Social Media Coordinator

• Dec 2022 - Present

Owner & Content Creator

• May 2021 - Present

Self-taught designer hand-making pieces with a variety of sizes of seed beads, and metal findings. Work with individual clients to design unique pieces, communicating effectively to establish vision and specifications. Actively contributed to the brand community by responding to direct messages, engaging in comments, leading to a 345% increase in followers over 11 months. Closely analyzed social media insights and SEO results as well as executed changes to increase followers, improve impressions by 75% and website taps by 159% in 3 months. Managed a paid successful social media campaign on Instagram and Tiktok while using on-trend hashtags, audio and video/photo staging. Managed financial functions such as operations budgeting, accounts payable and accounts receivable as well as set pricing structures according to market analytics and emerging trends. Participated in training or conferences to stay on top of social media trends, software and techniques. Designed customer interface of online storefront, using web programming or e-commerce software. Show less

Client Services Coordinator

• Oct 2021 - Sep 2022

• Created and maintained a database of over 200 speakers, which included personal information, which event they attended, a bio and a headshot. • Ensured that all administrative tasks were completed accurately and efficiently, resulting in an increase in productivity by 28%. • Cultivated and monitored social media posts as well as interactions to ensure planned content and strategic responses aligned with brand voice and guidelines. • Completed various projects with software such as Canva, Photoshop, Adobe, Mailchimp, Constant Contact, Hubspot, Cvent, Wix, Concur, Salesforce, Teamwork, Zoom and Google My Business. • Managed client contact data in contact management system though manual entry (adding new contacts and/or updating existing contacts). Follow department processes, but also respond logically in the moment and make decisions based on the nature of the request. • Supported the compiling of basic monthly reports, ensuring data accuracy, and distributing to internal stakeholders within agreed timeframes. Show less

Customer Service / Social Media

• Jan 2022 - May 2022

• Replied to all reviews across platforms including TrustPilot and Google my Business, as well as Facebook and Instagram, while maintaining the tone of Sameday Health across the board. • Organized and developed strategies for mass responses and sample messages in case of an emergency or surge preparedness. • Reduced escalation with customers, retained customers' loyalty to the company and obtained resolutions to keep them coming back. • Demonstrated a passion for the customer and the brand as well as growing knowledge of social media platforms. • Created a strategy to raise Google My Business response statistics for over 40 locations and successfully increased metrics by an average of 233% in three months by monitoring social channels and purposefully interacting with frustrated followers. Show less

International English Teacher

• Feb 2020 - Jul 2021

• Adapted communication and teaching styles to effectively educate 3rd-9th grade in 9 different schools. • Planned dynamic lessons for 350 students about the English language to increase student comprehension of books and literary concepts. • Consulted with teachers in Korean and English disciplines to identify and adopt successful instructional strategies. • Assessed student performance, behavior, and social development and devised improvement strategies for struggling children. • Tutored over 60 students requiring additional assistance in grammar and reading comprehension, improving their test scores by 60%. Show less

Barista/Shift Supervisor

• Jan 2015 - Jan 2020

• Created a superlative coffeehouse experience through customer service, quality assurance, in-store marketing, and thorough cleanliness and sanitation of space. • Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns. • Served customers quickly and efficiently, created strategies to prevent delays, and easily adapted to any sudden changes. • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction. • Managed inventory by establishing and adjusting ordering parameters, accurate forecasting, and monitoring waste. Show less

Executive Assistant

• Sep 2011 - Jun 2016

• Provided administrative support to 3 senior-level executives at a time, including the CEO. • Managed office inventory activities, including ordering and stocking, which increased office efficiency by 20%. • Created, organized, and implemented a database for recording all schedules for a staff of 30 that resulted in a significant reduction of absent employees in office-wide meetings and delayed client conferences. • Answered and accurately screened over 30 client calls per day • Maintained 100% confidentiality with extremely sensitive information, including records and financial data. • Streamlined and maintained CRM database, including maintenance and troubleshooting. Show less

Freelance Writer

• May 2014 - Jun 2015

• Wrote and edited high-quality, engaging content and visually impactful programs under deadline pressure with an exciting, captivating, and authentic approach. • Created eye-catching infographics and edited photos using Photoshop and Canva. • Posted social content, engaged with followers, and contributed to the 20% growth on combined social media platforms during tenure. • Implemented scheduled posting and converted long, blog-like content into micro-content suitable for each social media channel. Show less

Public Relations Intern

• Jun 2013 - Nov 2013

• Continually maintained and improved the company's reputation and positive image by engaging with community members and addressing issues head-on. • Researched, negotiated, implemented, and tracked advertising and public relations activities. • Wrote and edited scientific-based articles, web content, advertising copy, periodicals, and publications to educate internal and external audiences. • Oversaw strategic event planning, executive presentation materials, and visual presentations. • Continually maintained and improved the company's reputation and positive image by engaging with community members and addressing issues head-on. • Researched, negotiated, implemented, and tracked advertising and public relations activities. • Wrote and edited scientific-based articles, web content, advertising copy, periodicals, and publications to educate internal and external audiences. • Oversaw strategic event planning, executive presentation materials, and visual presentations.