Experience

Rockbridge Associates

• United States
• Market Research
• 1 - 100 Employee

• Research Director

  • Mar 2023 - Present



Escalent

• United States
• Market Research
• 700 & Above Employee

• Senior Insights Manager

  • Jan 2023 - Feb 2023



SPH Analytics, a Press Ganey Solution

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• Director, Client Success

  • Jun 2019 - Jul 2022

  • Led a team of nine Project Managers responsible for $15M+ annually in custom market research for the healthcare payer business unit. • Built and sustained profitable client relationships, delivering consistent YOY revenue growth. • Provided expert consultation to clients and colleagues, recommending optimal data collection methods, sample stratification, questionnaire design and analytics. • Partnered with Sales to evaluate new opportunities and optimally scope and price custom research. • Collaborated with other Client Success leaders to recruit talent, mentor teammates and develop training programs. Show less



DSS Research

• United States
• Market Research
• 100 - 200 Employee

• Account Executive

  • Jun 2007 - Jun 2019

  • Wrote winning custom research proposals to generate sales of >$4M annually.• Grew a diverse project portfolio encompassing a wide range of solutions and audiences using mail, phone and digital methods.• Led the design, administration and oversight of numerous quantitative and qualitative research projects simultaneously.• Developed and mentored a team of Project Managers by setting clear expectations, motivating team members, promoting accountability and delegating appropriately. Show less

• Project Manager

  • Jun 2005 - Jun 2007

  • Collaborated with Account Executives and clients to refine project budget and scope, set timelines, and design custom questionnaires and analytics.• Led communications internally and with external vendors to accurately convey project specifications, align expectations and meet deadlines for numerous projects simultaneously.• Provided exceptional service to keep clients informed, skillfully answer questions, and ensure timely resolution of challenges.• Maximized efficiencies and controlled costs to meet financial goals and promote profitability.• Ensured rigorous quality assurance standards throughout the project lifecycle. Show less

• Research Analyst

  • Sep 2004 - Jun 2005

  • Consulted with Sales and Project Management to understand client objectives and clarify research goals.• Developed impactful analytical plans to help clients understand data and uncover key insights.• Interpreted cross-tabulations and statistical models to synthesize data and convey a compelling story. • Created engaging reports to answer client questions and drive action.• Crafted effective presentations and led communication of client results.• Edited, proofread and confirmed the accuracy of all project deliverables. Show less