Experience

h&h Accredited Training Pty Limited (RTO ID 45704)

• Australia
• Education Administration Programs
• 1 - 100 Employee

• Training Manager

  • Feb 2023 - Present

• Executive Assistant

  • Sep 2020 - Feb 2023

  • Overseeing, leading, and guiding the Administration team• Assisting with the process of on boarding new colleagues to the business • Promoting a culture of high standards, expectations, and continuous improvement that values and empowers staff• Following and overseeing new business leads• Coordinating and tracking staff leave• Organising meetings, workshops, and conferences• Understanding packaging rules of unit of competencies, amending, and updating when necessary• Assisting General Manager with clerical support and tasks as required • Encouraging team members to maximise their potential through learning and development• Taking responsibility for own personal learning and development • Supporting management in implementing an agreed system of quality assurance that measures how well the organisation meets its aims and objectives• Being part of the senior team, to promote, develop and market the organisation• Assisting management with hiring processes and new team member training• Developing strategies to promote team member adherence to company regulations and performance goals• Ensuring organisational brand and physical working spaces meet (and exceed) company presentation standards

• Supervisor

  • Jan 2020 - Sep 2020

• Coordinator

  • Apr 2018 - Jan 2020

  Duties include: Monitoring and reviewing the progress of traineeships through questionnaires and discussions, ensuring that statutory training requirements are met, keeping up to date with developments in training going to seminars, attending webinars or meetings, assist trainees with their queries, contact current students when absent, ascertain reasons and record, Printing and distribution of promotional material, printing of course materials, marketing for traineeships to potential new centres and clients, assisting in writing of course materials, creating and processing sign ups, attending centres and completing enrolment paperwork, entering all details into Axcelerate software, file auditing to fulfil compliance standards, assisting General Manager and Team Leader with any requirements, prioritising all traineeship related tasks, creating and issuing training plans per trainee, reporting on all trainee assessment submissions and following up with trainers, attending fortnightly meetings, attending fortnightly administration meetings, attending accounts meetings, auditing all enrolment paperwork and verifying that trainees have acceptable English skills to complete traineeship, arranging transfers, withdrawals and extension requests with Apprenticeship Centres and State Training Services, attending networking meetings with consultants from Apprenticeship Centres, complaints and conflict resolution, mapping assessment booklets according to the standards, creating and updating company policies and procedures, proofreading all materials to ensure they are uniform, version control documents, completing Diploma of Business and high level of confidentiality with all matters within the organisation.

• Compliance Officer

  • Feb 2018 - Apr 2018

  Act as an independent review and evaluation body to ensure that compliance issues/concerns within the organisation are being appropriately evaluated, investigated and resolved.

• Course Coordinator

  • May 2017 - Feb 2018

  Duties include: Investigate upcoming courses – courses can only go ahead if numbers required are met, Schedule new course based on need and as approved by Training Manager (this includes identifying the trainer, the qualification, the start date and end date – incl public holidays), Email course administrator immediately with new course details, attend course meetings every Friday, update student database (Axcelerate), create training plans with estimated dates for completion of units, Monitor and update attendance sheets according to Axcelerate and transfer/withdrawal forms, Update merge documents in Axcelerate with new course details (Axcelerate), stock control for stationery requirements, print all required documents for induction of class, create course materials for all classes (student assessment booklets and work booklets), ensure all documentation has been signed by students on enrolment and induction, create and update completion report and send to Training Manager, arrange First Aid Training for all current classes with the Quality Assurance Officer, answer and screen incoming calls, coordinate and collate feedback forms received from all students in a report and send to Training Manager, communication with all students (emails, phone calls and sms) assistance to General Manager and Training Manager, teachers aid for Disability business class, completing Certificate III in Business, assist in the process of applying for Government Funding for VSL program.



Anytime Fitness

• United States
• Health, Wellness & Fitness
• 700 & Above Employee

• Club Manager

  • Dec 2016 - May 2017

  Duties include: designing and promoting activities to meet customer demand and generate revenue, advertising and promoting the club or centre to increase usage, maintaining high levels of customer care, often with a particular focus on avoiding loss of existing users, managing maintenance, insurance, repairs and cleaning, training and supervising staff, carrying out health and safety checks on the equipment and site, handling complaints and incidents, cashing-up and keeping stock records, purchasing equipment and supplies, setting monthly sales targets, cash handling and banking, building relationships with customers and external stakeholders, maintaining all social media outlets and marketing the club, proven skills in achieving set targets.



