Director of Human Resources

• Oct 2023 - Present

Benefits Manager

• Jun 2022 - Oct 2023

HR Advisor - Classification and Compensation

• Nov 2021 - Jun 2022

Administrative Manager

• May 2020 - Nov 2021

ADMINISTRATIVE MANAGER-PERSONNEL SERVICES May 2020-November 2021 Provide leadership for the University Libraries personnel services to recruit, train, support, and retain a highly engaged and skilled workforce. • Provide leadership and direction for planning the allocation of personnel resources in collaboration with the Dean of the Libraries and the Director of Library Budgets and Finance. • Work closely with the Associate University Librarians and Department Heads/Directors to… Show more ADMINISTRATIVE MANAGER-PERSONNEL SERVICES May 2020-November 2021 Provide leadership for the University Libraries personnel services to recruit, train, support, and retain a highly engaged and skilled workforce. • Provide leadership and direction for planning the allocation of personnel resources in collaboration with the Dean of the Libraries and the Director of Library Budgets and Finance. • Work closely with the Associate University Librarians and Department Heads/Directors to facilitate departmental staffing needs and supports the collaborative development of hiring processes. • Provide hiring, open position, student wage budget reports and assessments. • Create and submit Hiring Review Committee Request. • Liaison with the Human Resources Business Partner. • Contribute to Libraries-wide strategic planning, personnel resource management, policies, and assessment. • Work closely with other University offices and leaders to ensure the Libraries’ personnel services and functions are in alignment with University policies, operations, initiatives, and strategic directions. • Supervise staff in time sheets, policy and procedure documentation, and other human resource tasks within the libraries. Show less ADMINISTRATIVE MANAGER-PERSONNEL SERVICES May 2020-November 2021 Provide leadership for the University Libraries personnel services to recruit, train, support, and retain a highly engaged and skilled workforce. • Provide leadership and direction for planning the allocation of personnel resources in collaboration with the Dean of the Libraries and the Director of Library Budgets and Finance. • Work closely with the Associate University Librarians and Department Heads/Directors to… Show more ADMINISTRATIVE MANAGER-PERSONNEL SERVICES May 2020-November 2021 Provide leadership for the University Libraries personnel services to recruit, train, support, and retain a highly engaged and skilled workforce. • Provide leadership and direction for planning the allocation of personnel resources in collaboration with the Dean of the Libraries and the Director of Library Budgets and Finance. • Work closely with the Associate University Librarians and Department Heads/Directors to facilitate departmental staffing needs and supports the collaborative development of hiring processes. • Provide hiring, open position, student wage budget reports and assessments. • Create and submit Hiring Review Committee Request. • Liaison with the Human Resources Business Partner. • Contribute to Libraries-wide strategic planning, personnel resource management, policies, and assessment. • Work closely with other University offices and leaders to ensure the Libraries’ personnel services and functions are in alignment with University policies, operations, initiatives, and strategic directions. • Supervise staff in time sheets, policy and procedure documentation, and other human resource tasks within the libraries. Show less

Human Resources Representative

• Dec 2015 - Apr 2020

HUMAN RESOURCES REPRESENTATIVE October 2016-April 2020 Promoted to Human Resources Representative in October 2016. This role includes all modalities of HR Liaison as well as the additional responsibilities below: • Support HR Business Partner with employee relations issues and concerns • Help to create new Organization Chart and seating chart as we expanded positions and space • Create a Policy Handbook and work with Office of Employee Services on employee rewards and… Show more HUMAN RESOURCES REPRESENTATIVE October 2016-April 2020 Promoted to Human Resources Representative in October 2016. This role includes all modalities of HR Liaison as well as the additional responsibilities below: • Support HR Business Partner with employee relations issues and concerns • Help to create new Organization Chart and seating chart as we expanded positions and space • Create a Policy Handbook and work with Office of Employee Services on employee rewards and recognition SENIOR ADMINISTRATIVE ASSOCIATE/HR LIAISON December 2015-October 2016 • Provide staff support for benefits, trainings, audits, and supply purchases • Provide AV and desktop support such as reimaging computers and setting up new hire work stations • Maintain inventory of all hardware and equipment • Maintain staff lists, phone lists, and seating charts • Time reporting and leave and absence support • Onboarding and off boarding full time staff and contractors including relocation, badge access, orientation, HR documentation, and requesting and removing of system and network access • Recruiting efforts including maintaining relationship with recruiting vendors, review resumes and candidates, coordinate interviews, analyze current market compensation in market for salary recommendations • Position management including job reclassifications and new positions, maintaining job description library, position approval and posting paperwork, maintain current position lists, and position approvals and submissions for fiscal year budgeting Show less HUMAN RESOURCES REPRESENTATIVE October 2016-April 2020 Promoted to Human Resources Representative in October 2016. This role includes all modalities of HR Liaison as well as the additional responsibilities below: • Support HR Business Partner with employee relations issues and concerns • Help to create new Organization Chart and seating chart as we expanded positions and space • Create a Policy Handbook and work with Office of Employee Services on employee rewards and… Show more HUMAN RESOURCES REPRESENTATIVE October 2016-April 2020 Promoted to Human Resources Representative in October 2016. This role includes all modalities of HR Liaison as well as the additional responsibilities below: • Support HR Business Partner with employee relations issues and concerns • Help to create new Organization Chart and seating chart as we expanded positions and space • Create a Policy Handbook and work with Office of Employee Services on employee rewards and recognition SENIOR ADMINISTRATIVE ASSOCIATE/HR LIAISON December 2015-October 2016 • Provide staff support for benefits, trainings, audits, and supply purchases • Provide AV and desktop support such as reimaging computers and setting up new hire work stations • Maintain inventory of all hardware and equipment • Maintain staff lists, phone lists, and seating charts • Time reporting and leave and absence support • Onboarding and off boarding full time staff and contractors including relocation, badge access, orientation, HR documentation, and requesting and removing of system and network access • Recruiting efforts including maintaining relationship with recruiting vendors, review resumes and candidates, coordinate interviews, analyze current market compensation in market for salary recommendations • Position management including job reclassifications and new positions, maintaining job description library, position approval and posting paperwork, maintain current position lists, and position approvals and submissions for fiscal year budgeting Show less

