Experience

Coldwell Banker New Homes

• Egypt
• Real Estate
• 100 - 200 Employee

• Sales Advisor at Coldwell Banker New Homes

  • Oct 2020 - Present



Etisalat

• Senior Internal Auditor

  • Jan 2019 - Oct 2020

  -Identify and assess areas of significant business risk;-Implement best audit and business practices in line with applicable internal audit statements;-Manage resources and audit assignments;-Identify and reduce all business and financial risks through effective implementation and monitoring of controls;-Develop, implement and maintain internal audit policies and procedures in accordance with local and international best practice;-Compile and implement the annual Internal Audit plan;-Conduct ad hoc investigations into identified or reported risks;-Oversee risk-based audits covering operational and financial processes;-Ensure complete, accurate and timely audit information is reported to Management and/or Risk Committees;-Overall supervision of planned annual audits.



Deloitte

• Business Consulting and Services
• 700 & Above Employee

• Associate 2

  • Sep 2016 - Jan 2019

  -Developing professional relationship with the clients;-Keeping a track of the client's accounts and assisting them about their routine accounting functions;-Preparing audit reviews after detailed checking of the client accounts-Solve all complex auditing issues within the framed time;-Design, manage, and ensure the accuracy of the financial statements;-Prepare and analyze all accounting and financial records;-Interact with the clients and assist or solve their queries in a timely manner;-Coordinate with the clients to perform tests on all internal controls of the organization;-Prepare financial reports and suggest the appropriate estimates;-Ensure that all the transactions are undertaken with respect to the laws decided by the government.



CIB Egypt

• Banking
• 700 & Above Employee

• Internship

  • Jun 2016 - Jul 2016

  -Deal directly with customers either by telephone, electronically or face to face;-Respond promptly to customer inquiries;-Handle and resolve customer complaints;-Obtain and evaluate all relevant information to handle product and service inquiries;-Provide pricing and delivery information;-Perform customer verifications;-Set up new customer accounts,process orders, forms, applications and requests;-Organize workflow to meet customer timeframes;-Direct requests and unresolved issues to the designated resource manage customers' accounts;-Keep records of customer interactions and transactions;-Record details of inquiries, comments and complaints;-Record details of actions taken;-Prepare and distribute customer activity reports;-Maintain customer databases;-Manage administration;-Manage and coordinate with internal departments; -Follow up on customer interactions;-Provide feedback on the efficiency of the customer service process.



Union National Bank Egypt

• Egypt
• Banking
• 100 - 200 Employee

• Internship

  • Aug 2015 - Sep 2015

  -Open and maintain customer accounts by recording account information;-Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;-Maintain financial accounts by processing customer adjustments;-Recommend potential products or services to management by collecting customer information and analyzing customer needs;-Prepare product or service reports by collecting and analyzing customer information;-Contribute to team effort by accomplishing related results as needed;-Manage large amounts of incoming calls;-Generate sales leads;-Identify and assess customers' needs to achieve satisfaction;-Build sustainable relationships of trust through open and interactive communication;-Provide accurate, valid and complete information by using the right methods/tools;-Meet personal/team sales targets and call handling quotas;-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;-Keep records of customer interactions, process customer accounts and file documents;-Follow communication procedures, guidelines and policies;-Go the extra mile to engage customers;-Resolve customer complaints via phone, email, mail or social media;-Use telephones to reach out to customers and verify account information;-Greet customers warmly and ascertain problem or reason for calling.