Experience

Aqua

• United States
• Utilities
• 100 - 200 Employee

• Manager, Billing, Collections, and Cash Application

  • Aug 2021 - Present

• Superintendent of Meter Operations

  • Nov 2017 - Aug 2021

  • Direct supervisor of 28 union employees in the South Eastern PA Meter Operations Department• Improved department procedures by transitioning all paperwork to electronic entry• SME for all field related programs such as Service Link, Banner, AMRA, and field tablets. • Chair of the Apparent Loss Subcommittee for Aqua America • Conduct monthly communications meeting with all union staff• Track all department activities associated with Meter Age change outs, read rates, estimates rates, aged service orders, theft of service and zero usage objectives• Manage external contractor meter exchange program

• National Supervisor of Asset Management & Field Services

  • Mar 2014 - Nov 2017

  • Direct and oversee daily activities of the National Field Service Dispatch group• Serve as the SME, owner, and day to day business (non-IT) lead of Aqua’s mobile dispatch system (Service Link) and Maintenance Connection for field activity in all Aqua operations• Trained and managed the roll out of 600 tablets to field employees across the company.• Designed and trained on a new reporting system, Qlikview. • Implemented process improvements across all eight operating states.

• Senior Associate of Investor Relations

  • Sep 2013 - Feb 2014

  • Responsible to ensure compliant SEC filings for section 16 filers• Maintained Company’s stock ledger• Assisted in the preparation and distribution of the 2013 annual and interim reports and the proxy statement

• Customer Operation Analyst

  • Aug 2011 - Sep 2013

  My responsibilities included daily and weekly preparation of operation reports. Gathered and analyzed data from our host systems in order to identify areas for improvement and standardization. Extensive daily work within GE Fleet, Service Link, Business Objects, and Banner. Filled in as a back up dispatcher using our work order management system to make sure orders were dispatched to our field employees.