Experience

MNT Limited

• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Operations Manager

  • Aug 2021 - Present

  MNT, an outsourced call centre for clients in the natural health industry

• Human Resources Manager

  • Mar 2020 - Present



Recart Ltd

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Commercial Director

  • Oct 2019 - Mar 2020

  Recart collaborates with businesses in the provision of bespoke strategies – from initial tenders and PPQs through to job advert subscriptions and group-wide branding solutions.I oversee the commercial management, operational quality, and organisational processes for existing and new clients.What’s the impact on your business and supply chain when tenders break down or fail to be completed? How much are longstanding, repetitive and unsuccessful job adverts costing your business? Too many business decisions are being dictated by outdated/historical activity, data, and soulless checklists, keywords and algorithms. Recart – a Chamber of Commerce Excellence in Customer Service Award winner – introduces businesses to a collaborative and purpose-driven approach that harnesses company values, achievements and motivations within a consultative, growth mindset, as opposed to a battle for control that yields no winners. We consult with CEOs, Directors, department heads, HR directors and managers, and internal recruitment and talent teams. We offer a bespoke quality-based, cost-effective and time-sensitive approach to resourcing, tenders, and job advertising strategies.

• Commercial Manager

  • Aug 2018 - Sep 2019

• Operations Manager

  • Aug 2015 - Aug 2018

  Responsible for Recart’s Quality Management System and the following processes and requirements:Determining, negotiating and agreeing in-house quality procedures, standards and/or specificationsAssessing customer requirements and ensuring that these are metSetting customer service standardsSpecifying quality requirements with suppliersInvestigating and setting standards for quality/health and safetyWorking with staff to establish procedures, standards, systems and proceduresWriting management/ reports and customers’ chartersDetermining training needsActing as a catalyst for change and improvement in performance/qualityRecording, analysing and distributing statistical informationResponsible for the day to day running of Red and White Cloud Photography :Monitoring performance Ensuring the smooth day to day running of the Customer Service and Administration Department Building and developing relationships with external partners to increase sales and maximise exposure of Red Cloud PhotographyEstablishing relationships with key Customers to ensure expectations are met in a timely and accurate mannerMonitoring measuring and reporting on performance into Senior Management TeamsDeveloping internal processes to improve performance and customer service.



Tennants UK

• United Kingdom
• Manufacturing
• 1 - 100 Employee

• Customer Service Manager

  • Aug 2014 - May 2015

  Responsible for the day to day management of the Customer Service Team Key responsibilities of the role include: Overseeing the processing of all Sales Orders, Purchase Order and Quotations. Building and developing customer service and customer sales teams equipped to manage an increasingly changing market. Recruitment, induction and development of all staff. Developing internal processes to improve performance and customer service. Delegating and monitoring workloads of all staff and resolving poor performance issues. Establishing key relationships with customers and suppliers Supporting the Field Sales Team with Admin and Planning Responsible for all aspects of staff training, motivation, mentoring and customer care.



Librex Educational Ltd

• Nottingham, United Kingdom

• General Manager

  • Oct 2013 - Aug 2014

  Responsible for the day to day management of Librex Education Ltd who are an established general office, library, school and educational supplier to offices, libraries, schools government office and the NHS. . Key responsibilities of the role include: Ensuring the smooth day to day running of all areas of the business which include manufacturing, warehousing and production. Building and developing customer service and customer sales teams equipped to manage an increasingly changing market. Responsible for the management of all Purchasing and Stock Control across all areas of the business. Monitoring measuring and reporting on financial achievements and productivity. Recruitment, induction and development of all staff. Development of a staff handbook and supporting HR documents. Developing internal processes to improve performance and customer service. Delegating and monitoring workloads of all staff and resolving poor performance issues. Establishing key relationships with institutions and suppliers. Responsible for all aspects of staff training, motivation, mentoring and customer care. Managing all business expenditure within agreed budgets. Monitoring measuring and reporting on operational issues, opportunities and development plans and achievements within agreed formats and timescales. Overseeing the maintenance and management of the buildings.



Mark Group

• Office Manager (Temporary Role)

  • Sep 2013 - Oct 2013

  Responsible for a team of project co ordinators to ensure Solid Wall Insulation projects are successfully delivered Responsible for a team of project co ordinators to ensure Solid Wall Insulation projects are successfully delivered



Radcliffe Learning

• Operations Director

  • 2008 - 2013

  • Designed and developed new commercial product, e-learning CPD programme, from concept through to product launch. • Created, developed and launched CPD revalidation product. sold to locum agencies • Implemented operational enhancements and embedded commercial, customer-focused approach to business processes and activities, • Recruited Business Development Manager to enhance revenue opportunities across NHS trusts, exceeded targets set and increased revenue targets• Implemented marketing strategies that incorporated national and local direction at Radcliffe Learning. Led the rebranding of Developmedica to Radcliffe Learning.



Stirling Group

• Supply Chain Operations/ Merchandise Manager

  • Oct 2007 - May 2008

  • Appointed to this position to realign issues with late deliveries for key retail high street customers. Improved the Critical Path Management structure and introduced automated system which reduced late deliveries from 30%+ to 15% within a 6-month period. • Worked with offshore factories in China, India and Pakistan, Supply Chain teams and Product Development teams. • Managed concept development costs and margins • Appointed to this position to realign issues with late deliveries for key retail high street customers. Improved the Critical Path Management structure and introduced automated system which reduced late deliveries from 30%+ to 15% within a 6-month period. • Worked with offshore factories in China, India and Pakistan, Supply Chain teams and Product Development teams. • Managed concept development costs and margins



e*thirteen Components

• United States
• Sporting Goods Manufacturing
• 1 - 100 Employee

• Centre Manager

  • 2000 - 2002