Experience

Healthcare Gateway

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Head of Projects and Product

  • Sep 2021 - Present

  The Head of Projects and Product is responsible for the overall management of the project and product team, ensuring that products are owned and managed throughout their lifecycle, and that HGL customer contracts for products and services are project managed from handover to business go live, ensuring the timely and successful delivery of HGL services with a continued high level of customer satisfaction. I am also responsible for the internal departmental business processes, key performance indicators and ensuring the department is aligned with company strategy. I am also responsible for the development of all my direct reports, providing support to ensure they are fully performant.My responsibilities also include to communicate, discuss and agree various decisions with other departments to help improve processes within the business to help increase productivity, quality and efficiency within the department.I own the company product roadmap and am responsible for ensuring that it is populated, prioritised and managed. The roadmap is driven by the strategy of the business along with the robust research performed by the product team helping to shape and innovate new products to meet industry needs. I am also part of the management team and as such am responsible for putting in place goals and objectives for my business area to ensure an efficient working environment that maximises performance against business objectives.

• Product Manager

  • May 2017 - Present

• Manager of Product Management

  • Aug 2020 - Aug 2021

  As Manager of Product Management, I was accountable for all Healthcare Gateway products and services throughout the product lifecycle. I managed a team of Product Managers, and was responsible for their development and providing support to the product managers to ensure they are fully performant.I was also responsible for ensuring that the product roadmap is populated and prioritised. The roadmap is driven by the strategy of the business along with the robust research performed by the product team helping to shape and innovate new products to meet industry needs.



EMIS

• United Kingdom
• Software Development
• 700 & Above Employee

• Community, Children's and Mental Health Bid Manager

  • Dec 2013 - May 2017

  My role involved managing, progressing and completing formal/informal bids for procurements with NHS Trusts and similar.

• Product Manager

  • May 2012 - Dec 2013

  As a product Manager at EMIS, I was responsible for a number of products and projects within the company portfolio including, training services, EMIS Web for GPs, GPSoC renewal and GPES .This involved liaising with practices, HSCIC, CCGs, Training, Sales and Support to gather feedback regarding product performance and innovation and acting as product owner within development to ensure the product that is delivered provides the best user experience.I dealt with the planning, forecasting, marketing and in-life monitoring of EMIS products at all stages of the product lifecycle

• Implementation Executive

  • Mar 2010 - May 2012

  Responsible for ensuring that processes and functions required to fully support and develop Field Operations and the Training and Operations Department are in place, delivered effectively and maintained. This involved liaising with departments to agree and define communication protocols and exception reporting to support the implementation of projects. Co-ordinating information regarding projects to regions. Liaising with stakeholder departments for the development and implementation of procedures and standards to support new product implementation.

• Technical Author

  • Jun 2005 - Mar 2010

  Responsible for creating documentation to support the EMIS clinical system. This involved writing documentation in a variety of formats, including online help, sales documentation, training documentation and user guides, which complied with In-house editorial standards. I was also responsible for the maintenance of editorial standards which were written in compliance with the Plain English Campaign.