Project Manager

• Sep 2021 - Present

Office Manager

• Oct 2019 - Sep 2021

- Process all receipts and invoices for tracking and reconciling- Write and process client monthly statements for payment. - Handle payroll for multiple departments- Track and update check register daily- Process al billable hours for proper client billing - Process all receipts and invoices for tracking and reconciling- Write and process client monthly statements for payment. - Handle payroll for multiple departments- Track and update check register daily- Process al billable hours for proper client billing

Assistant General Manager

• Nov 2017 - Jun 2019

Second in command of a long term stay hotel property. Daily tasks included, but were not limited to, the following:- Sending out invoices to accounts and ensuring payment in proper time frame- Processing all invoices for payment- Training new and existing staff in hotel policy and procedure including all safety concerns- Processing all on property payroll- Ensuring all department heads are ordering correctly in accordance with the yearly set budget- Participate and execute yearly HR, Accounting, and Loss Prevention Audits- Assist Sales with tours and execution of events- Handling all guest issues including complaints and billing questions

Assistant General Manager

• Apr 2016 - Nov 2017

Second in command of a long term stay hotel property. Daily tasks included, but were not limited to, the following:- Sending out invoices to accounts and ensuring payment in proper time frame- Processing all invoices for payment- Training new and existing staff in hotel policy and procedure including all safety concerns- Processing all on property payroll- Ensuring all department heads are ordering correctly in accordance with the yearly set budget- Participate and execute yearly HR, Accounting, and Loss Prevention Audits- Assist Sales with tours and execution of events- Handling all guest issues including complaints and billing questions

Operations Supervisor

• Apr 2014 - Apr 2016

- Assist Front Desk will daily operations including checking in/out guests, making reservations, handling questions/concerns- Ensuring proper inventory of market and bar to enhance profit margins- Effectively communicate with different departments to ensure guest comfort- Assist sales with meetings set up and execution of events- On property manager for all incidents and injuries

Front Office Supervisor

• Nov 2013 - Apr 2014

- Assist and train front desk staff to provide five star guest service- Weekly update and review of satisfactions scores for hotel and restaurant- Book reservations and assist with setting up packages- Act as a liaison between the front desk and valet team - Ensure guest requests are available in timely, efficient manner - Assist and train front desk staff to provide five star guest service- Weekly update and review of satisfactions scores for hotel and restaurant- Book reservations and assist with setting up packages- Act as a liaison between the front desk and valet team - Ensure guest requests are available in timely, efficient manner

Senior Operation Manager

• Jun 2011 - Nov 2013

Senior Operations Manager (May 2012 to November 2013):- Ensure overall function of the hotel- Assist, manage, and train all front desk staff- Order supplies for Front Desk and housekeeping- Ensure employee files are complete, up to date, and accurate. - Ensure all safety training is complete and accurateHousekeeping Supervisor (February 2012- May 2012):- Oversee all housekeeping department- Inspect each room daily to ensure standards are being met- Make sure all rooms are cleaning in a timely efficient manner- Ordering all supplies while adhering to set budge requirementsFront Desk Agent/Breakfast Attendant (June 2011 to February 2012)- Check in/out guests- Resolve all billing issues- Offer advice/directions/information on local area- Ensure all guest requests and issues were communicated to the proper department- Book on site reservations