Sarah Olsen
Client Success Manager at SKUvantage | Salsify ANZ- Claim this Profile
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Bio
Mitchell Williams
Driven is the phrase that comes to mind when I think about Sarah. I’ve had the pleasure of knowing Sarah for 6 years in her tenure as Sales Support Team Leader and Sales Operations Supervisor ANZ. During which she lead a highly successful Sales Support Team to deliver effective and professional service levels in a demanding and dynamic working environment. Above all, I was impressed with Sarah’s ability to constantly innovate and improve upon processes to consistently exceed expectations. And, of course, her enthusiasm and optimistic nature. Sarah would be a true asset for any position requiring leadership qualities and comes with my heartfelt recommendation.
Mia Steengaard
It is with great pleasure that I recommend Sarah as one of the most enthusiastic, approachable and driven customer service managers I have worked with. Her ability to effortlessly handle even the toughest of clients comes perfectly naturally to her. Sarah is accustomed to working with many key stakeholders at all levels to ensure customers’ needs are not only met, but exceeded and her teams service levels are of the highest of standards. Sarah’s management style is both supportive and motivating. She is known for her natural ability to mentor her peers to grow and thrive within the team. Her drive to succeed, dedication and friendly bubbly nature make her an asset to any business and I wish her all the very best in the future.
Mitchell Williams
Driven is the phrase that comes to mind when I think about Sarah. I’ve had the pleasure of knowing Sarah for 6 years in her tenure as Sales Support Team Leader and Sales Operations Supervisor ANZ. During which she lead a highly successful Sales Support Team to deliver effective and professional service levels in a demanding and dynamic working environment. Above all, I was impressed with Sarah’s ability to constantly innovate and improve upon processes to consistently exceed expectations. And, of course, her enthusiasm and optimistic nature. Sarah would be a true asset for any position requiring leadership qualities and comes with my heartfelt recommendation.
Mia Steengaard
It is with great pleasure that I recommend Sarah as one of the most enthusiastic, approachable and driven customer service managers I have worked with. Her ability to effortlessly handle even the toughest of clients comes perfectly naturally to her. Sarah is accustomed to working with many key stakeholders at all levels to ensure customers’ needs are not only met, but exceeded and her teams service levels are of the highest of standards. Sarah’s management style is both supportive and motivating. She is known for her natural ability to mentor her peers to grow and thrive within the team. Her drive to succeed, dedication and friendly bubbly nature make her an asset to any business and I wish her all the very best in the future.
Mitchell Williams
Driven is the phrase that comes to mind when I think about Sarah. I’ve had the pleasure of knowing Sarah for 6 years in her tenure as Sales Support Team Leader and Sales Operations Supervisor ANZ. During which she lead a highly successful Sales Support Team to deliver effective and professional service levels in a demanding and dynamic working environment. Above all, I was impressed with Sarah’s ability to constantly innovate and improve upon processes to consistently exceed expectations. And, of course, her enthusiasm and optimistic nature. Sarah would be a true asset for any position requiring leadership qualities and comes with my heartfelt recommendation.
Mia Steengaard
It is with great pleasure that I recommend Sarah as one of the most enthusiastic, approachable and driven customer service managers I have worked with. Her ability to effortlessly handle even the toughest of clients comes perfectly naturally to her. Sarah is accustomed to working with many key stakeholders at all levels to ensure customers’ needs are not only met, but exceeded and her teams service levels are of the highest of standards. Sarah’s management style is both supportive and motivating. She is known for her natural ability to mentor her peers to grow and thrive within the team. Her drive to succeed, dedication and friendly bubbly nature make her an asset to any business and I wish her all the very best in the future.
Mitchell Williams
Driven is the phrase that comes to mind when I think about Sarah. I’ve had the pleasure of knowing Sarah for 6 years in her tenure as Sales Support Team Leader and Sales Operations Supervisor ANZ. During which she lead a highly successful Sales Support Team to deliver effective and professional service levels in a demanding and dynamic working environment. Above all, I was impressed with Sarah’s ability to constantly innovate and improve upon processes to consistently exceed expectations. And, of course, her enthusiasm and optimistic nature. Sarah would be a true asset for any position requiring leadership qualities and comes with my heartfelt recommendation.
Mia Steengaard
It is with great pleasure that I recommend Sarah as one of the most enthusiastic, approachable and driven customer service managers I have worked with. Her ability to effortlessly handle even the toughest of clients comes perfectly naturally to her. Sarah is accustomed to working with many key stakeholders at all levels to ensure customers’ needs are not only met, but exceeded and her teams service levels are of the highest of standards. Sarah’s management style is both supportive and motivating. She is known for her natural ability to mentor her peers to grow and thrive within the team. Her drive to succeed, dedication and friendly bubbly nature make her an asset to any business and I wish her all the very best in the future.
