Account Executive

• Dec 2021 - Present

Market Manager

• Jun 2021 - Nov 2021

Sales Account Executive

• Dec 2020 - Jun 2021

Associate Market Manager

• May 2016 - May 2020

I was an Associate Market Manager for Canada Region. As a member of the former North America Regional Territories team, I held this position, handling primarily Southwestern Ontario markets and the GTA, under two Regions. As a member of the Market Management team, I was responsible for providing consultancy to our Partners to ensure their success on Expedia Group points of sale. Since starting the management of my Territory, I have managed upwards of eight markets at a given time, with an account load of 200 partners. In 2017 I was integral in growing the RMD in three of the markets I managed, by an average of 19% over a 12 month period, securing them "Primary Market" status. I worked closely with our teams to increase Partner engagement, and ensure our products and tools were known within my Partnerships. I had been a part of the Fenced/Strategic Initiatives Pillar under NART, as well as Canada Region. I was noted as a Champion for Change during the LEAP initiative in 2019. Show less

Market Associate

• Oct 2014 - May 2016

I was a Market Associate for North American Regional Territories Team, within the Canada East Pod. As a member of the Market Management team, I was responsible for maximizing revenue for both Expedia Inc. points of sale and key hotel partners. I worked closely with our partners to optimize rate and inventory offerings to travelers and act as consultative reference regarding market trends and industry updates. Partner engagement was a primary focus in my role; this was facilitated by ongoing training and outreach regarding the latest in Expedia Inc. product. I was responsible for meeting targets and strategic objectives set forth by our leadership team. I also sat on the Industry Relations and BML Pillars, as well as being a Brand Champion within my region. I was nominated for Market Associate of the Quarter in Q1 2015 for NART. Show less

Sales Coordinator, US & Intl. Convention

• Apr 2012 - Jul 2014

I was a Coordinator for both Directors of Convention Sales, for the United States Association and Corporate Markets, SMERF, and International Corporate Markets. I acted as a direct extension of my Directors in all aspects. I exhibited tact, creativity, and diverse knowledge in addition to essential Sales Skills. I was responsible for researching, planning and responding to all RFP’s. I had daily discussion with Regional Director of Revenue regarding placement of Hotel’s group rate offerings in the current competitive market. I kept up to date information regarding City of Toronto events, new attractions, and Government offered incentives to show the features and benefits of my City, and thus my Hotel to client’s. I organized and executed Site Inspections, including reservation arrangement and coordination with Toronto CVB, preparing all creative and branding opportunities, meeting with the clients and providing a comprehensive tour of guest rooms and function space, in addition to highlighting Hotel amenities, including entertainment and dining in Hotel outlets. I have been awarded Sales Star of the Month in October 2013 and March 2014. Co-Winner of Most Creative Site Visit Incentive in 2013, as awarded by Hotel Executive Team Members, including Regional General Manager, Regional Director of Sales and Marketing, and Regional Director of Revenue. Show less

Reservations Coordinator

• May 2010 - Apr 2012

I was responsible to stay up to date on both city and hotel events in order to provide the utmost in intuitive guest service during pre and post reservation processes. I was charged with completing a daily task list to ensure the accuracy of reservations and to ensure that guest requests were met. I assisted our Leisure and Business Travel Sales teams with clients, including our ResPlus and Famous Agent members. This meant my involvement in FAM visits and Client special events and functions. I worked closely with our Regional Director of Revenue to provide both the best option for our guests and appropriate packages and rates to maximize all revenue opportunities. I organized and executed training sessions for our Front Office Lead Agents, PR/Marketing Coordinator, and Customer Service Specialist to help them understand how the reservation process works and how to troubleshoot system and guest issues. Daily operations in my position required a large amount of time management and multitasking, as well as speaking to returning and potential guests/clients about our Hotel and maximizing brand offerings. Show less

Fairmont President's Club Reception Agent

• Apr 2008 - May 2010

I was responsible for providing engaging service that is personal and sincere; anticipating and putting into action guest’s needs and requests. This entailed checking in and out guests according to Royal Review standards, being accountable for a monetary till and proper cashiering practices, following up on guest requests, liasing with other Hotel departments such as Housekeeping and Concierge, and acting as a representative for the Fairmont Hotels and Resorts loyalty programme. As a Fairmont President’s Club Agent I was part of an elite group catering to the reservations of our loyalty programmes guests, accomplished by remembering significant details and creating lasting memories to help grow and solidify the brand. I also served as the motivating force behind reaching our departmental up-sell goals, by tracking and recording my fellow colleague’s progress. Show less

Health Club Attendant

• Nov 2006 - Apr 2008

I was responsible for upholding all service standards based on the policy and procedures of Fairmont Hotels and Resorts International. This included maintenance of a clean and safe workplace, monitoring gym and pool equipment, booking massage clients and updating therapist’s payroll, and the responsibility of keeping a monetary till. I also maintained professional relationships with the clubs many members, and kept communication and teamwork with my fellow colleagues, a top priority. I also served as the departments Service Plus representative, and Fairmont President’s Club Co-Champion. Show less

Recreation Attendant

• Sep 2005 - Aug 2006

I was responsible for providing the utmost tier of service to guests based on Service Promise standards. This included keeping a very clean and organized workspace, pool, and change room area, a well managed till and Micros card, the completion of a number of daily tasks, performing scheduled chemical tests and adjusting chemicals, running day camps and children’s programs, as well as the safe and efficient rental of both boats and bikes during our spring/summer season. I was responsible for providing the utmost tier of service to guests based on Service Promise standards. This included keeping a very clean and organized workspace, pool, and change room area, a well managed till and Micros card, the completion of a number of daily tasks, performing scheduled chemical tests and adjusting chemicals, running day camps and children’s programs, as well as the safe and efficient rental of both boats and bikes during our spring/summer season.