Experience

Minitex

• United States
• Libraries
• 1 - 100 Employee

• IT Support Technician & Data Analyst

  • Jul 2022 - Present

  Technical support for the Minitex organization: - Installs and manages workstations, software, and services. - Provides customer support to resolve technology issues. - Creates and manages technology systems, processes, and procedures. - Manages active directory-based groups, policies and software package deployments. - Builds efficient processes and workflows that utilize hosted and local scripting technologies. Data analysis and dashboard creation for the Minitex… Show more Technical support for the Minitex organization: - Installs and manages workstations, software, and services. - Provides customer support to resolve technology issues. - Creates and manages technology systems, processes, and procedures. - Manages active directory-based groups, policies and software package deployments. - Builds efficient processes and workflows that utilize hosted and local scripting technologies. Data analysis and dashboard creation for the Minitex organization: - Analyzes and summarizes data from multiple sources to provide resources that highlight the value of Minitex and drive organizational insights. - Identifies process and improvements. Ensures overall compliance and data integrity by conducting audits and analyses. - Evaluates organizational data requirements and develops reports to tell a story of the work of Minitex. - Communicates findings and insights to stakeholders, trains users, and provides documentation on how to use reports.

• Videographer, Producer, and Editor

  • Nov 2013 - Present

  - Create informational and promotional videos to highlight Minitex projects and services. - Execute all creative duties including writing, storyboarding, shooting, voice-over narration, audio, post-production editing, and graphics design.

• IT Support Technician & Windows System Administrator

  • Feb 2017 - Jun 2022

  Provide technical support for the Minitex organization: - Install and manage workstations, software, Windows servers and services. - Provide customer support to resolve user’s technology issues. - Create and manage technology systems, processes, and procedures. - Manage directory-based groups, policies and software package deployments. - Build efficient processes and workflows that utilize hosted and local scripting technologies.

• End User Support

  • Sep 2014 - Feb 2017

  Provides first-level technical support for the Minitex organization: - Primary technology support for end users, workstations, and software. - Provided customer support to resolve user’s technology issues. - Maintained technology systems and processes. - Documented workstation and user support procedures. - Backup server-based workstation support, including Active Directory computer and policy management and software package deployments to workstations. - Built efficient… Show more Provides first-level technical support for the Minitex organization: - Primary technology support for end users, workstations, and software. - Provided customer support to resolve user’s technology issues. - Maintained technology systems and processes. - Documented workstation and user support procedures. - Backup server-based workstation support, including Active Directory computer and policy management and software package deployments to workstations. - Built efficient processes and workflows utilizing hosted and local scripting technologies.

• IT Support

  • May 2008 - Sep 2014

• Library Assistant

  • Jan 2004 - Dec 2013

• Office Assistant

  • Aug 2003 - Jan 2004

• Student Library Assistant

  • Oct 2000 - Aug 2003