Member - OnCon Senior Council

• Jan 2022 - Present

The OnCon Senior Council is an exclusive group of top executives across 10 categories (CMO, CHRO, General Counsel, CTO/CIO, COO, CFO, CISO, L&D, Talent Acquisition, Data & Analytics). The group meets virtually (each category meets in a separate breakout space) once per month to discuss latest challenges, trends, and to benchmark. If interested, you can request membership details here: https://www.onconferences.com/council bnb The OnCon Senior Council is an exclusive group of top executives across 10 categories (CMO, CHRO, General Counsel, CTO/CIO, COO, CFO, CISO, L&D, Talent Acquisition, Data & Analytics). The group meets virtually (each category meets in a separate breakout space) once per month to discuss latest challenges, trends, and to benchmark. If interested, you can request membership details here: https://www.onconferences.com/council bnb

Director of People Operations

• Feb 2022 - Present

Talent and People Leader, Overseeing Talent, People Ops, Employee Engagement, and more.

Experience and Retention Manager

• Jan 2021 - Feb 2022

• Work and lead the company's people attraction and operations team with excellence; monitor training of team • Talent recruitment; grew team from 40 to 175+ internal employees in first year • Retention: lead team of 10 Experience Specialists in an effort to retain over 1200 contractors • Assess current systems and create new processes around internal recruiting, training, onboarding and retention • Create a culture of fun and celebrate and champion the team well • Oversee overall team member care; ensure employee satisfaction and engagement • Build relationships with community for networking • Meet regularly one-on-one with the Leadership regarding hiring needs and workforce planning • Implemented and trained all staff on performance management software and rolled out (Jan 2022) • Implemented and trained all hiring managers on the company's first ATS system • Developed and maintained employer branding, talent attraction and employee retention efforts • Oversees Team of 20 Support Specialists, 10 Experience Specialists, 2 Talent Partners and an Office Manager • Plans and executes all internal, contractor, and client gifting and company events

Store Recruiter

• Oct 2020 - Dec 2020

Recruitment & Retention Manager

• Jun 2019 - Aug 2020

• Developed, executed, and drove full life-cycle recruitment strategies and policies to source, evaluate, and select qualified talent Assisted with organizational efforts to maintain and improve company culture; Implemented automated exit interview and rolling employee engagement survey process to continue to improve the process. Developed a broad variety of projects designed to improve operational effectiveness, employee engagement and/or Human Resources services • Developed strategies and programs that attracted top candidates, provided a 98% retention rate, promoted both individual and team growth, and cultivated a diverse workforce in support of company objectives. • Developed and executed end-to-end recruitment process including candidate sourcing, screening, interviewing, negotiation, offering, and reference check.Reduced Time-to-fill by 65% resulting in an under-30day hiring process. • Developed and maintained effective high trust working relationships with executive hiring managers and executives • Worked collaboratively with hiring managers and senior HR people to define the company’s search strategy • Interviewed all external and internal top Level Management, Corporate and Executive candidates prior to presenting them to the Hiring • ManagerInterviewed all external and internal top Level Management, Corporate and Executive candidates prior to presenting them to the Hiring

Store Operations Recruiter - Lead

• Sep 2018 - Jun 2019

● Championed key recruiting initiatives (diversity, mobility, etc.) and develop and execute strategies which support these initiatives and goals ● Partnered with the business to develop and drive innovative sourcing methods and strategies ● Leveraged recruiting resources including online tools, networking, and social channels to help identify and source qualified candidates and get them excited about our agency ● Led hiring, performance management, and career development for a recruiting team of smart, highly ambitious employees in a variety of recruiting and recruiting support roles ● Worked collaboratively with hiring managers and senior HR people to define the company’s search strategy

Regional Program Director

• Dec 2014 - Sep 2018

• Provided daily operational and service feedback to multiple departments for the region, including Account Services, Placement, Sales, Recruitment, Training, and Overseas Recruitment Offices. Assured uncompromising compliance with all State Department program rules for over 600 active Host Families and 600 Au Pairs Managed and resolved all legal, human resources, health, and safety concerns for program participants within the region through the use of• CRM program (Salesforce/Salesforce Lightning)• Forecasted demand for additional contractor support within the region, recruit, onboard, and train all contract positions to ensure compliance and excellence of service• Conducted investigations and fact-finding on placement issues, including gathering and analyzing evidence• Retained Clients at a 93% rate, 18% over company average Owned and drove individual projects and activities focused on reducing placement issues whilst developing a culture of increasing line management empowerment

Consultant

• May 2014 - Feb 2015

Regional Operations Manager

• Aug 2000 - Dec 2014

• Developed and Facilitated training classes for all area Management on store Operations to effectively onboard all new hires and newly promoted managers and conducted assessments for ongoing training needs; Kept in-depth notes pertaining to interactions with all trainees to monitor progress• Analyzed weekly reports showing a three-month projection of revenue for the region of 14 stores for growth opportunities• Liaised with Regional Manager, Senior Store Manager and local store managers to aces individual training needs• Handled escalated customer service issues quickly and efficiently to regain trust and retain customers for 14 stores• Developed highly effective relationships with store staffs and earned reputation as an empathetic and knowledgeable trainer Conducting investigations and fact-finding on placement issues, including gathering and analyzing evidence• Coordinated and Staffed all local bridal shows to secure leads for future business and monitored leads for conversion

Retail Store Manager

• Sep 2000 - Aug 2010

Chapter Consultant

• Sep 2001 - May 2004