Sarah Atlouh
Knowledge Manager at VENTHONE- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
-
Français Native or bilingual proficiency
-
English Full professional proficiency
-
Nederlands Elementary proficiency
-
Langues germaniques Limited working proficiency
Topline Score
Bio
Credentials
-
ComColors® : se connaître pour développer son potentiel
Cefora/CevoraJan, 2018- Oct, 2024 -
Peoplemanagement : l’essence en deux jours
Cefora/CevoraJan, 2018- Oct, 2024 -
Le pouvoir de la communication non verbale
Cefora/CevoraDec, 2017- Oct, 2024 -
Masterclass: la gestion de projet de A à Z
Cefora/CevoraDec, 2017- Oct, 2024 -
HTML et CSS: Connaître les bases
CevoraJan, 2017- Oct, 2024 -
Prendre la parole en public
CevoraJan, 2017- Oct, 2024 -
3 Minutes pour sauver une vie
Croix-Rouge de BelgiqueJan, 2012- Oct, 2024
Experience
-
VENTHONE
-
Belgium
-
1 - 100 Employee
-
Knowledge Manager
-
Jul 2022 - Present
Knowledge Manager for GPSS project (team of 50 people). 🗨 GPSS provides technical support for call for tenders and proposals managed by the European Commission. Website: https://ec.europa.eu/info/funding-tenders/opportunities/portal/screen/home 🎯 Tasks: - Collaborate with all levels of support to uphold the vision, strategy, and mission of Knowledge in the project - Process modelling (BPM) for the project - Ensure the quality of shared information. - Encourage team members to proactively utilize Knowledge through incentives, workshops, and one-to-one training. - Collect information from different platforms into one central source of Knowledge - Follow ITIL Foundation guidelines. 🦺 Project management: *Ticketing tool* - Developed and implemented a Knowledge Management system within SMT, including a new taxonomy, a maintained Knowledge base, and comprehensive documentation. - Monitored Knowledge usage for continuous improvement. - Transition from SMT to Service Now: collaborate with stakeholders to test the platform and create accurate and understandable Knowledge adapted to the Service needs. - Define and provide trainings on Service Now usage to all collaborators. *Confluence*: restructuring Confluence to enhance platform utility: - Planning and managing restructuring activities with the team - Reorganization of content to ensure an intuitive user experience - Instore processes to optimize Knowledge creation/ usage. *Onboarding*: - Redefine Onboarding process steps to ensure smooth transition and easy integration into the scope of the project - Revision of Welcome pack to ensure Service information is knowledgeable and employees are easily socialized at project level. 📈 Analyze: - Achieve monthly KPIs - Analyze user feedback to improve Knowledge and processes - Collaborate with the team to meet their needs - Conduct periodic analyses of Knowledge usage to enhance efficiency Show less
-
-
-
-
Consultant Support Agent at European Commission
-
May 2021 - Jul 2022
- Provide technical support to external users and European Commission's employee, utilizing SMT and JIRA. - Set up call configurations, including testing and publication - Participate to UAT - Participate in meetings with the development team and Commission staff - Provide coaching sessions for Commission staff - Provide technical support to external users and European Commission's employee, utilizing SMT and JIRA. - Set up call configurations, including testing and publication - Participate to UAT - Participate in meetings with the development team and Commission staff - Provide coaching sessions for Commission staff
-
-
-
Hamilton Bright
-
Netherlands
-
Advertising Services
-
200 - 300 Employee
-
Sector Manager
-
Apr 2019 - Sep 2019
Sector Manager for Unilever Food Solutions - Namur and Luxembourg - Account management - Relationship with suppliers - Data analysis (Excel) and strategy development Sector Manager for Unilever Food Solutions - Namur and Luxembourg - Account management - Relationship with suppliers - Data analysis (Excel) and strategy development
