Sarah Brett

Global Finance Customer Manager at Phorest Salon Software
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Contact Information
us****@****om
(386) 825-5501
Location
IE

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Credentials

  • Leadership and Management
    UCD Professional Academy
    Jan, 2023
    - Nov, 2024
  • Digital Body Language
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Make the Move from Individual Contributor to Manager
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Managing Stress for Positive Change
    LinkedIn
    Apr, 2020
    - Nov, 2024
  • Working with Upset Customers
    LinkedIn
    Jan, 2019
    - Nov, 2024
  • Customer Service: Winning Back a Lost Customer
    LinkedIn
    Dec, 2018
    - Nov, 2024
  • Employee GDPR Awareness Training
    FORMAT DATA Peggy Synnøve Nilsen
    May, 2018
    - Nov, 2024
  • 120 hour TEFL Certificate
    International TEFL Academy
    Jun, 2016
    - Nov, 2024
  • CCNA Exploration: Network Fundamentals
    Cisco
    Apr, 2014
    - Nov, 2024
  • Level 1 Volleyball Coaching Award Course
    Volleyball Association of Ireland

Experience

  • Phorest Salon Software
    • Ireland
    • Software Development
    • 200 - 300 Employee
    • Global Finance Customer Manager
      • Jan 2021 - Present

      Manager of the Finance Customer Team in our UK, IRE, UAE, US, CAN, DACH regions. Responsible for the delivery of our Customer Service strategy including best in class customer service, automation of internal process and improving the efficiency of the Finance team as a whole as we scale. By managing the Team I help ensure that client queries, internal system automations, and revenue targets are met. I help deliver efficiencies across the company for finance related matters, including overseeing invoicing and billing on a global scale for over 9,000 clients, with the plan to scale to 15,000 by 2023.

Education

  • University College Dublin
    Professional Diploma, Leadership and Management
    2022 - 2023
  • Technological University Dublin
    Bachelor of Science - BS, Information Technology with Business
    2013 - 2016
  • Ballyfermot College of Further Education
    Professional Certificate, Digital Marketing
    2017 - 2017
  • Colaiste Bríde
    Leaving Certificate
    2007 - 2013

Community

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