Apprenticeship Trainer and Assessor

• Jul 2021 - Present

Working with PDT on the Sales Executive Level 4 apprenticeship programme. Topics covered: customer relationship management; negotiation; market segmentation; finance & budgeting; Conflict management; closing sales techniques; interpersonal skills; Working with PDT on the Sales Executive Level 4 apprenticeship programme. Topics covered: customer relationship management; negotiation; market segmentation; finance & budgeting; Conflict management; closing sales techniques; interpersonal skills;

Delivering the Apprenticeship Support & Knowledge (ASK) programmes in schools & colleges

• Sep 2022 - Present

Working with ALPS/ALPHI to bring the ASK programme to schools and colleges. Working with ALPS/ALPHI to bring the ASK programme to schools and colleges.

Consultant

• Sep 2020 - Present

Project Coordinator

• Sep 2020 - Present

Freelance

• Jun 2021 - Present

Enterprise Coordinator

• Nov 2018 - Aug 2020

Exams Officer & Data Officer; Timetabler; Compliance

• Sep 2013 - Oct 2018

Training Administrator

• May 2012 - Aug 2013

Apprenticeship Administrator

• Oct 2011 - Jun 2012

Examinations Invigilator and Assistant to Exams Officer

• Nov 2009 - Jun 2011

Learning and Development Coordinator and PA

• Mar 2007 - Jul 2009

Learning and Development Co-ordinator A specialist Executive Coaching and Learning and Development Boutique, I acted in a dual capacity role as both L&D Coordinator and PA to the Managing Director. My duties encompassed both the organisation of the office day-to-day running, plus the database maintenance, organising the MD's diary, arranging and preparing for the various learning and development courses. I also was involved in researching for new business, article writing and various PR tasks. This was a part-time role.

Learning and Development Coordinator

• Apr 2005 - Sep 2006

Learning and Development Co-ordinatorFollowing the departure of the Learning and Development Consultant, I was left to run the Brisbane L&D function. Major achievements included:Consulting with the Partners to ensure that L&D provision is sufficient and that all needs, legal and Core skills are catered forWorked with the L&D national team to design and implement the L&D strategy and programs to support the new competency frameworkDesigned and delivered core skill courses to include: time management, Effective Feedback conversations, networking, team buildingBecame an accredited Myers-Briggs Type Indicator facilitatorActed in a consultative role to the Brisbane Firm to provide learning and development solutionsMaintained the Learning and Development function in Brisbane to encompass all of my previous role plus undertaking the role of the L&D consultant

Learning and Development Assistant

• Dec 2005 - Mar 2006

One of the largest full-service law firms in the Asia-Pacific region. A 10 month contract as part of a 7 strong national Learning & Development team. Major achievements included:Research and development into a new national orientation program for the firmWorking with the national team to deliver a competency-based framework for the partners of the firm to identify development needs and strengthsWorked with Partners to organise and deliver appropriate CLE programs for the Brisbane officeWorked with the L&D consultant and Griffith University on the Practical Legal Training course for the Graduate intakeSole responsibility for the organisation and implementation of the current firm orientation programGeneral responsibilities to include training database updating, budgets, course planning and design

Training Practitioner

• Aug 1998 - Feb 2004

A finance house, initially part of Abbey National plc with 1200 staff and then acquired by GE Consumer Finance in April 2003 with a reduced headcount of 800 employees. Was part of a 10 strong team. Major achievements included: Design, delivery and implementation of one Group Familiarisation process which provided a consistent approach to all new staff and managers to included a corporate training day, intranet modules and manager's planning tools The introduction of a mentoring scheme between First National and a local high school to assist with the Company's corporate social responsibility policy. Worked with a national volunteer service to provide 14 mentors to 15 year-old students who had minor behavioural and performance issues Devised a framework for a Training Needs Analysis in conjunction with the Training and Development Managers to address the lack of overall company training and development plan. The outcome was flexible document which assisted with budget planning, course scheduling and reminder that could be updated and reported on regularly Designed and delivered an "Achieving Excellent Customer Service" one-day course to a small HR team to help refresh customer service skills through theory and role-play practice Worked with the Fraud department and outside supplier to source and supply a bespoke Anti-Money Laundering training package to First National staff that could be delivered via the intranet

Training Officer

• Aug 1998 - Feb 2004

Delivered soft skill courses to both staff and management to cover topics such as Time Management, Recruitment & Selection, Interpersonal skills and Team BuildingAssisted with the recruitment, training and reviewing of industrial placement studentsRan the company NVQ programme to cover Business Administration & Customer Service levels 2 & 3Delivered new starter induction day ensuring that material was kept up-to-date, relevant and useful

Training Administrator

• Aug 1998 - Feb 2004

Resourced and booked external training and development courses Produced joining instructions for internal training courses to include delegates, accommodation and trainer detailsWorked with external venues and suppliers

Training Administrator

• Mar 1998 - Oct 1998

Resourced and booked external training and development courses Produced joining instructions for internal training courses to include delegates, accommodation and trainer details Worked with external venues and suppliers; Freelance Own company offering marketing and office services, to include: Direct mail Database management Arranging event organisation Help in promotional activities CV Resourced and booked external training and development courses Produced joining instructions for internal training courses to include delegates, accommodation and trainer details Worked with external venues and suppliers; Freelance Own company offering marketing and office services, to include: Direct mail Database management Arranging event organisation Help in promotional activities CV

Marketing Co-ordinator

• Jan 1996 - Jan 1998

A fast-growing commercial interior refurbishment company whose speciality was the turnkey provision from consultancy to fit-out. The company's turnover doubled year on year. Worked as part of a small marketing team of 3. Organised and implemented marketing campaigns to include writing press releases to both current and potential clients, industry contacts and industry press Initiated and maintained a client and contact database Organised, designed and implemented direct mail campaigns together with the PR Consultants Organised the corporate events from day trips to the races to the annual staff and client party Assisted the Marketing Director with general marketing activities as well as the organisation of the department

Secretarial Assistant

• Jan 1995 - Jan 1996

A not-for-profit offshoot of the Commonwealth Secretariat providing support and skilled professionals to other parts of the Commonwealth. Copy-typing, faxing, filing and photo-copying Arranging travel and hotel accommodation both nationally and internationally Compiling the Register of the Company of High Commissioners, top Government officials and leading business executives Organising the search of new premises, engaging surveyors and space planners Writing newsletters Maintaining the library and organising the system Marketing activities such as mailing potential new members

Actress

• Jul 1991 - Sep 1995

Performing and assistant stage management Performing and assistant stage management

Telephone Marketer

• May 1994 - Jun 1994

Sales and Marketing Assistant

• Dec 1993 - Apr 1994

Tele-researcher/Telemarketer

• Jan 1992 - Oct 1993

Actress/Assistant Stage

• Jun 1992 - Sep 1992

Actress/ Assistant Stage Manager National Tour

• Jan 1992 - Apr 1992