Experience

NeurAbilities Healthcare

• United States
• Medical Practices
• 100 - 200 Employee

• Practice Manager

  • Jul 2023 - Present

• Client Services Coordinator

  • Jun 2022 - Jul 2023



Hanlon

• United States
• Advertising Services
• 1 - 100 Employee

• Account Support Coordinator

  • Dec 2018 - May 2022

  Manage the Good Neighbor Pharmacy signage account and all aspects of the signage program. Point of contact on all signage inquiries for 4,500 Good Neighbor Pharmacy members nationally. Support the signage portal and pharmacy user experience on-site. Maintain communication and relationships with production partners. Handle all custom signage project requests. Guide pharmacists through the design process and communicate their needs with the creative team. Successfully completed over 400 custom… Show more Manage the Good Neighbor Pharmacy signage account and all aspects of the signage program. Point of contact on all signage inquiries for 4,500 Good Neighbor Pharmacy members nationally. Support the signage portal and pharmacy user experience on-site. Maintain communication and relationships with production partners. Handle all custom signage project requests. Guide pharmacists through the design process and communicate their needs with the creative team. Successfully completed over 400 custom signage projects. Responsible for reporting accurate and timely monthly billing for all signage sales. Supported additional agency projects. Lead the rebuilding of a learning management system and worked closely with web developers to complete all deliverables. Coordinated a website project for a startup sales consulting firm. Show less Manage the Good Neighbor Pharmacy signage account and all aspects of the signage program. Point of contact on all signage inquiries for 4,500 Good Neighbor Pharmacy members nationally. Support the signage portal and pharmacy user experience on-site. Maintain communication and relationships with production partners. Handle all custom signage project requests. Guide pharmacists through the design process and communicate their needs with the creative team. Successfully completed over 400 custom… Show more Manage the Good Neighbor Pharmacy signage account and all aspects of the signage program. Point of contact on all signage inquiries for 4,500 Good Neighbor Pharmacy members nationally. Support the signage portal and pharmacy user experience on-site. Maintain communication and relationships with production partners. Handle all custom signage project requests. Guide pharmacists through the design process and communicate their needs with the creative team. Successfully completed over 400 custom signage projects. Responsible for reporting accurate and timely monthly billing for all signage sales. Supported additional agency projects. Lead the rebuilding of a learning management system and worked closely with web developers to complete all deliverables. Coordinated a website project for a startup sales consulting firm. Show less



Lenape Valley Foundation

• United States
• Mental Health Care
• 100 - 200 Employee

• ID Supports Coordinator Supervisor

  • Apr 2014 - Dec 2018

  Supervised five supports coordinators, each with an average caseload size of 42 individuals. Conducted routine supervisions to review and discuss cases. I provided guidance on sensitive issues related to consumer needs and provision of services. Empowered coordinators to problem solve through complex issues related to limited funding, gaps in services and difficult team/family dynamics. Assisted coordinators with locating appropriate community resources and natural supports to help serve… Show more Supervised five supports coordinators, each with an average caseload size of 42 individuals. Conducted routine supervisions to review and discuss cases. I provided guidance on sensitive issues related to consumer needs and provision of services. Empowered coordinators to problem solve through complex issues related to limited funding, gaps in services and difficult team/family dynamics. Assisted coordinators with locating appropriate community resources and natural supports to help serve individuals with a range of needs and varying funding resources. Prioritized, reviewed and edited individualized support plans for 200 consumers within specific timeframes mandated by the Office of Developmental Programs. Monitored and addressed staff productivity in accordance with the departmental billing expectations and compliance with mandated timeframes.

• Senior Supports Coordinator

  • Nov 2013 - Apr 2014

  Helped with orientating new support coordinators in the department and updated material for the department training/resource manual. Accompanied new staff to routine face to face monitors in the field as well as formal team meetings. I assisted new staff with writing and revising Individual Support Plans and entering documentation into database. Maintained caseload of forty individuals and expectations of Supports Coordinator.

• ID Supports Coordinator

  • Nov 2011 - Nov 2013

  Managed a caseload of forty individuals with a range of intellectual, mental and physical disabilities. Assisted individuals and their support systems in assessing needs, locating resources and monitoring services. Captured and documented all activity in detailed case notes. Updated comprehensive individual support plans annually and as needed. Maintained compliance with state mandated timelines. Coordinated and facilitated team meetings.



Lifespan Adult Day Care

• Quakertown PA

• Program Specialist

  • Sep 2009 - Nov 2011

  Supervised daily operations of an adult day care with 30 clients and four staff members. I developed and implemented physical, social, and educational activities to provide balanced care. Coordinated admission and discharge of all clients and coordinated all required documentation Supervised daily operations of an adult day care with 30 clients and four staff members. I developed and implemented physical, social, and educational activities to provide balanced care. Coordinated admission and discharge of all clients and coordinated all required documentation