Experience

Mesa Community College

• United States
• Higher Education
• 700 & Above Employee

• Student Services Director

  • Mar 2016 - Present

  • Provided leadership to over 25 professionals that guide students in the areas of Academic Advising, Career Services, and new student enrollment support to a college that serves over 19,000 students per year. • Serve as a department representatives to campus committees including the Guided Pathways to Success Task Force, Camp Inspired Conference Planning Committee, District Academic Advising Council, District Career Services Council, and Foundations Action Team • Co-Chair the 2017 Maricopa Community College District Academic Advisement Conference • Lead department wide initiatives in online advising and new student admissions support • Coordinate employees implementing large events/projects such as job fairs, group advising, website design, employee training and classroom programming/presentations • Provide one on one and group coaching and performance evaluation, led department staff meetings and trainings, coordinated professional development for employees • Manage payroll, hiring, and staffing needs • Build relationships with transfer partners, community workforce development partners, and college department leadership Show less



Maricopa Community Colleges

• United States
• Higher Education
• 700 & Above Employee

• Student Services Director

  • Nov 2018 - Jun 2019



University of Phoenix

• United States
• Higher Education
• 700 & Above Employee

• Student Services Manager

  • Mar 2007 - Mar 2016

  • Provides strategic leadership, manages performance excellence, conducts knowledge transfer, and supervises 11 full-time Academic Advisors managing over 3,500 student files to ensure delivery of quality customer service while providing information on academic standing, pre-requisits, course and degree options, and student resources. • Designed and implemented curriculum for “The Phoenix Group” that assisted in professional development of over 12 academic advisors• Participated in university taskforces such as the Progression Indicator Governance Committee and the Workforce Management Subject Matter Expert Group and acted as a liaison between student services and various university departments• Trains advising staff while developing effective job aids in order to ensure implementation and understanding of new policies, new program roll outs, resources, and university initiatives while managing compliance requirements• Implements and develops strategic plans focusing on retention strategies for a diverse student population while monitoring success metrics• Serves as an expert of university policies and initiatives and trouble shoot any student escalations that arise through extensive research, attention to detail, and effective communication with students and staff• Conducts and evaluates performance through annual performance appraisals that measure success through professional competencies• Conducts interviews and hiring recommendations for new staff• Audit student records and analyzes data driven reports, in order to identify performance gaps to ensure quality control while providing recommendations for improvement• Acts as a liaison between staff members and multiple University departments including but not limited to Academic Affairs, Enrollment, Financial Services, and University Services Show less

• Adjunct Faculty

  • Mar 2009 - Jan 2016

  • Facilitates 22 entry level online courses (Gen/200 and Gen/201) with approximately 15 students each• Create an engaging classroom by providing thought provoking questions in course discussion, giving opportunities to apply learning to daily life and the work environment, and adding activities that allow students to implement their learning• Provide supportive feedback to students on course assignments by giving specific examples, recognizing strengths, and guiding students to resources to help them improve• Participate in online workshops and forums with other faculty members to increase knowledge and professional development Show less

• Academic Counselor

  • Jul 2006 - Mar 2007

  • Advised 600 students seeking associates degrees on degree requirements and college success practices• Built schedules, discussed resources, administered program changes, completed credit evaluations, advised on prerequisites, academic standing, and provided support towards educational goals• Worked collaboratively with various departments including Admissions, Finance, Academic Affairs, University Services, and various college representatives• Used over 8 computer programs including 3 student database programs, Microsoft Office including Excel, Word, Power Point, and One Note Show less



Arizona State University

• United States
• Higher Education
• 700 & Above Employee

• Management Intern

  • Aug 2005 - May 2006

  • Implemented Sun Devil 101: Welcome Week, Sun Devil 102 (three week programming advertisement initiative) and Family Weekend activities and promotion by collaborating with various campus departments • Spoke at several new student orientation sessions to promote events, activities, and resources offered by department • Conducted research of various college programs across the nation • Implemented Sun Devil 101: Welcome Week, Sun Devil 102 (three week programming advertisement initiative) and Family Weekend activities and promotion by collaborating with various campus departments • Spoke at several new student orientation sessions to promote events, activities, and resources offered by department • Conducted research of various college programs across the nation



Arizona State University Polytechnic Campus

• Mesa, AZ

• Graduate Assistant

  • Aug 2004 - May 2005

  • Coordinated Voices of Discovery (VOD) intergroup dialogue program by recruiting volunteer facilitators and student participants, conducting training, and facilitating student discussion on gender issues • Co-planned/implemented student leadership conference focused on service learning through active collaboration with various campus departments • Coordinated Voices of Discovery (VOD) intergroup dialogue program by recruiting volunteer facilitators and student participants, conducting training, and facilitating student discussion on gender issues • Co-planned/implemented student leadership conference focused on service learning through active collaboration with various campus departments