Experience

Nungwi Dreams by Mantis
• Tanzania
• Hospitality
• 1 - 100 Employee
• Reservations Manager

  • Nov 2022 - Present


MERCURE HOTEL Midrand

• RESERVATIONIST

  • Apr 2010 - Present

  Yield Management Distribute Customer Request Rate Optimizing Guest, Company and Agent Profiles Revenue Management Pro forma Invoices and Quotations Taking care of monthly statistical reports Process all vouchers, Payments and Charges Group and individual reservations and Confirmations Controlling OTA reservations (eg. booking.com) Recovers monies due (in-house ) Conference reservations Knows the type of rooms available as well as their location and layout Tracks future room availabilities on the basis of reservations. Knows the selling status, rates, and benefits of all packages plans. Knows the credit policy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing. Determines room rates based on the selling tactics of the hotel. Prepares letters of confirmation. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the hotel's policy on guaranteed reservations and no-shows. To be aware of all front office procedures and assist with reception duties when required. Open and close the availability as and when required of hotel in the hotel website and some of the OTA Channels. Site Inspection. Show less


Mercure Hotel Midrand
• Reservationist

  • Mar 2003 - Apr 2023