Experience

Fairmont Nile City

• Egypt
• Hospitality
• 100 - 200 Employee

• Guest Relations Agent

  • Nov 2022 - Present

  • Provide a warm welcome to guests upon arrival at the hotel and ensure that guests are being looked after to their complete satisfaction during their stay. • Implement all the reservations for the guests and ensure implementing Fairmont Nile city's policies in coordination with any related department to ensure giving the guest a flawless experience. • review the expected arrivals for the day, monitor same day reservations, check room allocations, amenities, special requests and inspect assigned rooms prior to arrival to ensure readiness • Deal with all guest requests promptly, taking personal responsibility to ensure guest's satisfaction. • Receive guests' complaints, share them with the concerned teams, and follow up on the replies to share with guests. Show less



Heaven 74n

• Qesm El Maadi, Cairo, Egypt

• Reservations Agent

  • Jul 2020 - Jul 2022

  Make reservations for customers based on their various requirements and budgetary allowances. • Advise customers regarding ongoing promotions. • Sort out any issues that may arise with reservations. • Sell and promote reservation services. • Answer any questions customers might have about the reservation process. • Process payments and send confirmation details to customers. Make reservations for customers based on their various requirements and budgetary allowances. • Advise customers regarding ongoing promotions. • Sort out any issues that may arise with reservations. • Sell and promote reservation services. • Answer any questions customers might have about the reservation process. • Process payments and send confirmation details to customers.