Greenstone Financial Services

• Australia
• Insurance
• 300 - 400 Employee

• Facilities and Support Officer

  • Jun 2015 - Nov 2016

  Duties include: Building maintenance, organising trades, all issues/breakages are handled within a timely manner, project planning, invoice tracking, programming swipe access cards using Titan software, petty cash management, budget tracking, build relationships with stakeholders, deputy fire warden, objectives and IDP planning, Conduct Meeting Room, printer, print cartridge, paper and general office checks, order stationery/stock take, order kitchen and cleaning items/stock take, general admin/office support, scanning support for General Manager, Legal & Compliance, order business cards, coordinate monthly massages, organising/coordinating company wide gifts, assisting the Event manager in the running of company events from in-house lunches/meetings to conference, Christmas party and quarterly awards nights.

• Business Support Officer

  • May 2015 - Jun 2015

  Duties include: Conduct Meeting Room, printer, print cartridge, paper and general office checks, catering/coffee orders, own Tenure Programme and ordering gift Cards, ensure managers receive birthday cards- complete and hand out, HR admin support/ filing and general duties, Greenstone shine dollar tracking/collecting, keep photo boards/posters up to date, order business cards, event support, facilities support, team research, general admin/office support, company Fire Warden, scanning support for General Manager, Legal & Compliance, coordinate monthly massages, attend Social Club Committee meetings and action all allocated tasks, update morning minutes daily, Book club coordination, order stock take and order stationery, kitchen supplies and print supplies, handle invoices that come in and give to finance, receive deliveries and organise collection, coordinate and minute colleague sessions, update Shine Records and circulate appropriately, create new starters security passes/desk tags/ID passes, petty cash management, answer incoming phone calls and direct appropriately, hand out awards at quarterly functions, create top 3 certificates monthly, confidentiality, able to step in for Event Manager, Receptionist and Facilities & support officer are on leave, objectives and IDP planning, organising/coordinating Christmas gifts, successfully train in the Receptionist role, assisted the Event manager in all the running of company events from in-house lunches/meetings to conference, Christmas party and quarterly awards nights.

• Receptionist

  • Nov 2014 - May 2015

  Duties Included: Answer incoming phone calls and direct appropriately, receive deliveries and organise collection, ensure companywide contact list is kept up to date and uploaded onto confluence, send daily birthday email, monitor corporate fax and reception inboxes, organise couriers and taxis, organise guest Wi-Fi, shredding/filing/binding/laminating/scanning, cash handling, event support, facilities support, general admin/office support, team research support, assisting the social club with selling movie tickets, ordering stationery, organising flowers/cakes/gifts etc., petty cash management, order business cards, company Fire Warden, objectives and IDP planning, assisting with Christmas gifts.



Girbau Australia

• Receptionist

  • Jun 2013 - Oct 2014

  Duties included: Answer incoming phone calls and direct appropriately, meet and greet visitors according to company processes, shredding/filing/binding/laminating/scanning , invoicing with MYOB, packaging and sending parts overseas and domestically, general cleaning duties, catering for meetings, banking cheques, reconciling bank accounts, archiving, handling credit card expenses, managing petty cash, receiving deliveries, hand out awards at quarterly functions, create top 3 certificates monthly, update confluence with new employees and colleague movements.



Hills Doctors

• Medical Receptionist

  • Jun 2012 - Apr 2013

  Duties included: Meet and greet patients according to company processes, answering phones/directing all calls accordingly, sterilising equipment, cleaning all doctors’ rooms after each patient, faxing, scanning and filing documents, cash handling, billing and receipting, confidentiality, keeping and ordering stock. Duties included: Meet and greet patients according to company processes, answering phones/directing all calls accordingly, sterilising equipment, cleaning all doctors’ rooms after each patient, faxing, scanning and filing documents, cash handling, billing and receipting, confidentiality, keeping and ordering stock.