Experience

Eastlight Community Homes

• United Kingdom
• Real Estate
• 100 - 200 Employee

• Resident Liaison Officer & Mental Health First Aider

  • Jan 2020 - Present

  Assisting our Contractor PiLon with gaining access to properties to complete EICRs

• Repairs Scheduler

  • Dec 2013 - Jan 2020

  Managing a team of bricklayers and fencers, Scheduling responsive repairs for a housing association. Ensuring tradesman are on time for their appointments, optimising their diaries, bringing appointments forward, manually scheduling appointments . Raising scaffolding, asbestos works and organising shrouding of high level electric cables, boundary checks and preparing service mapping for cables, pipes etc - ordering materials where necessary. Giving technical advice to in-house customer services team - working with in a fast pace real time environment with multiple computer packages Show less



Serco

• IT Services and IT Consulting
• 700 & Above Employee

• Lead Theatre Scheduler / Day Surgery Team Leader

  • Apr 2010 - Dec 2013

  Managing a team of schedulers and reception staff for the Day Surgery Unit, with two state of the art theatres at Braintree Community Hospital. Liaising with Theatre Manager/Consultant Surgeons to ensure patients are scheduled for surgery within 18 weeks from referral to treatment - ensuring adequate sessions are in place, organising additional theatre sessions as and when required. Going through weekly PTL Lists detailing when patients have declined appointments ensuring RTT status' are correct. Liaising with Pre Assessment Nurses to ensure patients are fit for surgery before placing on theatre schedules. Ensuring that patients notes are fully prepared prior to surgery. Show less



Braintree District Council

• United Kingdom
• Government Administration
• 100 - 200 Employee

• Poll Clerk

  • 1997 - Apr 2013

  Assisting Presiding Officer in opening, setting up and closing polling station on Election Day. Giving out voting slips ensuring voter is eligible to vote.

• Tourism Supervisor

  • Jun 2006 - Mar 2010

  Managing a team of Tourism Assistants to provide information regarding the Braintree District and Essex. Booking bed and breakfast accommodation of behalf of customers, selling bus and travel tickets. Producing a Guide to the Braintree District. Purchasing stock to sell and ensuring profit made. Managing a budget to purchase items to sell in the Tourist Information Centre for profit

• Tenant Participation Officer

  • 1999 - 2003

  To promote awareness of the opportunity for, and the benefits of, tenant involvement. To establish the detailed arrangements which will enable meaningful involvement in decision making affecting tenants’ homes and communities. To actively consider new and innovative approaches to working with and involving tenants in service planning, delivery and decision making. Ensure that tenants are kept properly informed of Housing services and that the Council’s policies, procedures and practices are understood by tenants through consultation. Help set up Tenants and Residents Associations.Establish, develop and support Tenant and Resident Groups and Associations. Involving the production of newsletters, posters, letters, attendance at events and providing various support to tenants. Developing model constitutions and code of conduct and ensure that recognised groups meet any funding criteria. Show less

• Administrator Repairs

  • 1995 - 1999

  Responsible for repairs in the northern area of the Braintree District. Completing repairs off the repairs reporting system. Giving out emergency repairs.

• Assistant Chief Executives Secretary

  • 1991 - 1995

  Secretary to the Assistant Chief Executive. Managing diary, typing letters, memos etc. Arranging meetings, producing agendas, taking minutes. Organising travel and accommodation.

• Clerical Officer

  • 1989 - 1991

  Providing a administrative service to the HR Department, Printing and sending out of application forms. Typing Offer letters and sending information to payroll. Administering the flexible working hours system.