Sarah Christiansen
Senior Training and Implementation Specialist at Therap Services- Claim this Profile
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Bio
Experience
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Therap Services
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United States
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Software Development
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100 - 200 Employee
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Senior Training and Implementation Specialist
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Dec 2017 - Present
-Led implementation/onboarding of developmental disability services documentation, billing, communication, and analytics software for hundreds of organizations in the US and Canada. Specialized in large agency implementations with project management support and new markets/modules. Helped organizations to improve outcomes for people they support through implementing Therap software. -Helped organizations adjust to new federal requirements for electronic visit verification. Communicated with external software vendors our customers were sending data to and troubleshot complex issues. -Point person on the support team for Therap’s reports module. Created and managed a process for handling report requests from customers.-Collaborated with international software development, quality assurance, and database teams to troubleshoot issues and offer feedback for system enhancements based on user stories. Show less
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Training and Implementation Specialist
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Apr 2015 - Dec 2017
-Led implementation/onboarding of developmental disability services documentation, billing, communication, and analytics software for hundreds of organizations in the US and Canada. -Led user groups, webinars and conference sessions for module walkthroughs, special topics, user discussion panels, and more. Helped customers understand how our system could help improve the services they provide and facilitate better outcomes for people they support.-Provided support via web conference, phone, live chat, e-mail and in person trainings-Maintained a person-centered philosophy and focus and promoted best practices in the field Show less
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Bridges Community Support Services
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Maplewood, MO
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Resource Manager III, Quality Assurance Specialist
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Aug 2010 - Apr 2015
-Supported people with developmental disabilities to achieve their vision for their best life using a person-centered planning framework, focusing on their goals, dreams, and day-to-day supports they needed to successfully participate in their communities -Managed a community residential support program for people with intellectual and developmental disabilities, supporting up to 40 clients, 20 site managers, and 100+ direct support staff. Mentored new management team members. -Supported clients with community involvement, managing finances, medical needs, home maintenance, accessing educational and vocational opportunities, utilizing technology, and increasing their independence and control over all areas of their lives. -Developed expertise in Therap documentation software and trained others on how to use it -Developed expertise in quality assurance processes, documentation requirements, and preparing for audits Show less
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Special School District of St. Louis County
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United States
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Primary and Secondary Education
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700 & Above Employee
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ABA Paraprofessional
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Nov 2010 - May 2011
-Provided Applied Behavior Analysis therapy to children in grades K-2 with autism spectrum diagnoses -Used Discrete Trial teaching methods to teach new skills -Implemented behavior plans -Provided Applied Behavior Analysis therapy to children in grades K-2 with autism spectrum diagnoses -Used Discrete Trial teaching methods to teach new skills -Implemented behavior plans
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Team Member
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Aug 2009 - Aug 2010
-Provided direct support and case management services to 30 individuals with developmental disabilities in a day services setting -Wrote and implemented person-centered plans for a caseload of 15 people -Developed group and individual programming to meet a diverse array of needs and interests -Provided direct support and case management services to 30 individuals with developmental disabilities in a day services setting -Wrote and implemented person-centered plans for a caseload of 15 people -Developed group and individual programming to meet a diverse array of needs and interests
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Education
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University of Missouri-Columbia
Bachelor of Arts, Women's and Gender Studies and History -
University of Missouri-Columbia