Experience

Overbury

• United Kingdom
• Construction
• 700 & Above Employee

• Head of Business IT

  • Apr 2017 - Present



BT Group

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Contract Director

  • Apr 2016 - Mar 2017

  Currently I am dedicated and accountable for all aspects of a Tier 1 Contract and it's multiple sub contracts within BT Business and Public Sector, including it's financial performance, successful service delivery and developing it's long term strategic growth. I am the primary point of contact to the client for all matters with a wide and diverse virtual team. I manage and am responsible for the operational success and commercial profitability of the contract.Some of the key purposes of my role include:- Maintaining and developing customer relationships at Board/CEO level and overall customer satisfaction at all levels and all stakeholders.- Delivering contract commitments within cost targets, managing the overall profit of the contract, revenue growth and accountability for contractual service levels. - To oversee client business, manage relationships and contract management delivery.- To develop successful and sustainable long term business relationships with clients including driving all renewal activities.- To conform to BT Governance process and lead Contract Governance Reviews- Accountability for Contract P&L Show less

• Contract Director

  • Aug 2015 - Mar 2017

  Prior to BT Business and Public Sector developing, BT IT services was the business unit in which I managed one of the largest Managed and Support Service Contracts within this area of BT, I managed and was responsible for the operational success and commercial profitability of the contract which through success at renewal, of which I was an integral part, developed the contract to such a size that a Contract Director was required by the business due to the significant affect it's loss would have to BT IT Services credibility in the external outsourcing market and financial performance within the specified sector.I worked closely with the aligned service delivery and account team, mentoring them where possible with some of the key purposes of my role being:- To maintain and develop customer relationships at Board/CEO level, customer satisfaction, delivering contract commitments within cost targets, overall profit of contract, revenue growth and accountability for contractual service levels. - To oversee client business, manage relationships and contract management delivery.- To develop successful and sustainable long term business relationships with clients.- To conform to BT Governance process and lead Contract Governance Reviews- Accountability for Contract P&L Show less

• Service Delivery Manager Level 1

  • May 2013 - Jul 2015

  - Contract Management and Development- Financial/Commercial Management (including input to Contract Governance Reporting)- Input to P&L Management and Reporting- Service Delivery Strategy and Development

• Service Delivery Manager Level 3

  • Nov 2012 - May 2013

  - Commercial management - Managing account profitability & providing comprehensive/timely P&L reporting. - Service level management - Managing day to day relationships with key stakeholders - Continual Service improvement- Support sales in the re-negotiation and renewal of contracts

• Service Relationship Manager

  • Apr 2010 - Nov 2012

• Customer Incident Team Manager

  • Nov 2007 - Apr 2010