Credentials
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Salsify Foundations Proficiency
SalsifyFeb, 2023- Nov, 2024 -
Microsoft Certified Technology Specialist: Volume Licensing Specialist, Large Organizations
-Dec, 2013- Nov, 2024 -
Certificate of High Commendation
Frontline Management InstituteNov, 2012- Nov, 2024 -
Diploma of Management
Frontline Management InstituteNov, 2012- Nov, 2024
Experience
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SKUvantage | Salsify ANZ
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Australia
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Software Development
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1 - 100 Employee
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Client Success Manager
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Sep 2022 - Present
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DocsCorp
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United States
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Software Development
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1 - 100 Employee
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Account Manager
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Sep 2016 - Sep 2022
DocsCorp pioneers easy-to-use software and services for document professionals who use enterprise content management systems. We provide solutions for metadata removal, document processing, PDF manipulation, document comparison and more. My role is to manage existing clients as well as develop new business; understand the key challenges our clients face and how DocsCorp can help take them on the journey to solve them. - Run demo webinars and client training - Proactively develop and manage existing accounts - Assist clients with technical troubleshooting - Manage order process/licensing Show less
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Rockend
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Australia
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Software Development
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1 - 100 Employee
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Client Services Team Lead
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May 2016 - Sep 2016
Manage a division of frontline client services team, ensuring superior customer service is provided. - Formulate and roll out proactive/reactive call campaign projects adding value to the business - Review and improve processes and procedures within team, creating new relative documentation - Report on current/historical client trends to determine required activity for team - Coach and mentor team - Ensure team meet KPIs and report on these daily sharing with wider business – see a steady increase in these numbers Show less
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Sonoma Bakery
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Australia
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Food and Beverage Manufacturing
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1 - 100 Employee
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Customer Service Manager
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Oct 2015 - Feb 2016
Manage Customer Service Team for well renowned artisan baking company in a high pressure FMCG environment liaising very closely with Supply Chain team. - Review and optimise processes within the Customer Service and Supply Chain departments - Lead the team in handling complex enquiries and complaints that may arise - Analyse sales information and reports to determine customer satisfaction and spend - Up to date on new product information Manage Customer Service Team for well renowned artisan baking company in a high pressure FMCG environment liaising very closely with Supply Chain team. - Review and optimise processes within the Customer Service and Supply Chain departments - Lead the team in handling complex enquiries and complaints that may arise - Analyse sales information and reports to determine customer satisfaction and spend - Up to date on new product information
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Insight
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Sales Operations Supervisor ANZ
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Apr 2015 - Oct 2015
Manage a variety of functions across Operations Department including Sales Support, Order Management and Data Management teams.- Deliver high level reporting and data analysis- Supervise the daily operations & tasks of 7 direct reports and 12 indirect reports- Maintain strong relationships with Vendors and Business Partner Managers- Develop, monitor and report KPI's to provide visibility of process timeliness and accuracy and measure improvement over time- Review and optimise processes within the Operations and Sales Support departments- Oversee delivery of solutions to clients- Monitor the team's performance and motivate them to reach targets Show less
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Sales Support Team Leader
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Oct 2011 - Apr 2015
Manage and coordinate day to day aspects of the ANZ Sales Support team ensuring its members provide high level service and sales assistance to internal and external clients.My role requires excellent organisational skills as well as good time and people management. I am responsible for coaching and developing team members, while also motivating and maintaining an enthusiastic team spirit. - Supervise 12 Sales Support Account Managers- Lead the team in achieving quarterly targets and deliver to customers within agreed SLA's- Develop, monitor and report KPI's to provide visibility of process timeliness and accuracy and measure improvement over time- Conduct regular 1-1's and performance reviews- Coordinate day to day work coverage in the team, particularly in case of absences of staff, and peaks in workload- Develop strong working/selling relationship with internal Operations teams and Business Partner Managers- Develop and implement processes and procedures for the team- Use statistics and metrics to gauge workloads- Provide feedback to Outside Sales counterparts to assist in development of assigned accounts- Monitor and work with team to ensure all tasks are performed and work queues actioned- Interview and recruit new members- Obtain relevant Vendor certifications as required Show less
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Account Manager
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Apr 2009 - Oct 2011
Provide superior service and sales assistance to customers and field representatives. Manage all day to day aspects of the customer to ensure customer satisfaction and growth. •Provide accessible day to day contact point for customers•Service accounts by processing orders and quotes, answering inquiries regarding products, pricing, availability, credit, catalogue / price list management, and volume licensing questions via phone or email•Act as the first point of contact for defined customers on all of their licensing enquiries•Assist in educating the customers about online services•Develop strong working/selling relationship with internal Operations teams and Business Partner Managers•Develop relationships with vendor partners Show less
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