Experience

Mavin Group

• Vietnam
• Wholesale Food and Beverage
• 1 - 100 Employee

• Commercial -Training & Development Manager

  • Jun 2012 - Present

  Responsible for leading and developing The Mavin Group's Training & Development programmes through Mavin Insight. Shared responsibility for strategically developing and supporting integration of Mavin's ICT efficiency programmes - 'people & processes'. Specialist in Coaching, Sales Management, Selling skills, Leadership and Performance Management training, Training and Course Design. Responsible for leading and developing The Mavin Group's Training & Development programmes through Mavin Insight. Shared responsibility for strategically developing and supporting integration of Mavin's ICT efficiency programmes - 'people & processes'. Specialist in Coaching, Sales Management, Selling skills, Leadership and Performance Management training, Training and Course Design.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• TRAINING & DEVELOPMENT MANAGER/ TRAINING CONSULTANT

  • Aug 2010 - Jul 2012

  A Lead Trainer for the Lloyds Banking Group’s Key Mortgage Integration project implementing a new Mortgage Sales & System Process successfully and effectively into the LloydsTSB, Halifax, BOS & C&G network. Costing £59 million, the largest financial services integration project in Europe, 1 of 14 trainers, successfully trained 8,294 staff across 4 networks within an 18 month timeframe.•An extremely high standard of training delivered. Effective and efficient, which had a positive impact on business results.Course Presentation skills- Highly skilled in training delivery.Embraces all projects with enthusiasm and passion and thrives on creating ways to enable people to learn and develop to unlock their potential. Objective and extremely intuitive in understanding others needs and learning styles. Builds relationships with naturally facilitative and engaging style. Sales management experience and Leadership training gives expert understanding and knowledge in high performing cultures and climates and what creates and drives a high performing team. 22 years experience with Lloyds Banking Group) managing and leading people: 10 years in training and development, coaching individuals of all levels from sales to supervisory, senior management and director level nationwide; In addition to this, 7 years experience in sales management at a senior level with an excellent track record. Show less

• Mortgage Sales Manager

  • Sep 2006 - Aug 2010

  Developed and delivered the regional direct mortgage sales plan in order to optimise the Mortgage Specialists performance against targets within a regulatory framework across a group of LTSB branches.Primary responsibility for new business generation and development of the Mortgage Business, management and coaching of the Mortgage Specialist Team within the group.•Delivery of Mortgage Sales, Protection For Life and Critical Illness and Personal and Household Protection Insurance Performance•Primary responsibility for Risk and Compliance T&C standards in line with FSA regulatory requirements. Supervised, developed and coached Mortgage Specialists for regulatory purposes resulting in a very strong ‘risk’ performance. Directed and controlled compliance with all legislative requirements with the selling of UK retail bank Mortgage Products.•Sales managed the Mortgage Adviser team maximising performance, identifying deficiencies and established robust performance recovery plans. Coached, developed and supported direct reports ensuring sales effectiveness. Proactively promoted a high performing culture. •Led team to develop branch stakeholder relationships, in particular with Community Bank Branch managers and Area Group Directors to maximise business performance. Worked closely with the wider regional sales management team in order to foster profitable working relationships.•Excellent understanding & practise of the Group’s overall values, aims, structures, policies and culture, together with a very good knowledge of operations, systems and relevant strategies required. Ability to assess the impact of change on products, systems, processes and people. Developed and maintained relationships with key contacts in all relevant areas. Show less

• Area Sales Coach

  • Apr 2002 - Sep 2006

  •Responsible for Training & Development of the Senior/ Personal Banking Manager sales role to deliver sales and service results.•Excellent Coaching and Feedback through 121 and group training for the Birmingham & West Midlands branch network sales force.•Presenter and Facilitator - Designed & Delivered skills workshops in all key product lines, sales skills and performance management to all populations - Area Directors, Branch Managers, Financial Advisers, Mortgage Advisers and Senior Personal Banking Manager roles. Bespoke sessions delivered to combined FA /MA and S/PBM populations to increase selling skills and cross referrals, new to role S/PBM's and cashiers for crucial counter referrals. Expert and best in field for driving Protection Sales success.•An extremely successful and highly respected Area Sales Coach within the Birmingham & West Midlands Area, primarily attached to the Solihull Group Area, for which I had responsibility of the non-regulated sales force performance results.•Large contributor of the Solihull Director team in successfully, consistently achieving TOP 10 National group overall performance position within the branch network (165 groups).•Achieved an affiliate award for the highest sales performing team of Senior Personal Banking Manager roles (S/Pbm's) for consecutive years in the Solihull group.•Designed, created and facilitated workshops for 325 staff members of Solihull Group (16 branches), to increase branch sales referrals. Influenced & supported Area Director in leading the whole group in ensuring its success. Every single member of staff was taken out of branch, from cashiers, to all S/Pbms, FA’s, MA’s and Branch Managers, 2 sessions per day over a period of 4 weeks. This was a huge success and incremental to the success of Solihull Group, heightening reputation, profile and bottom line business results. Show less