Director of Operations

• Jul 2022 - Present

• Oversee retailer replenishment process and supply infrastructure• Manage supply chain: quality control, ordering and cost analysis, consumption forecasting• Oversee onboarding of new customers • Supervise customer success and warehouse teams • Create technical documentation and implement the training of all new customer success and warehouse employees• Serve as Project Manager for key client accounts• Assist with business development opportunities

Director of Customer Success

• Oct 2019 - Jul 2022

• Oversee customer success team to ensure a positive customer experience for both internal and external stakeholders which includes technical support, inventory reconciliation, and sales generation• Serve as Project Manager for key client accounts• Serve as liaison for hundreds of artists which includes sending regular newsletter updates, handling support questions, and curating new and diverse designs on a weekly basis• Participate in the execution of the business’ social media presence including Facebook and Instagram• Attend yearly conferences to showcase products, forge new partnerships and continue positive customer relations• Assist with business development opportunities• Assist with marketing and design of both written and digital communications efforts• Create technical documentation and oversee the training of all new customer success employees Show less

Customer Success Manager

• Feb 2019 - Oct 2019

Communications Manager

• May 2018 - Jan 2019

• Responsible for the planning, execution and evaluation of digital and print communications projects for the college, including the Veterinary Teaching Hospital and the Marion duPont Scott Equine Medical Center • Maintained a content editorial calendar for both print and digital communications • Maintained the college’s social media presence including Facebook, Twitter and Instagram • Wrote the college’s press releases and stories for both internal and external constituencies • Updated the college’s website as needed utilizing Dreamweaver; update the Public Health and Marion duPont Scott Equine Medical Center websites as needed utilizing Ensemble • Served as Managing Editor for both the college’s monthly newsletter and bi-annual magazine • Served as gatekeeper of external media requests for expert speakers • Presented weekly analytic reports regarding college websites and social media platforms Show less

Coordinator of Education & Marketing

• Sep 2016 - May 2018

• Planned and implemented monthly programming activities geared to both students and faculty on campus • Created bi-monthly newsletter updates and media articles for academic deans, the Provost and the office of the President • Handled social media presence • Scheduled and maintained all logistical information for student hearing panels • Designed and taught course on academic integrity intended to help students gain better understanding of the honor code and prevent misconduct • Sent sanction letters to students charged with violating the honor system • Mentored student delegates in leadership and marketing skills • Scheduled and presented all faculty and classroom presentations about the honor system • Maintained all event and outreach budgets Show less

Director of Marketing & Events

• Mar 2014 - Sep 2016

• Managed all product and event marketing campaigns including the strategic development of press releases, websites, social media communications, newsletters, advertising and budgets • Created all advertising design using Adobe Creative Suite • Planned and executed promotion for the Gobble de Art product line which resulted in increased sales during 2.5 year period • Handled all logistical implementation of the large-scale community events Fork & Cork, Brew Do, Virginia Cheese Festival and Restaurant Week • Recruited, trained and coordinated the volunteer resources for each of the community events- up to 350 volunteers • Developed the organization’s annual report • Worked as liaison between the Blacksburg Young Professionals group and community stakeholders • Co-authored "Blacksburg A to Z," a book about the Town of Blacksburg • Operated as the grant writer for the organization Show less

Marketing Coordinator

• Aug 2013 - Feb 2014

• Created all marketing materials for campaigns throughout the country, including social media endeavors • Prepared and implemented yearly marketing budget • Scheduled and organized quarterly tradeshow exhibitions that exist across the US • Created all marketing materials for campaigns throughout the country, including social media endeavors • Prepared and implemented yearly marketing budget • Scheduled and organized quarterly tradeshow exhibitions that exist across the US

Office Manager

• Jun 2012 - Aug 2013

• Performed a variety of tasks crucial to effective office administration including financial transactions, tracking vehicle maintenance, creating all staff appointments and meetings and maintaining local inventory • Assisted in preparation of all formal communication between various DCR locales and many assigned districts • Handled internal office monthly budget, records management and travel vouchers • Performed a variety of tasks crucial to effective office administration including financial transactions, tracking vehicle maintenance, creating all staff appointments and meetings and maintaining local inventory • Assisted in preparation of all formal communication between various DCR locales and many assigned districts • Handled internal office monthly budget, records management and travel vouchers

Coach

• Sep 2008 - May 2012

• Responsible for direct supervision of up to 18 customer service representatives in a call center environment • Assisted local training department with creation and implementation of training material for the call center • One of four supervisors selected to lead a pilot program which focused on agent development beyond basic training • Aided in scheduling and managed payroll for each customer service representative supervised • Helped create and maintain weekly sales goals on phone calls • Chosen to help HR Dept. with initial hiring process; handled termination of direct employees Show less