Rah Bryant
Customer Onboarding Specialist II at Tango Card- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Insurance Producer License
Washington State Office of the Insurance CommissionerJun, 2018- Nov, 2024
Experience
-
Tango
-
United States
-
Financial Services
-
100 - 200 Employee
-
Customer Onboarding Specialist II
-
Feb 2023 - Present
*Assist launching customer programs that are more nuanced and complicated, such as onboarding and training teams of people at a time, expert on other products besides our choice product such as our cash equivalent products and other reward options we offer. *Managing 15 + simultaneous customer rewards programs . *Have gained the trust of our internal teams and customers. * Demonstrating strong project management--providing succinct and structured internal and external communication regarding the progress of customers launch of their rewards program. *Senior level customer communication *Guiding and evolving several prominent programs that have brought in over $1 million in net revenue to help lead the company into its 4th year in a row of increasing profitability. Show less
-
-
Customer Onboarding Specialist I
-
May 2021 - Feb 2023
*Model a customer-first attitude; deliver outstanding customer experience by anticipating customer needs during their onboarding. *Own and facilitate the entire onboarding phase of the customer’s journey. *Provide concise, clean training to enable the customer on best practices to help drive a stronger adoption of their reward program. *Collaborate with the commercial and customer success teams to ensure clean and confident onboarding handoff, and suggest optimal process changes if needed.*Collaborate cross-functionally with supply-chain management, product, marketing, sales operations, and engineering to ensure the customers successful launch. Show less
-
-
-
WNS Denali
-
United States
-
Business Consulting and Services
-
500 - 600 Employee
-
Senior Analyst
-
Oct 2018 - May 2021
*Create purchase requisitions and manage the approval process to see them turn into purchase orders . *Assists on all hazmat orders and handles escalations upon DG protocol violation. *Set up training with stakeholders to ensure orders are compliant to DG and EHS guidelines. *Establish and maintain effective working relationships with research teams, legal, logistics, vendors, EHS, and finance. Strategize with business and technical program managers to understand the need of the organization. Show less
-
-
-
The Mine
-
United States
-
Retail
-
1 - 100 Employee
-
Lowes Canada Channel Account Manager
-
Sep 2015 - Aug 2017
*Oversee development and onboarding of exclusive ecommerce accounts through market research and implementing industry standards.*Having a direct influence on accounts online presence, prices, shipping, terms, and marketing.*Manage manufacturers: build relationships with key brands, negotiate contracts and business terms.*Advise on marketing plans to drive product, brand selection, and promotions. *Assist internal departments (accounting, customer service, and fulfillment). * Prospect new brands, grasp market opportunities, and grow category. Show less
-
-
Vendor Account Manager
-
Oct 2015 - Sep 2016
*Manage band maintain over 100 bath vendor accounts by providing daily support, which results in developing long-term growth strategies. *Conduct weekly vendor audits to strategize various methods to build and sustain account growth while improving efficiencies, such as inventory, fulfillment rates, image quantity and quality and lead time. *Negotiate annual vendor contract and policies to increase profit margins using pricing discounts, drop-ship removals, marketing opportunities and shipping fee removals .*Establish new relationships with key manufactures, cultivating current vendor relationships to maximize company sales and profits while leveraging technologies to lower the cost of doing business, and merchandising current product offerings on the website to increase customer satisfaction and improve sales conversions.*Manage brands along with annual agreements , pricing discounts , account reconciliation, customer friendly policies , and keeping ATG profitable. Show less
-
-
-
Enterprise Car Sales
-
United States
-
Automotive
-
700 & Above Employee
-
Account Executive
-
Apr 2014 - Feb 2015
The Account Executive position is a sales position for selling used vehicles at our referral locations and expanding Car Sales business. The Account Executive will achieve sales goals through making sales calls to referrals sources (Daily Rental Branches, Credit Unions and other referral sources), telemarketing, sales presentations, conduct customer follow-up and build and maintain long-term relationship with customers, and participate in special sales. The Account Executive position is a sales position for selling used vehicles at our referral locations and expanding Car Sales business. The Account Executive will achieve sales goals through making sales calls to referrals sources (Daily Rental Branches, Credit Unions and other referral sources), telemarketing, sales presentations, conduct customer follow-up and build and maintain long-term relationship with customers, and participate in special sales.
-
-
-
Enterprise
-
United States
-
Travel Arrangements
-
700 & Above Employee
-
Assistant Manager
-
May 2012 - Apr 2014
Managed a team of 25 with a fleet of 2,000 vehicles and enforced sales and customer service . Managed a team of 25 with a fleet of 2,000 vehicles and enforced sales and customer service .
-
-
-
De La Vega's Pecan Grill & Brewery
-
Restaurants
-
1 - 100 Employee
-
Keyholder/Manager
-
Dec 2011 - May 2012
Making sure the paying customer has a more than satisfactory dining experience. Knowing how to answer or fix a complaint. Working well with others. Managing a team and scheduling.
-
-
Server
-
May 2010 - May 2012
Providing the paying customer has a satisfactory dining experience. Being knowledgeable of the menu, ingredients, and how each item is prepared. Being polite, courteous,working well with others. Making sure the dining room is presentable. Performing side work tasks, and other duties .
-
-
Education
-
2007 - 2012
New Mexico State University
Bachelor of Applied Science - BASc, Hotel, Motel, and Restaurant Management -
2007 - 2012
New Mexico State University
Hotel Restaurant and Tourism Management, Hospitality
Community