-
-
-
Nature et Découvertes
-
France
-
Retail
-
200 - 300 Employee
-
Guide conseil
-
Nov 2018 - Jan 2019
Wellness seller. - Advising customers Wellness seller. - Advising customers
-
-
-
-
Account Manager
-
Sep 2018 - Oct 2018
Prospection for new customers in France (hardware products) - continuous learning on IT materials - cold calls - quotes and orders via SAP Prospection for new customers in France (hardware products) - continuous learning on IT materials - cold calls - quotes and orders via SAP
-
-
-
Sodexo Benefits and Rewards Services
-
France
-
Consumer Services
-
700 & Above Employee
-
Process & knowledge author
-
Oct 2017 - Dec 2017
Standardization of Salesforce processes for Customer Service department.*Develop a deep knowledge of Salesforce use within the team*Work with collaborators to identify issues and processes in place*Standardize, create and optimize team's processes*Report to the Knowledge Manager
-
-
Human resources assistant
-
Jul 2017 - Sep 2017
Training management:*Collaborate with external stakeholders to organize and facilitate training sessions*Demonstrate strong organizational skills by effectively scheduling sessions and coordinating annual planning*Analyze employee's feedback to improve quality trainingWelcome day for new comers:*Coordinate the arrival of new employees in accordance with the "90 first days" plan*Communicate with new employees before their first day to ensure a smooth onboarding processRecruitment:*CV screenings and interviews to identify the most qualified candidatesGraphic design (InDesign):*Create visuals for communications (emails and printed flyers)*Update of the Welcome Pack Show less
-
-
-
Compass Group
-
Investment Management
-
1 - 100 Employee
-
Commis de cuisine et serveur - job étudiant
-
Jul 2008 - Sep 2016
Job étudiant durant les périodes de vacances chez Nestlé, AG, Sonaca, GSK, Solvay, Google, Brussels Airline, Commission Européenne,... Job étudiant durant les périodes de vacances chez Nestlé, AG, Sonaca, GSK, Solvay, Google, Brussels Airline, Commission Européenne,...
-
-
-
Centre culturel de Pont-à-Celles
-
Belgium
-
1 - 100 Employee
-
Stagiaire
-
Oct 2015 - Dec 2015
- Crowdfunding management: conception, publication et suivi, création dossier presse, conception de capsule vidéo et spots radios,... - Event management: festival Django@Liberchies - Crowdfunding management: conception, publication et suivi, création dossier presse, conception de capsule vidéo et spots radios,... - Event management: festival Django@Liberchies
-
-
-
Charleking radio
-
Belgium
-
Broadcast Media Production and Distribution
-
1 - 100 Employee
-
Stagiaire
-
Jan 2015 - Mar 2015
Animatrice radio, rédaction d'articles WEB, gestion des réseaux sociaux, interviews à l'antenne et sur le terrain, montage sur Adobe audition,... Animatrice radio, rédaction d'articles WEB, gestion des réseaux sociaux, interviews à l'antenne et sur le terrain, montage sur Adobe audition,...
-
-
-
-
Reporter
-
Nov 2014 - Nov 2014
Pré-production, production et post-production d'un reportage sur les jeunes et la police. Pré-production, production et post-production d'un reportage sur les jeunes et la police.
-
-
-
-
Stagiaire
-
Apr 2014 - May 2014
Organisation d'événements, promotion, organisation de conférences de presse, gestion des réseaux sociaux,... Organisation d'événements, promotion, organisation de conférences de presse, gestion des réseaux sociaux,...
-
-
Education
-
2013 - 2016
ISFSC
Baccalauréat, Communication, général -
2017 - 2017
ATC Language School - Dublin
Anglais (niveau C1), B2 - C1 -
2010 - 2013
Facultés universitaires 'Notre-Dame de la Paix'
Faculté des Sciences et Faculté de Médecine -
2004 - 2010
Collège Saint Michel Gosselies
CESS, Sciences - languages
Community