Staffing Coordinator

• Oct 2015 - Nov 2015

STAFFING COORDINATOR • Fill urgent job needs and job screenings via cold calling, email blasts, and job postings on various websites for therapy needs for parent company, Genesis Healthcare. STAFFING COORDINATOR • Fill urgent job needs and job screenings via cold calling, email blasts, and job postings on various websites for therapy needs for parent company, Genesis Healthcare.

Customer Service Advocate

• Oct 2014 - Oct 2015

HEALTH ADVISOR October 2014-October 2015 • Exceptional customer service; ability to go above and beyond to make sure customer is satisfied • Inbound and outbound phone work, heavy call center experience. • Help policyholders understand how their insurance coverage would pay. • Commitment champion • Peer Pride Committee HEALTH ADVISOR October 2014-October 2015 • Exceptional customer service; ability to go above and beyond to make sure customer is satisfied • Inbound and outbound phone work, heavy call center experience. • Help policyholders understand how their insurance coverage would pay. • Commitment champion • Peer Pride Committee

HRIS

• Jul 2014 - Oct 2014

HR INFORMATION SYSTEMS SUPPORT July 2014-October 2014 • Inbound and outbound phone work, email communication and follow-up • Hiring and process procedure assistance • Password and system resets and troubleshooting HR INFORMATION SYSTEMS SUPPORT July 2014-October 2014 • Inbound and outbound phone work, email communication and follow-up • Hiring and process procedure assistance • Password and system resets and troubleshooting

Senior Logistics Coordinator

• Jul 2011 - May 2014

Professional Recognition: Logistics coordinator of the month: November 2011, December 2011, February 2012, March 2012, May 2012, June 2012, October 2012, June 2013, October 2013, November 2013, and April 2014 Logistics coordinator of the year: 2011 SENIOR LOGISTICS COORDINATOR February 2012-May 2014 • In February 2012, I was promoted to Senior Logistics Coordinator which includes all modalities of Logistic Coordinator as well as the additional responsibilities below. • Provide… Show more Professional Recognition: Logistics coordinator of the month: November 2011, December 2011, February 2012, March 2012, May 2012, June 2012, October 2012, June 2013, October 2013, November 2013, and April 2014 Logistics coordinator of the year: 2011 SENIOR LOGISTICS COORDINATOR February 2012-May 2014 • In February 2012, I was promoted to Senior Logistics Coordinator which includes all modalities of Logistic Coordinator as well as the additional responsibilities below. • Provide training for new logistics coordinators • Work as interim logistics director while the director is out of the office • Manage and reconcile corporate travel credit cards • Participate in the composition of new applications for use in our business • Book flights, hotels, and rental cars for working providers • Analyze member forms to create appropriate schedules for provider assessments • Create schedules and directions for providers LOGISTICS COORDINATOR July 2011-February 2012 • Work with printing locations such as FedEx, Staples, and UPS to ensure providers receive materials needed for the day • Work with UPS and FedEx for shipment • Provide daily assistance for all working providers • Manage and maintain eighty providers daily as well as travel needs • Work directly with recruiting, scheduling, and quality assurance to ensure assessments can be completed accurately • Answer member questions and complaints Show less Professional Recognition: Logistics coordinator of the month: November 2011, December 2011, February 2012, March 2012, May 2012, June 2012, October 2012, June 2013, October 2013, November 2013, and April 2014 Logistics coordinator of the year: 2011 SENIOR LOGISTICS COORDINATOR February 2012-May 2014 • In February 2012, I was promoted to Senior Logistics Coordinator which includes all modalities of Logistic Coordinator as well as the additional responsibilities below. • Provide… Show more Professional Recognition: Logistics coordinator of the month: November 2011, December 2011, February 2012, March 2012, May 2012, June 2012, October 2012, June 2013, October 2013, November 2013, and April 2014 Logistics coordinator of the year: 2011 SENIOR LOGISTICS COORDINATOR February 2012-May 2014 • In February 2012, I was promoted to Senior Logistics Coordinator which includes all modalities of Logistic Coordinator as well as the additional responsibilities below. • Provide training for new logistics coordinators • Work as interim logistics director while the director is out of the office • Manage and reconcile corporate travel credit cards • Participate in the composition of new applications for use in our business • Book flights, hotels, and rental cars for working providers • Analyze member forms to create appropriate schedules for provider assessments • Create schedules and directions for providers LOGISTICS COORDINATOR July 2011-February 2012 • Work with printing locations such as FedEx, Staples, and UPS to ensure providers receive materials needed for the day • Work with UPS and FedEx for shipment • Provide daily assistance for all working providers • Manage and maintain eighty providers daily as well as travel needs • Work directly with recruiting, scheduling, and quality assurance to ensure assessments can be completed accurately • Answer member questions and complaints Show less

