Experience

Riverside Home Health Care

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Scheduling Specialist

  • Feb 2022 - Jan 2023

  • Developed strong working relationships with field staff through effective scheduling and communication skills • Maintained a census of 300 patients while being the only scheduling coordinator in my department • Managed schedules for 8-10 therapists 4-8 nurses and 18-20 assistants • Used Homecare Homebase to schedule visits for clinicians • Gathered employee availability and admission availability on a weekly basis to effectively relay correct information to management • Developed strong working relationships with field staff through effective scheduling and communication skills • Maintained a census of 300 patients while being the only scheduling coordinator in my department • Managed schedules for 8-10 therapists 4-8 nurses and 18-20 assistants • Used Homecare Homebase to schedule visits for clinicians • Gathered employee availability and admission availability on a weekly basis to effectively relay correct information to management



Advantage Restaurant Repair

• United States
• Hospitality

• Executive Administrative Assistant

  • Jun 2019 - Dec 2021

  Responsible for scheduling and dispatching our technicians, ordering parts for future jobs, and billing once the job is complete. • Corresponding with clients via phone calls, email, and client portals, in order to schedule jobs, and update work orders, and process • Communicate with Technicians throughout the day to order parts, connect with tech support when needed, assist with directions to next job, and schedule a return visit when necessary. • Receive and process previous day’s… Show more Responsible for scheduling and dispatching our technicians, ordering parts for future jobs, and billing once the job is complete. • Corresponding with clients via phone calls, email, and client portals, in order to schedule jobs, and update work orders, and process • Communicate with Technicians throughout the day to order parts, connect with tech support when needed, assist with directions to next job, and schedule a return visit when necessary. • Receive and process previous day’s paperwork, and prepare invoices to be mailed out/billed through a client specific portal. • In charge of accounts payable. Receiving payments from clients, and paying vendor’s for parts, and depositing payments into company account. Show less Responsible for scheduling and dispatching our technicians, ordering parts for future jobs, and billing once the job is complete. • Corresponding with clients via phone calls, email, and client portals, in order to schedule jobs, and update work orders, and process • Communicate with Technicians throughout the day to order parts, connect with tech support when needed, assist with directions to next job, and schedule a return visit when necessary. • Receive and process previous day’s… Show more Responsible for scheduling and dispatching our technicians, ordering parts for future jobs, and billing once the job is complete. • Corresponding with clients via phone calls, email, and client portals, in order to schedule jobs, and update work orders, and process • Communicate with Technicians throughout the day to order parts, connect with tech support when needed, assist with directions to next job, and schedule a return visit when necessary. • Receive and process previous day’s paperwork, and prepare invoices to be mailed out/billed through a client specific portal. • In charge of accounts payable. Receiving payments from clients, and paying vendor’s for parts, and depositing payments into company account. Show less



Asante

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Patient Access Representative

  • May 2018 - Dec 2019

  Provided clerical support by answering phones, scheduling and registering patients, receiving appropriate insurance information, and posting payments for customers. • Efficiently checked patients into our queue, obtaining demographic and insurance info, in order to streamline their visit. • Operated the hospital emergency announcement system in order to call out appropriate codes for all hospital personnel. • Worked in multiple computer systems, such as patient registration/accounting… Show more Provided clerical support by answering phones, scheduling and registering patients, receiving appropriate insurance information, and posting payments for customers. • Efficiently checked patients into our queue, obtaining demographic and insurance info, in order to streamline their visit. • Operated the hospital emergency announcement system in order to call out appropriate codes for all hospital personnel. • Worked in multiple computer systems, such as patient registration/accounting systems, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently. • Used downtime to monitor, review, and resolve patient Account issues on assigned reports. Show less Provided clerical support by answering phones, scheduling and registering patients, receiving appropriate insurance information, and posting payments for customers. • Efficiently checked patients into our queue, obtaining demographic and insurance info, in order to streamline their visit. • Operated the hospital emergency announcement system in order to call out appropriate codes for all hospital personnel. • Worked in multiple computer systems, such as patient registration/accounting… Show more Provided clerical support by answering phones, scheduling and registering patients, receiving appropriate insurance information, and posting payments for customers. • Efficiently checked patients into our queue, obtaining demographic and insurance info, in order to streamline their visit. • Operated the hospital emergency announcement system in order to call out appropriate codes for all hospital personnel. • Worked in multiple computer systems, such as patient registration/accounting systems, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently. • Used downtime to monitor, review, and resolve patient Account issues on assigned reports. Show less



