Experience

Michigan Institute for Neurological Disorders (MIND)

• United States
• Medical Practices
• 1 - 100 Employee

• Prior Authorization Specialist

  • Apr 2022 - Present

  Processes prior authorization requests for Tysabri for patient's with multiple sclerosis.Daily contact with specialty pharmacies, making sure drugs are ordered for patients in a timely manner.Unpacking and processing drug deliveries from pharmacies and Biogen.Resolving any denials from insurance companies by submitting appeals.Daily contact with Biogen for patient updates, authorizations, and appeals.Responsible for ordering Tysabri drugs for patients participating in the Free Drug program.Resolving tasks, emails, and faxes related to Tysabri patients.Updating prior authorization approvals in Greenway for medical staff.Constant contact with billing staff to ensure tasks, questions, and concerns are answered.



CORA Physical Therapy

• Hospitals and Health Care
• 700 & Above Employee

• Patient Services Coordinator

  • Dec 2020 - Jan 2022

  • Efficiently and effectively running the front end of clinic by scheduling patients, collecting co pays, answering phone calls and faxes. • Successfully administered multiple clinics individually.• Consecutively have minimal to no billing errors weekly. • Providing excellent customer service to patients as well as internal departments, doctors offices, case adjusters, etc. • Familiar with ICD-10 and CPT coding for billing and authorization purposes for physical therapy. • Setting up patient evaluations, collecting proper information and documentation, and process a smooth transition from patient to therapist. • Prompt follow up with patient and medical staff requests for auto claims, workers comp, and other authorizations.• Submitting authorizations for therapy per patient’s insurance policies and clinic protocols in a timely manner.• Familiar with verifying insurance policies and authorizations using Avality, ATA, and Evicore. Able to verify Careplus, United Healthcare, AARP, etc. • Following patient confidentiality per HIPPA requirements. • Depositing cash deposits to bank and process payment collections daily. • Screening patients for COVID-19 and following sanitation protocols to keep the clinic clean and safe. • Ability to set up FOTO in our system for patient’s to be able to track their progress.



Team Rehabilitation Physical Therapy

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Physical Therapy Technician

  • Apr 2017 - Oct 2020

  • Assisting physical therapists in aiding their patients through their exercise programs. • Implementing proper exercise protocol to patients and guiding them through their exercises with ease and clear direction. • Greeting patients and providing excellent customer service to their needs. • General housekeeping duties, following COVID-19 protocols and guidelines for safety and cleanliness of the clinic. • Collecting and organizing therapist’s schedules and patient’s personal charts for ease of the business and flow of the day. • Assisting front desk, answering phone calls, scheduling patients and initial evaluations for future patients. • Cooperating and implementing HIPPA laws for proper confidentiality of patients.• Familiar with the use of EMR system known as EasyDoc to schedule, authorize insurance, collect co-pays, scanning and faxing documents. • Familiar with modalities, such as moist heat, ice, Game Ready, IFC, and ultrasound.



Lifetime Fitness

• Wellness and Fitness Services
• 1 - 100 Employee

• Certified Personal Trainer

  • Mar 2013 - Oct 2016

  • Creating and Implementing exercise prescriptions for clientele to meet their personalized health and wellness goals.• Impacting productivity levels through sales and servicing appointments.• Implementing healthy lifestyle behavioral changes to clients and members through education and demonstration of fitness and nutrition. • Continuously furthering education in exercise and nutrition through educational meetings.• Performing health screenings for members, including finger stick blood draw, blood pressure, and analyzing results to create a wellness plan.• Top 10 health screening manager out of 120 other Lifetime Fitness Clubs.• Planned and implemented heath screening event for Lifetime Fitness employees for insurance coverage. • Utilizes initial screening to drive revenue of nutrition, lab panels, and personal training.• Makes regulatory rounds such as tracking inventory of supplies, testing optimization of Cholestech devices and cassettes, and proper disposal of bio hazardous materials. • Responsible for scheduling members for health screenings through phone calls, e-mails, or in-person.• Teaching, implementing, and authorizing trainers who want to become certified in executing health screenings. • Providing a professional experience while focusing on customer service and sales.



Gap Inc.

• United States
• Retail
• 700 & Above Employee

• Sales Associate

  • Oct 2008 - Apr 2014

  • Unique ability to serve customers successfully by selling Gap clothes to meet their needs. • One of the top sales associate for promoting Gap Brand Credit Cards for 3 consecutive months. • Handling re-tickets, shipment, inventory, visuals, and replenishing the store. • Aiding in major remodels of three separate Gap stores, creating rapport with other employees of different regions.• Leading employees on the floor when needed to perform the best customer service and present the store in the best possible manner.