Parcel Analyst

• Oct 2022 - Present

Area Sales Manager Assistant

• Mar 2020 - Apr 2022

• Supported multiple Area Sales Managers, teams of account managers, and their accounts. • Accessed, analyzed, and interpreted UPS shipping & billing data. • Researched and resolved billing, shipping, or delivery issues. • Proactively monitored (track & trace) shipments through delivery. • Reviewed invoiced billing to ensure accuracy to negotiated rates. • Created and updated business review dashboards. • Researched and prepared cost/savings analysis to retain and grow… Show more • Supported multiple Area Sales Managers, teams of account managers, and their accounts. • Accessed, analyzed, and interpreted UPS shipping & billing data. • Researched and resolved billing, shipping, or delivery issues. • Proactively monitored (track & trace) shipments through delivery. • Reviewed invoiced billing to ensure accuracy to negotiated rates. • Created and updated business review dashboards. • Researched and prepared cost/savings analysis to retain and grow client accounts. • Prepared quotes using published and negotiated UPS rates for domestic & international shipping. Show less • Supported multiple Area Sales Managers, teams of account managers, and their accounts. • Accessed, analyzed, and interpreted UPS shipping & billing data. • Researched and resolved billing, shipping, or delivery issues. • Proactively monitored (track & trace) shipments through delivery. • Reviewed invoiced billing to ensure accuracy to negotiated rates. • Created and updated business review dashboards. • Researched and prepared cost/savings analysis to retain and grow… Show more • Supported multiple Area Sales Managers, teams of account managers, and their accounts. • Accessed, analyzed, and interpreted UPS shipping & billing data. • Researched and resolved billing, shipping, or delivery issues. • Proactively monitored (track & trace) shipments through delivery. • Reviewed invoiced billing to ensure accuracy to negotiated rates. • Created and updated business review dashboards. • Researched and prepared cost/savings analysis to retain and grow client accounts. • Prepared quotes using published and negotiated UPS rates for domestic & international shipping. Show less

Sr Transportation Specialist

• Aug 2018 - Mar 2020

• Answered incoming calls and emails in the Transportation Call Center. • Supported the movement of freight from Target distribution centers, stores, and vendors. • Resolved transportation issues including transit delays, loads not ready, and appointment scheduling. • Developed relationships with 3PL carrier management and drivers. • Entered delivery orders, tendered shipments, and monitored loads for on-time pick up. • Researched missing EDI and manually tendered loads when… Show more • Answered incoming calls and emails in the Transportation Call Center. • Supported the movement of freight from Target distribution centers, stores, and vendors. • Resolved transportation issues including transit delays, loads not ready, and appointment scheduling. • Developed relationships with 3PL carrier management and drivers. • Entered delivery orders, tendered shipments, and monitored loads for on-time pick up. • Researched missing EDI and manually tendered loads when needed. • Assigned loads to spot carriers during peak times. Show less • Answered incoming calls and emails in the Transportation Call Center. • Supported the movement of freight from Target distribution centers, stores, and vendors. • Resolved transportation issues including transit delays, loads not ready, and appointment scheduling. • Developed relationships with 3PL carrier management and drivers. • Entered delivery orders, tendered shipments, and monitored loads for on-time pick up. • Researched missing EDI and manually tendered loads when… Show more • Answered incoming calls and emails in the Transportation Call Center. • Supported the movement of freight from Target distribution centers, stores, and vendors. • Resolved transportation issues including transit delays, loads not ready, and appointment scheduling. • Developed relationships with 3PL carrier management and drivers. • Entered delivery orders, tendered shipments, and monitored loads for on-time pick up. • Researched missing EDI and manually tendered loads when needed. • Assigned loads to spot carriers during peak times. Show less

Operations Management Specialist

• Jun 2015 - Aug 2018

• Supervised daily operations of the small package delivery center. • Primary point of contact for UPS small package delivery drivers. • Dispatched daily on-call pickup orders for single packages or bulk pallet shipments. • Prepared and executed daily plans for small package delivery. • Monitored on-time arrival of daily pick-up volume to meet service deadlines. • Identified potential service failures and prepared multiple alternate service plans. • Supported hub, air… Show more • Supervised daily operations of the small package delivery center. • Primary point of contact for UPS small package delivery drivers. • Dispatched daily on-call pickup orders for single packages or bulk pallet shipments. • Prepared and executed daily plans for small package delivery. • Monitored on-time arrival of daily pick-up volume to meet service deadlines. • Identified potential service failures and prepared multiple alternate service plans. • Supported hub, air, and international operations. • Resolved escalated customer service concerns. Show less • Supervised daily operations of the small package delivery center. • Primary point of contact for UPS small package delivery drivers. • Dispatched daily on-call pickup orders for single packages or bulk pallet shipments. • Prepared and executed daily plans for small package delivery. • Monitored on-time arrival of daily pick-up volume to meet service deadlines. • Identified potential service failures and prepared multiple alternate service plans. • Supported hub, air… Show more • Supervised daily operations of the small package delivery center. • Primary point of contact for UPS small package delivery drivers. • Dispatched daily on-call pickup orders for single packages or bulk pallet shipments. • Prepared and executed daily plans for small package delivery. • Monitored on-time arrival of daily pick-up volume to meet service deadlines. • Identified potential service failures and prepared multiple alternate service plans. • Supported hub, air, and international operations. • Resolved escalated customer service concerns. Show less

CNA

• 2013 - Mar 2015

ADLs, documentation, activities, nutrition. ADLs, documentation, activities, nutrition.

Tutor

• Jan 2014 - May 2014

Tutoring at Mid-State Technical College for the Business Finance class. Tutoring at Mid-State Technical College for the Business Finance class.

Sales Representative

• Dec 2013 - Feb 2014

Setting appointments, calling leads, doing in-home presentations, writing policies, customer service, quality control. Setting appointments, calling leads, doing in-home presentations, writing policies, customer service, quality control.

Customer Service Supervisor

• Apr 2011 - Dec 2012

Part-time Supervisor, November 2011 – November 2012 Team Lead, August 2011 – November 2011 Customer Service Representative, April 2011 – August 2011 Part-time Supervisor, November 2011 – November 2012 Team Lead, August 2011 – November 2011 Customer Service Representative, April 2011 – August 2011