City of Grants Pass, Oregon

• United States
• Government Administration
• 1 - 100 Employee

• Telecommunicator/911 Dispatcher

  • Sep 2017 - Apr 2018

  Received emergency calls from the public and communicated with the proper authorities to dispatch the appropriate response personnel. • Operated a multi-line telephone console system, alerting system, TDD system for the deaf and hearing-impaired. • Determined and assign level of priority for calls, and entered the date into a computer-aided dispatch system for radio dispatch purposes. • During calls, asked questions to interpret, analyze, and anticipate the caller’s situation as to… Show more Received emergency calls from the public and communicated with the proper authorities to dispatch the appropriate response personnel. • Operated a multi-line telephone console system, alerting system, TDD system for the deaf and hearing-impaired. • Determined and assign level of priority for calls, and entered the date into a computer-aided dispatch system for radio dispatch purposes. • During calls, asked questions to interpret, analyze, and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies. • Entered and modified information into local, state, and national computer database. Show less Received emergency calls from the public and communicated with the proper authorities to dispatch the appropriate response personnel. • Operated a multi-line telephone console system, alerting system, TDD system for the deaf and hearing-impaired. • Determined and assign level of priority for calls, and entered the date into a computer-aided dispatch system for radio dispatch purposes. • During calls, asked questions to interpret, analyze, and anticipate the caller’s situation as to… Show more Received emergency calls from the public and communicated with the proper authorities to dispatch the appropriate response personnel. • Operated a multi-line telephone console system, alerting system, TDD system for the deaf and hearing-impaired. • Determined and assign level of priority for calls, and entered the date into a computer-aided dispatch system for radio dispatch purposes. • During calls, asked questions to interpret, analyze, and anticipate the caller’s situation as to resolve problems, provide information, dispatch emergency services, or refer callers to other agencies. • Entered and modified information into local, state, and national computer database. Show less



Performant Corp

• United States
• Financial Services
• 300 - 400 Employee

• Recovery specialist

  • Nov 2012 - Sep 2017

  Managed a large portfolio of accounts, skipping out, and locating borrower information to make contact in order to offer them solutions on their defaulted student loans. • Educated borrowers on the benefits of rehabilitating their defaulted Student Loans, and then working with them to complete all the necessary documents to qualify for the program. • Managed a large portfolio of accounts, making a high volume of outgoing calls, and utilized several different resources to locate… Show more Managed a large portfolio of accounts, skipping out, and locating borrower information to make contact in order to offer them solutions on their defaulted student loans. • Educated borrowers on the benefits of rehabilitating their defaulted Student Loans, and then working with them to complete all the necessary documents to qualify for the program. • Managed a large portfolio of accounts, making a high volume of outgoing calls, and utilized several different resources to locate info • Adhered to company policies while complying with government guidelines. • Hand-picked to participate in a management training program to become a team lead. Show less Managed a large portfolio of accounts, skipping out, and locating borrower information to make contact in order to offer them solutions on their defaulted student loans. • Educated borrowers on the benefits of rehabilitating their defaulted Student Loans, and then working with them to complete all the necessary documents to qualify for the program. • Managed a large portfolio of accounts, making a high volume of outgoing calls, and utilized several different resources to locate… Show more Managed a large portfolio of accounts, skipping out, and locating borrower information to make contact in order to offer them solutions on their defaulted student loans. • Educated borrowers on the benefits of rehabilitating their defaulted Student Loans, and then working with them to complete all the necessary documents to qualify for the program. • Managed a large portfolio of accounts, making a high volume of outgoing calls, and utilized several different resources to locate info • Adhered to company policies while complying with government guidelines. • Hand-picked to participate in a management training program to become a team lead. Show less



Calistoga Mining Co.

• Corvallis, Oregon

• Assistant Manager

  • May 2009 - Aug 2010

  Completed management and organizational tasks that supported the efficiency of the store’s operation, to promote a great shopping experience for store patrons. • Performed individualized sales to ensure customer satisfaction. • Improved store sales through coaching, and staff motivation. • Responsible for ensuring the accuracy of all inventory, including shipping and receiving. • In charge of creating a weekly schedule to ensure the business ran smoothly. Completed management and organizational tasks that supported the efficiency of the store’s operation, to promote a great shopping experience for store patrons. • Performed individualized sales to ensure customer satisfaction. • Improved store sales through coaching, and staff motivation. • Responsible for ensuring the accuracy of all inventory, including shipping and receiving. • In charge of creating a weekly schedule to ensure the business ran smoothly.



Go Wireless - Verizon Wireless Premium Retailer

• United States
• Retail
• 100 - 200 Employee

• Sales Associate

  • Mar 2008 - Jan 2009

  ▪ Successfully assisted customers with purchase decisions ▪ Applied technical skills to support customers with consumer electronics ▪Assisted customers with billing and cell phone questions ▪ Successfully assisted customers with purchase decisions ▪ Applied technical skills to support customers with consumer electronics ▪Assisted customers with billing and cell phone questions