Experience

ACC New Zealand

• New Zealand
• Government Administration
• 700 & Above Employee

• Assisted Recovery

  • Mar 2023 - Present



IAG

• Australia
• Insurance
• 700 & Above Employee

• Personal Insurance Consultant

  • May 2022 - Oct 2022



Ministry of Social Development (MSD)

• New Zealand
• Government Administration
• 700 & Above Employee

• Call Center Support Representative

  • Jan 2021 - May 2022

  Assisting clients from all walks of lives with creative problem solving and exhibiting the values of Manaaki. Answering high volume, Inbound calls and assisting clients and their whanau at their most vulnerable times with care and empathy. Confidently complete financial hardship applications and ensure clients are receiving their full and correct entitlement. This ensures these clients and their whanau have reduced financial hardship. Ensuring clients receive a positive experience by remaining professional and confident in my knowledge and training. I have the ability to relay and discuss sensitive and private information to clients in an empathic way to ensure they feel safe and heard. Show less



OfficeMax New Zealand

• New Zealand
• Retail Office Equipment
• 100 - 200 Employee

• Health, Safety and Sustainability Rep

  • Mar 2019 - Oct 2020

  HSSR consists of providing a safe and healthy working environment for 30 employees working full time on site. Providing training on SOP, running monthly meetings, ensure staff are up to date on all training modules. Involves being the first point of contact on all Health, Safety and sustainability enquiries as well and first point of contact for all contractor inductions.

• Retail Sales Assistant

  • Dec 2018 - Oct 2020

  My role consists of completing daily POS transactions with face to face customers, providing advise on items from cleaning and hygiene, Office set ups, furniture and more. Providing and converting quotes as well as completing daily admin tasks; phones, emails, Banking.



Farmers Trading Company Ltd

• New Zealand
• Retail
• 700 & Above Employee

• Counter Manager

  • Oct 2017 - Dec 2018

  Providing leadership and training to new and current team members. Creating a functioning environment by managing internal stock levels and providing an excellent example of customer services to all team members.

• Retail Sales Assistant

  • Nov 2016 - Dec 2018

  Customer service role based in a fast pace enviroment covering a variety of sectors from Menswear, Health and Beauty to kitchen appliances.