Experience

Thomas Legal

• United Kingdom
• Legal Services
• 1 - 100 Employee

• Post Completion Assistant

  • Feb 2021 - Present



Endsleigh Insurance

• United Kingdom
• Insurance
• 200 - 300 Employee

• Accounts Assistant and Administrator

  • Feb 2015 - Dec 2020

  Supporting and administering Customer Service and Claims. • Processed BACs payment requests from different areas of the business for clients on a daily basis, processing and achieving within the same day requirement. • Answered internal and external telephone calls and emails, capturing information, investigating and resolving queries and providing written and verbal response in good time. • Organised and entered cheques in relation to claims settlements, cancellation refunds and compensation, preventing delays in refunds and complaints. • Reconciled cheques received and Central Claims Account, informing claims handlers when payments have been received and adjusting the claim files as matched and reconciled.• Updated and scanned confidential employee files with accurate personal information regarding salary and circumstances, supporting HR and monthly reward scheme process. • Developed strong working relationships with colleagues, claims and customer service teams which enabled high levels of customer service and smooth administration and operations. • Administered tasks and provided support for Accounts Payable during busy periods by processing expenses, payment runs, invoices and answering emails.• Supported the business through the redundancy period, reviewing and improving processes and procedures, striving to deliver a professional and can-do approach within the team.

• Credit Control Consultant

  • Oct 2008 - Feb 2015

  Processed client’s card and cheque payments before making any necessary policy adjustments.• Engaged with HSBC with regards to Chargeback’s and Visa queries and providing transaction information for policies.• Contacted and responded to clients in respect of outstanding money, reducing bad debt payments. Initiated and reviewed standing order mandates, communicating with finance department and debt collection agency. • Organised and distributed incoming post consisting of payments, complaints or letters from clients.



Allan Webb

• United Kingdom
• Defense and Space Manufacturing
• 100 - 200 Employee

• Technical Clerk/Document Scanner

  • Oct 2004 - Oct 2008

  • Security clearance obtained for the use of an internal database for processing work at the request of the Ministry of Defence. • Prepared hard copy documents for external client prior to conversion into electronic format. Documents then scanned into a Kodak Scanner to be reviewed and processed. • Experience of using Large Drawing Scanner, Aperture Card Scanner, Roll Film Scanner, Slide Scanner and Fiche Scanner. • Security clearance obtained for the use of an internal database for processing work at the request of the Ministry of Defence. • Prepared hard copy documents for external client prior to conversion into electronic format. Documents then scanned into a Kodak Scanner to be reviewed and processed. • Experience of using Large Drawing Scanner, Aperture Card Scanner, Roll Film Scanner, Slide Scanner and Fiche Scanner.