Case Manager

• Apr 2011 - Jul 2011

INSPHERE CASE MANAGER April 2011-July 2011 • Assist individual agents with life insurance applications • Troubleshoot and research process for life insurance applications • Get life policies placed as quickly as possible so the company and agent can reap the benefits • Answer phone calls and emails from agents pertaining to life insurance applications • Manage 400-500 life insurance applications INSPHERE CASE MANAGER April 2011-July 2011 • Assist individual agents with life insurance applications • Troubleshoot and research process for life insurance applications • Get life policies placed as quickly as possible so the company and agent can reap the benefits • Answer phone calls and emails from agents pertaining to life insurance applications • Manage 400-500 life insurance applications

Retention Specialist

• Feb 2008 - Apr 2011

RETENTION SPECIALIST July 2009-April 2011 Professional Recognition: Top Saver-September 2009, October 2009, November 2009, December 2009, February 2010, March 2010, and June 2010 Top Quarterly Saver-Third and Fourth Quarter 2009 and First Quarter 2010 • Exceptional customer service; ability to go above and beyond to make sure customer is satisfied • Extensive knowledge of company and products to retain, reinstate and maintain policyholders for the company including quoting… Show more RETENTION SPECIALIST July 2009-April 2011 Professional Recognition: Top Saver-September 2009, October 2009, November 2009, December 2009, February 2010, March 2010, and June 2010 Top Quarterly Saver-Third and Fourth Quarter 2009 and First Quarter 2010 • Exceptional customer service; ability to go above and beyond to make sure customer is satisfied • Extensive knowledge of company and products to retain, reinstate and maintain policyholders for the company including quoting new products and services to customers. • Responsible for special tasks and duties distributed by the company such as Remediation, Issued Certificates (2010) and Florida Cancellation Exam Projects. CLAIMS CUSTOMER SERVICE July 2008-July 2009 Professional Recognition: Claims Customer Service Representative of the Month-March 2009 and May 2009 • In depth understanding of individual insurance policies. Verified benefits for medical providers. Helped policyholders understand how their insurance coverage would pay. Provided claim status to both insured members and providers. CUSTOMER CARE February 2008-July 2008 • Inbound and outbound phone work, heavy call center experience. Assisted customer with premium related issues. Explained benefits and provided quotes to modify or upgrade policies. Customer complaint escalation and resolution Show less RETENTION SPECIALIST July 2009-April 2011 Professional Recognition: Top Saver-September 2009, October 2009, November 2009, December 2009, February 2010, March 2010, and June 2010 Top Quarterly Saver-Third and Fourth Quarter 2009 and First Quarter 2010 • Exceptional customer service; ability to go above and beyond to make sure customer is satisfied • Extensive knowledge of company and products to retain, reinstate and maintain policyholders for the company including quoting… Show more RETENTION SPECIALIST July 2009-April 2011 Professional Recognition: Top Saver-September 2009, October 2009, November 2009, December 2009, February 2010, March 2010, and June 2010 Top Quarterly Saver-Third and Fourth Quarter 2009 and First Quarter 2010 • Exceptional customer service; ability to go above and beyond to make sure customer is satisfied • Extensive knowledge of company and products to retain, reinstate and maintain policyholders for the company including quoting new products and services to customers. • Responsible for special tasks and duties distributed by the company such as Remediation, Issued Certificates (2010) and Florida Cancellation Exam Projects. CLAIMS CUSTOMER SERVICE July 2008-July 2009 Professional Recognition: Claims Customer Service Representative of the Month-March 2009 and May 2009 • In depth understanding of individual insurance policies. Verified benefits for medical providers. Helped policyholders understand how their insurance coverage would pay. Provided claim status to both insured members and providers. CUSTOMER CARE February 2008-July 2008 • Inbound and outbound phone work, heavy call center experience. Assisted customer with premium related issues. Explained benefits and provided quotes to modify or upgrade policies. Customer complaint escalation and resolution Show less