Experience

Project Wingman

• United Kingdom
• Airlines and Aviation
• 1 - 100 Employee

• Team Lead (Voluntary)

  • Apr 2020 - Present

  Offering a first class lounge service for all NHS staff with peer support trained crew, maintaining high customer service standards. Managing airline volunteers and liaising with NHSGGC staff while coordinating rosters ,suppliers and donations. Offering a first class lounge service for all NHS staff with peer support trained crew, maintaining high customer service standards. Managing airline volunteers and liaising with NHSGGC staff while coordinating rosters ,suppliers and donations.



Flybe

• United Kingdom
• Airlines and Aviation
• 400 - 500 Employee

• Senior Cabin Crew Member

  • Oct 2012 - Mar 2020

  ● Responsible for the safety of all passengers and crew on each flight● Office duties completed at start of every shift and reports submitted at the end of every day● Ensuring compliance with the regulatory authorities including CAA, DFT and EASA● Responsible for ensuring all passenger data is kept in accordance with GDPR● Motivate, encourage and provide constructive feedback to crew during each shift to ensure the highest level of customer service and safety● Managing conflict on board and ensuring correct reporting procedures are followed● Health and safety and accident reporting as well as ‘near misses’ to prevent future occurrences.● Maintaining up to date knowledge of company, aircraft and safety procedures● Contribute to the recruiting process of vetting and interviewing potential candidates to become Flybe cabin crew● Ongoing surveillance and mentoring of new cabin crew

• Cabin Crew

  • Jun 2010 - Oct 2012

  ● Contribute to each customer’s in-flight experience while maintaining high customer service



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Section Manager

  • Oct 2009 - Jun 2010

  ●Responsible for leading a team of 35 advisers across 8 departments, motivating them to deliver high levels of productivity and service within tight deadlines● Reporting to senior management on delivery of sales targets, service, employee engagement and department operations● Delivery of training and coaching of all employees on numerous areas: including sales, service, introduction of new systems, health and safety, self management and annual reviews● Negotiating successful outcomes on service issues for customers and the company● Responsible for nightly cash handling of whole store at close of business

• Section Coordinator

  • Jun 2008 - Oct 2009

  ● Assisted in leadership and management of 35 employees across 8 departments● Lead training coordinator for lingerie department due to personal expertise and facilitation skills● Responsible for team rotas and ensuring the correct employee customer ratio was maintained● Supported individual and team performance through feedback, coaching and communication● Coordinated resources across numerous departments and key service areas to ensure customerneeds were met and that safe and legal working environment was provided● Delivered high standards and sales in an extremely ambitious and fast paced retail environment

• Customer Service Assistant

  • Dec 2002 - Jun 2008

  • Qualified sales advisor specialising in bra advising• Liaising with team to ensure each lingerie department was always maintained• Advising customers on products • Customer service, till efficiency and general stock management



Disclosure Scotland

• United Kingdom
• Government Administration
• 1 - 100 Employee

• Identification Officer

  • Feb 2009 - Oct 2009

  ● Responsible for vetting disclosure applications for government agency under control of the Official Secrets Act ● Required to extract data from various sources including the police database ● Communicate information accurately and concisely whilst working to very tight timescales ● Responsible for vetting disclosure applications for government agency under control of the Official Secrets Act ● Required to extract data from various sources including the police database ● Communicate information accurately and concisely whilst working to very tight timescales



TASIS-Switzerland

• Higher Education
• 100 - 200 Employee

• Junior Teacher

  • Jun 2002 - Aug 2002

  • Summer school English teacher for children between ages five and ten • Teaching advanced English skills • Chaperone children within and outside the school • Maintain the school’s impeccable reputation • Summer school English teacher for children between ages five and ten • Teaching advanced English skills • Chaperone children within and outside the school • Maintain the school’s impeccable reputation



TASIS-Switzerland

• Higher Education
• 100 - 200 Employee

• Junior Counsellor

  • Jun 2001 - Aug 2001

  • Summer school chaperone of children aged between five and ten • Assist in the teaching of art and drama classes • Communicate with a diverse group of children from all over the world • Summer school chaperone of children aged between five and ten • Assist in the teaching of art and drama classes • Communicate with a diverse group of children from all over the world