Experience

Faithway Alliance, LLC

• United States
• Wholesale
• 1 - 100 Employee

• Category Manager

  • Feb 2023 - Present

• Home and Sporting Goods Category Lead

  • Jun 2022 - Feb 2023

  Establish and maintain growth for over 100 assigned Home & Sporting Goods (HSG) suppliers.Responsible for overseeing program and procurement activities for Home & Sporting Goods Suppliers including gifts, toys, and apparel. Successfully communicate and execute the strategy for product lines.Ensure appropriate margins are achieved and maintained on all products by PowerBi and Vanguard.Ensure proper inventory levels are maintained in order to meet customer demand.Ensure the timing of market offerings will achieve projected goals, and concentrate on buying products from assigned suppliers.Take and engage in incoming and outgoing communications with focused frontline customer interface through CRM tracking- tickets, calls, emails, etc. Leverage computerized systems and spreadsheets to measure and analyze efficiencies. Collaborate with specialists and support staff on the HSG team.Work with marketing to create sales flyers, email blasts, and customer communications.Trade show support- inviting vendors, setting the show up, taking it down, and introducing customers to suppliers.Created a Virtual Library for our Outside Sales staff to help boost sales. Adapt to a changing customer and company environment in a positive and professional manner.

• Human Resources Team Member

  • Nov 2021 - Jun 2022

• Customer Service Representative

  • Feb 2020 - Jun 2022

  Answered incoming customer calls regarding billing, product knowledge, and general client concerns.Collaborated with team members and management to stay updated on new products, services, and policies.Navigated internal systems to research item availability, inventory, and updated product information.Updated the company database by documenting customer interactions, updates to products, vendors, and customers on Zendesk Knowledge Base.Collaborated with marketing, procurement, and outside sales to support customer needs.Engaged with clients in a friendly and professional manner while actively listening to their concerns.Offered support and solutions to customers in accordance with the company’s customer service policies.Organized workspace to support multitasking and follow-ups.



Tractor Supply Company

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • May 2017 - Feb 2020

  Provided leadership and direction to a twenty-person store team. Ensured a positive customer shopping experience. Performed operational activities throughout the store while giving appropriate direction to the store Team Members. Merchandised pop-up areas for clothing, decorations, and accessories. Lead the freight team, responsible for putting freight out on time and correctly. Promoted Tractor's loyalty program and averaged 45 new sign-ups a week. Provided leadership and direction to a twenty-person store team. Ensured a positive customer shopping experience. Performed operational activities throughout the store while giving appropriate direction to the store Team Members. Merchandised pop-up areas for clothing, decorations, and accessories. Lead the freight team, responsible for putting freight out on time and correctly. Promoted Tractor's loyalty program and averaged 45 new sign-ups a week.