Experience

BidPal

• United States
• Software Development
• 1 - 100 Employee

• Product Support Specialist-Event Consultant-Regional/National Event Manager-Training

  • Nov 2013 - Present

  My overall objective and responsbility at BidPal involves guiding non-profit clients on how to leverage and strategically implement all our SaaS offerings to reach and exceed fundraising objectives and goals. Responsible for managing multiple client events simultaneously, delivering software expertise and data quality assurance, aligning with best practices. Problem solving and understanding client objectives, offering solution based feedback from event logisitcs to product navigation. Onsite Event Manager for national and regional BidPal markets, remaining client focused on all aspects from consultation to onsite execution, building, continuity and trust among discerning clients. Managing onsite event team, continoulsy troubleshooting and proactively positioned, maintaining poise and professionalism in a fast paced, high- pressure environment. Proficient and passionate in leading cohesive team strategy and setting the pace for team objectives to meet respective client iniatives. Responsible for training, sourcing and mentoring New England event management team. Guiding, mentoring and navigation of new product support team members with a multitude of client faced product scenerios. Providing guidance and diligence when translating software metrics and industry best practices to clients . Unbelievably passionate about meeting and exceeding client goals and expectations resulting in customer success and renewal. Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Marketing Coordinator, E-Sales and Retention (approx. 6 month contract)

  • Mar 2005 - Sep 2005

  Maintain regional pricing and product changes, launches on enterprise and regional website executing frequent offer changes for critical confidence in online customer initiatives. Support electronic-medium tactics (email, reactive advertising) in conjunction with marketing and sales initiatives. Direct report to Director of Marketing and Director of Customer Retention. Reporting and analysis of e-sales campaign metrics and ongoing web site sales performance. Communications with frontline employees on-line updates and assist with escalation policy and customer resolutions for customer retention objectives. Management and development of e-newsletter, “Connected Living”, including distribution strategy and results tracking. Show less



APEX TELECOMMUNICATIONS SERVICES, INC.

• United States
• Telecommunications
• 1 - 100 Employee

• Sales and Marketing Coordinator

  • 2002 - 2005

  "Jack of all trades" in a very turmoil telecom market. Initially hired to implement sales, marketing and customer focused objectives, the "that is not my job" was never an option. This has defined my professional acheivement and foundation for my future employment. I want to say I am a sleeve roller. I adapt and align, a team player but without comprimise. Multiple years planning and executing a very cumbersome and large industry event, Supercomm.http://www.lightreading.com/carrier-sdn/sdn-architectures/why-were-not-bringing-back-supercomm-/a/d-id/707451. Initially responsible for assisting Director of Marketing in trade shows, key industry publication advertising, PR and positioning, competitive research, training sales team based on tradeshow marketing plan initiatives. Prided on quick apdatation among executive team realigment, switiching from a manufacturing environment to a service based industry and the understanding of key corporate initiatives on overall corporate objectives. Show less



Brown Chemical, JLM Industries

• International Marketing Assistant

  • 1998 - 2000