Experience

JRK RESIDENTIAL GROUP, INC

• United States
• Real Estate
• 1 - 100 Employee

• • Mar 2022 - Present

  Responsible for managing 620 apartments across two properties and one commercial propertyManaging tenant relations and customer service expectationsReporting the property’s financial status, occupancy and expiring leases to the Asset ManagerInspecting properties and arranging for repairs and new materials as requiredArranging contracts for maintenance, trash removal, landscaping, security and other ongoing services and managing disputes with these service providers where appropriateInvestigating and resolving property complaints and rental violationsProcessing rent payments and other property fees from tenantsManaging renewals and new move ins to ensure property occupancy is at 98% or higherAssessing and approving potential residents applications to ensure property requirements are metProcessing Notice to Quit lettersWorking closely with the property attorney to process evictions in accordance with Maine lawResponsible for hiring and onboarding new employeesManaging a staff of 11 office and maintenance team membersUtilizing Entrata, Esite, Microsoft Suite, and Nexus for reporting, resident engagement, and invoice processing Show less

• • Dec 2021 - Mar 2022



Jones Street Residential

• United States
• Real Estate
• 1 - 100 Employee

• Resident Coordinator

  • Nov 2018 - Nov 2021

  Managing overall resident relations including resolving resident issues and ledger inquiries Scheduling and conducting tours to potential residents and providing information about the community and available apartment homes Completing all lease forms for new residents, renewals, change of households or transfers and collect all rent, deposits and fees Completing market surveys and having an in-depth knowledge of competition through consistent evaluation of market trends Entering Work Orders efficiently to maintain accuracy of submissions Utilizing Yardi software to maintain resident functions Assisting in developing marketing plans, internet advertisements and social media accounts Utilizing SOCi to post and schedule relevant events and content for community social media pages Utilizing Canva to create monthly resident event flyers and other relevant content Show less



The Dolben Company, Inc.

• United States
• Real Estate
• 100 - 200 Employee

• Leasing Consultant

  • Jan 2018 - Nov 2018

  Managed overall resident relations including resolving resident issues and ledger inquiries Reviewed and completed applications including new residents, change of households and transfers Completed audit of filing system of all current resident files to reflect information to company standards Completed monthly market surveys and market competitors Maintained and created marketing efforts through Facebook and other media platforms Utilized Yardi and MRI software Managed overall resident relations including resolving resident issues and ledger inquiries Reviewed and completed applications including new residents, change of households and transfers Completed audit of filing system of all current resident files to reflect information to company standards Completed monthly market surveys and market competitors Maintained and created marketing efforts through Facebook and other media platforms Utilized Yardi and MRI software



Clarke Painting & Property Management

• Office Manager

  • Oct 2015 - Jan 2018

  Managing schedules, organizing office functions, and overseeing daily operations Developing new office procedures Helping to implement and update company website functions Performing basic accounting functions utilizing QuickBooks Pro including reconciliation as well as day-to-day operations Preparing invoices and monthly statements for clients Preparing monthly financial reports Managing weekly payroll operations Monitoring properties and communications with tenants and clients Show less



Digital Federal Credit Union

• United States
• Banking
• 700 & Above Employee

• Mortgage Administrator

  • Jun 2014 - Oct 2014

  Prepared the necessary Pre-Approval documents for processors/MLO’s (including credit reports, 1003, and cash to close) Preparing and mailing Credit Reports to members Responsible for assigning loans to the proper Processors/MLO's and updating the file accordingly Initiated welcome calls to new borrowers Responsible for processing first mortgage appraisal fees, rate lock fees, and home equity appraisal fees Prepared and sent the necessary documents to processors, MLO's, and member service representatives Responsible for placing emails from the branches and DCU website to the appropriate processors, MLO's, and member service representatives for first mortgages and home equities Show less



TSL Marketing

• United States
• Advertising Services
• 100 - 200 Employee

• Business Development Specialist

  • Mar 2013 - Aug 2013

  Researched and gathered business intelligence to qualify new opportunities and schedule appointments for Fortune 100 high technology companies. Delivered value in the form of validated pipeline leads to clients Initiated the sales process on behalf of clients through tele and digital lead generation activities Understand, master and succinctly articulate a client's value proposition to prospects and customers Conducted strategic business conversations with prospects to understand their needs and articulate how the client can address those needs Collected and recorded prospecting activity into SalesForce.com Provided well written, client facing documentation for all opportunities generated Show less



Pinta & Eggert, LLP

• Document Handler

  • Sep 2012 - Mar 2013

  Digitized legal documents, utilizing SohoDox, to reduce storage retrieval costs and improve counsel productivity. Digitized legal documents, utilizing SohoDox, to reduce storage retrieval costs and improve counsel productivity.



The Beacon Hill Institute

• United States
• Think Tanks
• 1 - 100 Employee

• Research Intern

  • May 2012 - Aug 2012

  Participated in important Institute projects including: state tax policy, telecommunication taxation, health care spending research; labor policy and cost-benefit analysis of alternative energy projects in Massachusetts. Actively involved in data collection for annual State Competitiveness Report; State Tax Analysis Modeling Program (STAMP) data collection and analysis and contributing to web site development. Responsibilities: Research background on policy issues for reports and publications; Assist as needed on all aspects of policy research and analysis; Sort and review press articles and policy issue releases; Clip and copy articles of interest from newspapers, magazines and journals; Assist with data entry for database and survey tabulation; Perform general office assistance. Show less


Lucy Parson's Prison Book Club
• Volunteer

  • Oct 2010 - May 2011


Park Street Church

• United States
• Religious Institutions
• 1 - 100 Employee

• Volunteer

  • Nov 2010 - Mar 2011

  Soup Kitchen Soup Kitchen