing tax and licensing procedures  Performed tax research and legal research to support and advise on new business initiatives  Prepared and ensured the timely and accurate submission of sales tax returns, liquor license and business license renewals, as well as personal property tax renditions and payments  Developed Access database for tracking violation expenses and reporting quarterly to senior management  Documented new procedures and made revisions to existing tax and licensing procedures  Performed tax research and legal research to support and advise on new business initiatives  Prepared and ensured the timely and accurate submission of sales tax returns, liquor license and business license renewals, as well as personal property tax renditions and payments

Property Tax Supervisor

• Feb 2007 - May 2009

 Responsible for management and professional development of a team of 3 analysts and 2 processors  Maintained multiple internally-developed Microsoft Access databases and served as administrator and trainer for property tax software program Responsible for updating SOX narrative and ensuring key controls were executed; worked with manager and Vice President of Tax to create high-level SOX analytic tool to replace transaction sampling process Coordinated annual budgeting process as well as fiscal year-end reconciliation process for 900+ locations Show less

Tax Analyst

• Jul 2005 - Feb 2007

 Served as tax project manager to ensure compliance with Sales Tax Holidays by researching and documenting rules for each state, communicating pertinent data to affected groups and working with IT department to modify point-of-sale system Worked with MIS to test and troubleshoot sales tax functionality of new point-of-sale system  Researched, documented and advised business owners on sales tax implications of new business initiatives

Tax Analyst

• Feb 2005 - Jul 2005

 Completed monthly tax account reconciliations and prepared journal entries  Prepared and ensured accurate and timely submission of sales tax returns, business license renewals and personal property tax returns and payments  Maintained taxability matrix and reviewed purchases to ensure all tax due was paid or accrued  Completed monthly tax account reconciliations and prepared journal entries  Prepared and ensured accurate and timely submission of sales tax returns, business license renewals and personal property tax returns and payments  Maintained taxability matrix and reviewed purchases to ensure all tax due was paid or accrued

Accountant

• 2003 - 2005

 Teamed with engineers to prepare proposals for federal contracts  Conducted weekly and monthly job-cost tracking and created monthly job-costing and payroll reports  Executed monthly commercial and government invoicing and managed accounts payable and payroll  Teamed with engineers to prepare proposals for federal contracts  Conducted weekly and monthly job-cost tracking and created monthly job-costing and payroll reports  Executed monthly commercial and government invoicing and managed accounts payable and payroll