Eastern Region Project Manager

• feb. de 2017 - - actualidad

Oversee & manage all aspects of Project Management, including blueprint/floor plan/spec review, collaboration with clients to confirm desired system requirements, Bill of Materials build out along with official proposal/quotation, equipment planning & procurement, and collaboration with client and other relevant trades, subcontractors, and GCs to plan and execute installation, implementation, testing, and training of new and upgraded AV systems and other Healthcare technologies.

Technical Service & Customer Experience Manager

• nov. de 2014 - feb. de 2017

-Provide all levels of technical support for proper system programming and operation for healthcare displays-Manage all on-site maintenance and repairs service as well as small installation projects-Coordinate on-site service with 30+ different subcontractors for healthcare facilities nationwide-Manage procurement and delivery of all products and parts necessary for service and installation projects-Facilitate a friendly, helpful, open dialogue with clients to properly assess their needs and execute an effective action plan-Prepare all service & small install project sales orders for final invoicing

Commercial Audio Sales Administration Manager

• sept. de 2005 - oct. de 2014

- Work directly with the Senior Vice Presidents on procedures, products, & project directives- Coordinate, develop, implement and comply with ISO processes and procedures- Coordinate, maintain & revise critical control documents (Commission Reports, price materials, marketing materials, customer quotes, etc.)- Organize data for reports & presentations- Prepare Annual and Project-specific price quotes for customers- Coordinate with Senior VPs on margin analysis for new and existing products- Day and overnight travel to attend conferences, represent Atlas Sound, deliver presentations and run product demos at various industry/dealer shows & events- Project Management/Coordination for various levels of large-scale Atlas installs through integration partners- Negotiate sales opportunities with end users, authorized dealers, and manufacturer’s reps- Daily resolution of issues involving sales orders, invoicing, credit, shipments and returns and internal operating system issues with corporate IT & Web Development- Product recommendations/design assistance for commercial A/V layouts

Customer Service Team Lead

• 2000 - 2002