Experience

Bank of Hawaii

• United States
• Banking
• 700 & Above Employee

• Senior Digital Banking Analyst

  • Apr 2021 - May 2022

  - Lead analysis across digital channels to identify new opportunities and strategies, focused on the migration of customers from physical to digital channels (ATM, debit card, online / mobile applications) - Collaborate with digital banking managers to establish KPIs and drivers for report creation in Excel and PowerBI for executive visibility and departmental goal tracking - Determine own work priorities and maintain flexibility for quickly changing deadlines, project variations, and… Show more - Lead analysis across digital channels to identify new opportunities and strategies, focused on the migration of customers from physical to digital channels (ATM, debit card, online / mobile applications) - Collaborate with digital banking managers to establish KPIs and drivers for report creation in Excel and PowerBI for executive visibility and departmental goal tracking - Determine own work priorities and maintain flexibility for quickly changing deadlines, project variations, and ad-hoc requests - Work cross-functionally with IT, operations, and accounting teams to identify and execute time-saving process improvements, impacting the digital teams - Evaluate the impact of ATM removals and installations based on consumer behavior, operational costs and revenue streams - Create effective storytelling presentations to lead recommendations on high-value projects for C-level executives

• Senior Strategy Analyst

  • Oct 2018 - Apr 2021

  - Act as branch and consumer banking SME to identify and analyze financial opportunities and operational efficiencies to reduce cost and increase revenue across products, physical locations, and channels - Redesign and automate portfolio of daily, weekly, and monthly branch reports for tracking of all KPI and CRM driven incentive compensation, reducing runtime by 75% and increasing functionality - Analyze behavior and demographics of 500K customers to forecast digital and in-person… Show more - Act as branch and consumer banking SME to identify and analyze financial opportunities and operational efficiencies to reduce cost and increase revenue across products, physical locations, and channels - Redesign and automate portfolio of daily, weekly, and monthly branch reports for tracking of all KPI and CRM driven incentive compensation, reducing runtime by 75% and increasing functionality - Analyze behavior and demographics of 500K customers to forecast digital and in-person behaviors, identify personas, and kick-off marketing campaigns - Provide guidance to team members and analysts across the company on complex query and report building, advise on analytical problems, and teach new methodologies - Construct and deploy attrition and risk methodology to guide direction on reduction of physical locations - Recognize, research, and direct discussion on data anomalies in reporting and table querying - Establish and lead bank-wide Python classes for 30 colleagues to drive reduction in repetitive tasks across the company

• ATM Operations Specialist

  • Apr 2018 - Oct 2018

  Honolulu, Hawaii, United States - Monitor 400 Bank of Hawaii ATMs for malfunctions and determine appropriate action for solutions within 4 hours, XX% of the time - Implement cash forecast to reduce errors by 20% and increase liquid assets by $XXXk / week, leading to an increased investment opportunity - Utilize Python to automate dispute research, reducing processing time by 50% and increasing accuracy by 30% - Develop performance reports to determine reoccurring malfunctions, cash levels and profitability



UNI Center for Business Growth & Innovation (CBGI)

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Program Associate

  • Dec 2016 - Feb 2018

  Cedar Falls, IA - Intake and process 100+ monthly market research requests via phone and email to aid small businesses - Employ A/B testing for greater understanding of social media, and direct marketing campaign effectiveness - Utilize Salesforce to generate reports for tracking clients, interactions, and follow-ups - Gather and present post-event social media, website traffic, and mail marketing campaign analysis - Increase ticket sales to 5 economic development networking events by 30% YoY… Show more - Intake and process 100+ monthly market research requests via phone and email to aid small businesses - Employ A/B testing for greater understanding of social media, and direct marketing campaign effectiveness - Utilize Salesforce to generate reports for tracking clients, interactions, and follow-ups - Gather and present post-event social media, website traffic, and mail marketing campaign analysis - Increase ticket sales to 5 economic development networking events by 30% YoY through targeted online and print marketing Show less



City of Waterloo

• Canada
• Government Administration
• 300 - 400 Employee

• Concession Stand Associate

  • Sep 2011 - Feb 2018

  Waterloo, Iowa Area - Manage team in assigned concession area to ensure accurate and timely completion of orders to customers - Solve customer disputes efficiently to retain high customer satisfaction - Keep a clean and functional working area



John Deere

• United States
• Machinery Manufacturing
• 700 & Above Employee

• Part Time Student - Quality Engineering

  • Mar 2014 - Aug 2016

  Waterloo, Iowa Area - Create and operate complex weekly and monthly reports in Excel to show daily, weekly, and monthly metrics to determine quality of parts produced by operators, departments, and machines - Develop highly visual presentations for managers to present during upper level management meetings - Use Infinity, a statistical process control software, to create interfaces for operators to enter data - Ensure database of parts, key measurements, machines, and operators is up-to-date and accurate



Entrepreneurs That SOAR!

• Broadcast Media Production and Distribution

• Graphic Design Coordinator Intern

  • Dec 2015 - Jun 2016

  Virtual - Create images using Canva, Photoshop, and Illustrator for social media posts and new campaign - Assist manager and engage with people on live streaming shows through Blab - Manage multiple projects simultaneously and tracking tasks through project management website - Edit work as requested by manager