Experience

Lakeview Hospital

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Call Center Specialist

  • Jul 2019 - Present

  -Scheduled appointments for both family practice providers and to specialty providers such as Rheumatology, Endocrinology, Neurology, etc. -Relayed critical and accurate notations to providers and their nursing team providing care to patients. -Processed 80-110 calls daily while maintaining a low percentage handle time. -Navigated EPIC software quickly and efficiently to provide fast and precise service.



Uline

• United States
• Wholesale
• 700 & Above Employee

• Customer Service Specialist

  • Aug 2008 - Jun 2019

  -Promoted to Senior Customer Service Specialist position for those who specialize in multiple roles. -Evaluate and provide training to new hires. -Perform customer service email and phone call monitors in order to ensure the highest level of quality performance within the branch. -Designed and executed a Helpline Mentor program that was integrated through corporate training. -Maintain a working knowledge of product-related rules and regulations (ADA, OSHA, HAZMAT, etc.). -Provide professional and accurate customer service via phone, fax, email, chat, and in person. -Received annual “Top Dog” Award for excellence in performance and accuracy. -Utilize AS400, Microsoft Office, Java Order Entry, Lotus Notes, and Internet Explorer.