Experience

Workhorse

• Business Supplies & Equipment

• Operations Director

  • Jun 2018 - Present

  Lead the company's operational and financial performance and stakeholder management. • Collaborate with the Managing Director on strategy and business direction, as part of the board of directors • Designed and implemented the structure, processes, team and customer relations, which enabled the business to significantly increase it's valuation, secured funding by demonstrating scalability. • Founded the extensions arm of the business • Manage client/stakeholder relations and agreed budgets ensuring profit projections were hit. • Implemented the company’s CRM and management reporting suite which enhanced performance visibility allowing the company to reduce costs and increase profitability • Lead the development and implementation of the product roadmap • Manage multiple teams (Support, Onboarding, Technical and Product) • Managed the delivery and support teams and ensured time per client was cost-efficient. • Drove delivery process performance and ensured we maintained high level of support to clients • Weighed priorities of current clients vs. future business needs • Continually improved platform functionality to deliver customers maximum value Show less



Aderant

• United States
• Software Development
• 500 - 600 Employee

• Business Consultant

  • Jun 2016 - Nov 2017

  • Provide business consultancy and pre-implementation services • Partner with clients to ensure they maximise their ROI on Aderant systems and software • Drive successful implementations that exceed customer expectations • Analyse and propose efficient solutions for diverse client requirements in large, complex business areas • Assess and manage risk, prepare functional specs and develop detailed test plans • Manage all related documentation and communicate all relevant information clearly across teams • Build lasting relationships with clients and deliver outstanding service Show less



Allsaved Ltd.

• United Kingdom
• Retail Office Equipment
• 1 - 100 Employee

• Business and Data Consultant

  • Dec 2013 - Jun 2016

  • Streamlined and automated the firm’s processes to handle the increase in transaction volumes from < 100/month to 600/month • Designed a new process for job scheduling using Qlikview, SQL and Google Maps • Set up templates for KPIs and Management data on work performed and forecasted • Planned, designed and implemented a mobile app capable of carrying out transactions in half the time (reduced related office admin by 50%) • Reduced the amount of time required for a back office employee from full time to 1 day/month Show less



RSM UK

• United Kingdom
• Accounting
• 700 & Above Employee

• Paso Project Manager

  • Nov 2008 - Dec 2010

  • Analysed and balanced the needs of all shareholders and business units, including Finance and IT, to deliver a new system capable of satisfying business objectives and meeting a range of specifications• Migrated the company’s management system to a new SQL Server-based system with a new interface • Rolled out the new system to 2,000 employees and created computer-based training• Facilitated change by communicating clearly with all employees, including technical and non-technical staff• Managed all aspects of the project using MS Projects and Prince2, performed functional and performance testing using Visual Studio, mapped all data, maintained documentation, and ensured that all software requirements were met. Show less

• Practice Management Software and Intranet Team Manager

  • Sep 2005 - Nov 2008

  • Lead the intranet team as well as the Practice Management team• Led the intranet team and managed its 6000-page intranet, based on the Immediacy CMS• Analysed process issues related to CMS slowdowns and guided a team of developers to automate and improve processes• Transformed the company intranet into a tool for easy retrieval of the most accurate up-to-date information, with no duplication • Reduced time-to-answer user queries, thus improving service to end-users • Minimised risk for the firm, by eliminating potential legal implications arising from delivering incorrect information. Show less

• Practice Management Software Manager

  • Apr 2005 - Aug 2005

  • Managed the company’s financial software (Practice Management), continually finding ways to improve system performance and cross-departmental efficiency• In charge of the team producing all the Management Information Reports for the firm's partners and Management team• Successfully implemented a systems fix that allowed the company to run a separate LLP (a change required by law) without compromising the structure or quality of its data

• Practice Management Software Analyst

  • Sep 2003 - Mar 2005

  • Evaluated and streamlined team processes• Automated management reporting to reduce time from 2 days/months to 30 minutes• Provided support Practice Management System users• Analysed and mapped data to enable partners and directors to get visibility of the firm's monthly performance and profitability• Continuously developed complex SQL queries and ran them on UNIX server

• Software Developer

  • Mar 2003 - Aug 2003

  • Developed intranet reports using ASP


BDO Stoy Hayward
• United Kingdom
• Accounting
• 1 - 100 Employee
• Support Analyst

  • Mar 2002 - Mar 2003

Veriton Limited
• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee
• Data Analyst

  • Sep 1999 - Sep 2000